Lessons learned before you read: Don't hire services in Indio, CA without Yelp reviews. I've found every time I receive services with Yelp references the work is automatically warrantied as quality service owners take pride in getting top ratings. In this case, I went against the grain of lessons and picked a random name from a Google Map search without ratings. Bad move! Good news, Rosales Landscaping is now committed to Yelp reviews and wish I wasn't the first to give their first, not so good, rating.
I hired Rosales to pick up my gardening maintenance on my home in Indio, CA. My first project I asked them to cut back my shrubs to later learn they cut them back too much causing some to die. They kindly replaced and forgave the incident as I really liked the work they started.
In May I visited my home to see grass growing everywhere through my rock bed surrounding my plants. I called Edgar (the owner) to remove the grass, cut back my overgrown vines and replace a dead vine. Return Labor Day weekend to see the grass in the rocks spreading and oddly, the grass cut to length of rocks vs. having it removed. All trees not cut back to required maintenance levels by association, which I've asked for back in May to keep maintained - and have been pleased to pay extra for these services as it a lot of work to trim trees.
I religiously pay on-time their monthly fees (auto bill pay) for their services and pay top dollar for the extra landscaping service when responsive and delivered with quality. I never negotiate, always pay on the price they ask for. What I get in return, not what I'm paying for and difficulty to reach to address these issues.
Rosales is a local operator and hopes this review helps guide their actions. If Rosales would just do what's expected of them, and they have done good work for me, I'd stay with them. read more