I read all the good Yelp reviews and decided to try Alpha's Cleaning service. Unfortunately, my experience was far from being great. Many spots in the house were not cleaned properly (please take a look at the photos I took). But the worse part, is how one of the cleaning ladies reacted to my polite comments/concerns. When I pointed out some of the spots they missed, she got really defensive and gave me very bad attitude. Customer service should be any company's top priority, so if your customer politely asks you to vacuum/clean something that you missed, you go back and fix the problem without giving defensive attitude. Very simple!! Instead, you left me dissatisfied with your service and attitude.
Also, I asked to clean one window in the shower but the lady told me that they don't clean windows because I ordered regular cleaning service. And if I want to have my windows cleaned (I just asked to clean ONE inside the shower because it had water drops on it) the price will be $600-$700 instead of $200 price of regular cleaning. I just cleaned the window myself, it's not that big of deal. But again, if the lady would just clean that one window without arguing and explaing why she couldn't do it, I would be really appreciative of the effort and it would mean that the company is being flexible to make sure the customer is happy with the service.
When I saw that rug in the bathroom was not vacuumed and that there was a lot of dust under vanity and some other corners of the floor, I pointed that out. The lady told me that yes, she sees dirt but no one came back and fixed what I showed.
I also want to add that I have floating walls (no baseboards) and it is very easy to vacuum under them. But there are some spots under my walls that have lots of dust under them because they were not vacuumed properly. I was told by the ladies that this is probably because I have a bad vacuum, but this is not true! The vacuum does an excellent job if you use it more thoroughly. All you need to do is to pay more attention to detail.
When the crew was leaving the house, I opened my microvawe and it was not cleaned at all. The lady said they forgot to clean it, so they took some cloth and wiped the microvawe in 30 seconds. You can see on the photo that they left it dirty. Aslo, during the price estimate appointement we dicussed that my outside kitchen countertop needs to be cleaned, but they completely forgot about it.
I think if Alpha's Cleaning crew paid a little more attention to detail and fixed what I asked to fix, I would be left happy and would definitely be using their services in the future. But, as you can see on the photos, there are some issues that were not properly addressed, so in my opinion the review should have a 3-star rating. But since I received a defensive attitude I am taking one star away. read more