Through AHS, I contacted Value Rooter, and yes, I also was nervous and skeptical of their way of…read moredoing business, but the two technicians , Dan and Joe, were very pleasant, skilled and repaired my water heater. The dispatching service was more or less horrible in the way nobody ever contacted me that it really would take all day and then some to come out to my house. I give them the benefit of the doubt having a job which took longer than expected, but why is it impossible for them to give the customer a call, a text or an email to inform them? A 9 - 5 window (they finally came about 5.30 pm) is unacceptable and takes away from the excellent work their technicians are definitely capable of. Maybe some modifications would be beneficial? Oh dear, tonight....the water heater is still leaking. Hope this will NOT of those long troubled repair job??? I am scared.

My home warranty co. sent Value Rooter to our home. At first I was skeptical as reviews haven't…read morebeen great but once again I've learned you can't judge a book by it's cover. Had the pleasure of working with Jerry and his son Gage. A competing plumber came first and stated that my pipes were PVC and water jetting would fix it. Quoted at $485 for first our of work. Jerry quickly discovered that my pipes were not PVC and said he'd need to go through my wall. After cutting the hole we discovered he was 100% correct and the entire archaic pipe needed to be replaced. He accomplished that and now we're set.

Only giving one star because 0 stars isn't an option. What a joke this company is! Chris is an…read moreidiot of a plumber. It took him three tries to get a simple faucet drip fixed, he replaced cartridges when it was a water heater problem (confirmed by a reputable company and my own brother in law who is a master plumber in another city), made a mess with mud all over my carpet, and talked to me like he was all knowing and I'm the idiot. American Home Shield needs to drop him now!!!!!!! Update: the helper wasn't sure if the shut off valve was indeed a shut off valve. Water spewed all over both bathrooms and they made no effort to clean their mess. Another update-they don't caulk around the plumbing fixtures they just installed. I was told AFTER I ASKED that it would leak if I don't! Seriously??????

I wish I could give this company 0 stars…read more They were sent to us by American Home Shield, which I would also give 0 stars if I could. A+ came out to fix a faulty flapper on our toilet, and take a look at our sink. The plumber "didn't have the part" to fix the flapper, despite the fact that this is a basic repair. They also didn't have what they needed to fix our sinks. So we wait almost two weeks for a follow-up appointment. The return plumber fixed the flapper on the toilet, but again was unable to fix our sink. So the plumber comes a third time, disconnects our sink and strips out all the caulking, and then states that he will need to come back a fourth time to fix it! Well, the fourth time was today - we took the whole day off work (more on that below) and A+ calls and says they will not fix our sink until we make repairs to the hole in the counter where the faucet is mounted. After going around and around, and speaking with a manager, we convince them to come out and at least get our faucet back in working condition. During all of this mess, a washer was lost off the bottom of the faucet and they refused to replace even that until we "fix our counter". This was the worst plumbing experience of my life. They are totally incompetent at plumbing. Their workers are filthy and grimy - and not uniformed I might add. Furthermore, their service is appallingly rude. They won't give you a time window, so you have to take the whole day off of work. They call you to tell you when the technician is coming, but if you don't (or can't) answer, and don't call back within 10 minutes, they CANCEL the call. These people are absurd. Never use A+. Never use AHS. Crap companies, crap customer service, crap work. Awful beginning to end.

Earlier today, we had a new faucet and garbage disposal installed in our kitchen sink by George at…read moreMax Power Rooter and Plumbing. We selected this business based upon their reviews and our experience matched their others. We received friendly, professional and prompt service at a fair price! We're already planning on this service for another repair project we're looking at. We highly recommend!

I highly recommend George for any plumbing issues you might need. Quick response, arrival time…read moregreat and very reasonable priced. Had leak in the front yard around the faucet, fixed the problem in a timely manner. I will definitely call on him again. Professional and trusty. Thank you George

I like to keep this review updated, since I have Bell Plumbing out multiple times a year. Service…read moreis still absolutely amazing. Cody and Jaylen came out to service my water heater this year, and again, I just really love the team. They are prompt, super professional and just the most friendly guys you will meet. Brandon added an enclosure to my water heater earlier this year, to help prevent any freezing issues we may have in the winter. He was great, and made sure the work site was left perfect and went above and beyond to make it all look tidy post-install. Even though Ive never met Jenna in person, she is just a delight to deal with, always gets me on the schedule promptly, and always gets me the answers I need, which is super helpful, because I am out of state. I recommend thwm to everyone, and I was lucky to have found such a reliable company to help me with all my plumbing needs. Thank you!!

I do not recommend this company as they avoided my attempts to get a quote for service after I paid…read morethem for the overpriced initial visit that was said to be free by the receptionist. My texts went unanswered for over a week and my calls kept getting forwarded to voicemail. Once I stated I would put a review online I got an immediate response that they are not interested in working on my project that the receptionist was confident about them fixing during the initial phone conversation. This is not acceptable and if you are not confident in doing a job this should have been said during the initial overpriced site visit. Thank you.

Great and speedy work. Got a quote on Thursday, and they were at our house Friday with the job…read morecompleted before the end of the day. Would definitely recommend and hire again.

I wont ever use this company again.... $475 to replace the internal components on a toilet. the…read moreinternal components cost ($25 - $50 at Home depot). When asked for the cost to replace the toilet $900, when stated that we would provide the new toilet to install price went to $750 to install a toilet. This is a profit over people franchise owner who has a terrible run on keeping good people on staff and then when you do post a truthful negative review then they want to do what ever they can to get you to remove your review while they fix their lack of experienced and quality customer service oriented plumbers. I would say really only ONLY use them if they are the LAST RESORT. Otherwise they will only cause you additional problems that take your time and money and they may or may not truly get the problems corrected. And pricing that is way too high for the work being done. Services Shower installation, Drain cleaning, Plumbing pipe repair, Faucet installation

I am so disappointed in Micheal and his work. I would not recommend Andy single females using this…read morecompany for any work. I have been using my plumbing services for several jobs from backflow to plumbing issues. He is normally on time and comes when he says that he will show. I have been using this plumbing services for a few years and never put it together that he was sabbotaging my backflow system for several years. I have had to pay him several times to fix a busted backflow after the winter ends. Last year he pretty much guaranted me that my backflow would not burst because he shut it down properly. Before summer got to hot I contacted Micheal Young "My plumbing company" to complete the yearly inspection. He told me that I would be the first on his list to get my backflow inspected. He never showed up after several text in asking him to complete that inspection. He finally answered a phone call and stated that he had a big job that he was trying to complete and he would get to me before he went out to do the big job or after hours once he finished work for that day. I told him I would prefer to get it completed before he went to his big job. He never showed up. I texted, I called and never received a response. This was in April. This is now August and my system was still down and I was having to use water hoses to try and keep my yard from dying. I finally called City of Killeen and received a list of backflow companies and had one company to come out to only show me that my whole backflow PVC system was busted along with the bell. After having to pay $303.46 to have my system repaired I contacted Micheal to let him know that I had to have my system repaired due to the PVC and the Bell needing replacement. I felt he should share in that cost since he lied about coming to fix the system and not properly securing the system. Through his text he asked me if I was sure that I used his company and not Micheal Dial from A&D? I would think I would know who I used if I have your services locked in my phone. After sending him pictures of my backflow system he finally sent a text stating that he was the one who fixed my system and completed my test inspection last year. He asked for an invoice receipt from the company that repaired the system. I sent it. He then says they did not stated what they repaired when in fact they stated exactly what they repaired on their invoice. I sent him pictures of the broken PVC in my trash can along with the repaired backflow system. Micheal wanted to continue text conversation after stating that he was headed to another job yesterday morning. Being a plumber this dude stated " I'm just trying to understand how it busted like die to freezing do the was pressure or an impact Etc?" these are his words exactly. I finally was feed up with his skating around through text instead of being a professional and taking time to call to resolve the issue and told him through text that I want my reimbursement since he guaranteed by mouth that I would not have to fix my back flow again. His question 'so now you're going to claim I did an incomplete job". I told him no to keep texting me these bs conversations. Just send me my money. He then tries to use this as an insult and states "I hope you don't think your going to get anything out of me talking to me that way". This man has stood in my acctic and literally cursed his son out so loud that I could hear it in my home. This company is unprofessional and unaccountable for his mistakes. Be mindful, if you do use this company because he will try to use his home issues for sympathy.

On Aug 4 I contacted Mike @ his cell number that was given to me by my daughter who had him do some…read morework at her place of employment. Her and I have had several jobs done by Michael @ Patriot Plumbing in the past. I asked her for the number to Michael, thinking it was Michael @ Patriot Plumbing. In her phone directory she had Mike and Michael. The first one that came up was Mike. I needed cast iron drain replaced that had been previously replaced by the homes previous owner and bypassed with PVC outside of the wall. One of Mike's professed plumbers showed up with a rookie helper that knew virtually nothing about plumbing to do the job. The plumbing to be replaced was in the crawl space under the house. Neither plumber or helper ever wore shoe covers to walk in and out carrying tools and equipment to the crawl space to do the job. One of the things needed to do the job was PVC for the drain. Rather than measure and cut the PVC on the back patio where they had all of their equipment, the helper was told to take the 8/10 foot piece of drain PVC through the house to a hallway leading to the entrance to the crawl space, there to be cut as need with a saw, leaving the PVC dust on the floor. When the new PVC drain was finally re-routed inside the inside wall it was protruding 3/4 inch outside the wall studs, which he estimated to be only 1/4 inch at the time that would not interfere with the sheetrock. The reason it stuck out was that the angled fittings were not aligned before they were glued. I told him that was OK at the time so I could get him and his helper out of the house and I could fix that mess. He said he leak-checked it but he never turned the water back on until he was headed to the unmarked truck when he said he would turn the water back on. I replaced the sheetrock by placing 3/4 inch furring strips on all the studs on that wall. After the wall was finished we moved the washer and dryer back into the utility room to hook them up only then did we discover that the washer access panel for the water and drain hose were not installed properly in that they did not cut out the plug for the drain hose to fit into the drain. We managed to cut out the hole that was supposed to be done before installation according to installation instructions for that cheap access panel. When the cost of $1970.00 was above my daily limit for my debit card I called Mike and told him I could not pay with my debit card, I would have to wright a check. He said he was on the road and would meet me at the DQ and asked me what vehicle I would be driving. I wrote the check for $2000.00 even cause I am 83 years old and don't want to figure out how to get that many words on the amount line. I made the check to the plumbing company that I thought I was dealing with because of the wrong phone number I was given up front and both were run by Mike and Michael. When I arrived at the DQ a man walked up to the truck and said hi. I said who are you, I don't know you. He said he was Mike from the plumbing company. I had made out the check to the plumber I thought I was dealing with and he said that was not his company. I told him I would make out another check and he said to leave the pay to part of the check blank. I am still waiting for my bank statement to see who it was payed to. After that day my e-mail started receiving requests for payment from My Plumbing Company a project of All My Services a Private Membership/Ministry Association for Invoice#001135 for $1970.00 that was considered a donation. It is now 17 days after that check was written and I called Mike back and asked about the e-mails and he said something to the effect of he forgot to mark that paid. Dealing with this outfit has been a nightmare that I am just glad to put behind me. Do not recommend ever using this plumbing company or what ever it is to do anything.

Wish I could give 10 stars!! Dustin was extremely helpful, gave us a ton of advice on user level…read moremaintenance of our septic and things to be aware of with our plumbing. Was able to fix the issue in 20 mins or less and the level of customer service was above and beyond. Definitely recommend this business and we'll definitely be using them again! Thank you so much

Called Royo Rooter out to a newly bought house in Killeen, Texas. The house had a 'mop sink' that…read moreneeded to be removed and a washer/dryer to be hooked up. The service person quoted us $1,500 to unhook a drain, two water lines, and remove the sink along with screwing the washer lines to the water supply. He also tried to tell us that we would need to call for floor and wall repair after he was finished. That would have been after removing 4 screws holding the legs to the floor and cutting caulking from the back of the sink. We said "no" but he charged us $100 for 10 minutes work. He also told us that he usually charges $200 but would reduce it to $100 if we bought him lunch. LITERALLY, he said that. Called the office and was told "we USUALLY charge MORE than that". Simply a rip off of honest customers in need of assistance.

Beware!!! Do not do business with Antwoin at Triple A HVAC!! He charged me for a new unit and put…read morein mismatched parts that are not compatible. As a result I have had to call him multiple times. After multiple calls and text messages he will "fix" something and disappear. This unit is so janky no one will touch it!! A total nightmare!

Unfortunately people of central Texas I would stay as far as possible away from this company. The…read moreowner Antoine and his crew have no idea what they are doing with HVAC or how to conduct business. My grandmother (70+) years of age trusted them to install a new unit for her manufactured home. The crew installed the incorrect system that was made for a much smaller home and not able to perform at her homes square footage. As this awful heat came In and she quickly realized the issue Antoine gave her the run around. He told her it's her insulation or he was in the hospital or his crew wasn't ready. Once he finally realized she wasn't going to give up he said he ordered a new unit for her to install free of cost due to the mistake. That was two weeks ago and is forwarding all calls. For the rest of our community I will be going to the better business bureau to make a formal complaint so they can be correctly audited to ensure they are a credible business. For the purpose of this review is to help prevent this happening to any other folks in our area.

With this heatwave we've been having. I thought it would be impossible to find someone to fix my…read moreair conditioner. Chris's response was quick and was able to come right away. Fixed the problem and was able to have air right away Very professional and reasonable. I highly recommend Mr. Chris for sir and heating Thank you. E. Adkins

after trying to do things ourselves (thanks youtube.... :-/…read more) we called CSK upon referral from a friend. Chris was extremely knowledgeable and saved us not only money in the long run but most importantly time... he did what we spent weeks researching in a matter of minutes! he had the best prices as well, as we did call around a little. since this first meeting, i've recommended him to other friends and family, and have had to call him with questions here and there... its nice to have someone you know you can call! we haven't really had that kind of relationship with a service lately, so we're glad we can show our appreciation with this review!

I can highly recommend Hyde Plumbing even though I have never seen them work. Why not? I live in…read moreAustin but I needed a plumber in Temple to fix a leaky outside faucet at a house in Temple without having to make a trip. I called and they came out the same day!!! The technician went to the house and called me for approval before starting work. He got right on it and called me again when finished. I paid the invoice with him by phone. What a great relief for a project that I was sort of dreading having to deal with. Need a plumber too? Call Hyde and they will take great care of you!

Great communication, flexible, respectful, fair prices (not cheap but good value), excellent…read morefollow-up.