Steve & Sheré & Beth were so helpful to me in the "luggage dept." Funny thing is we all had a great time too. Can't say enough about these fine people!!! Rick S. read more

Absolutely the best place to purchase luggage! Knowledgeable staff, wide selection and outstanding customer service. I highly recommend them! They treat their customers like family and guided me towards a purchase I'm very pleased with. read more

The staff was extremely helpful. They have a great selection of luggage and travel essentials.

Solid selection of luggage, bags, hats and accessories for world travelers, with excellent service. Good travel stores are hard to find so I have to drive a good while to get here but it's worth it. Huge selection of Briggs & Riley, my favorite ! read more

Amazing experience. We decided to invest in some quality luggage and this was the place to check out. Lots of brands and it was nice to see it all in person and compare rather than relying on online reviews and images. Great customer service and quality products for market price and better if you catch a sale. The service though is what did it. I appreciate allowing us to look and being available for questions without being pushy, it was great service and Ryan (we think is his name) was amazing. read more

Rootens will now be our go-to retail store for our luggage needs! The hubby and I have been trying to travel a bit more, and needed to replace some of the more budget-friendly luggage that we own. Finally decided to take the plunge in the more expensive (but much better quality, warranty, and endurance) realm of luggage! When we visited, we really loved how large the store was, and how each part of the store had their own section. Briggs and Riley were in the far back right corner, Eagle Creek was on the right side of the entrance and in the center, Travelpro was in the center, Osprey was in the center, but more to the left, etc. Purses/bags lined the walls, and the smaller travel-conscious items (e.g., toiletry bags) had their own small section, as well. They also have tables that you can place the luggage on to better inspect their features. Price-wise, majority of the luggage would definitely be considered expensive (especially Briggs and Riley). But, the prices do reflect the quality of the luggage, and the touted lifetime warranties (brand-dependent). We ended up deciding on one of the Eagle Creek ones to start with and will come back to slowly replace our older luggage. Beth and Ryan were the employees that were there, and we appreciated their assistance and friendliness. Parking wasn't too bad, but I can see it being a fairly busy business center that would lead you to park a little more further away in the center. Rootens is at one of the corners of the center, and there's definitely more parking behind the corner. read more

Beast store for all travel needs. I've been going there for years. The service is outstanding. Everyone I've talked to is knowledgeable, patient, and eager to be of assistance. They sell all brands of luggage, but Briggs and Riley is my favorite. I had an older Briggs and Riley's suitcase that I just loved. Delta Airlines had damaged the carry handle and had offered to replace my suitcase. I didn't want to replace it so I took it to Rooten's Luggage Center. They sent it to Briggs and Riley and the damaged part was replaced at no cost to me. I highly recommend Rooten's Luggage Center for any luggage and travel needs. I also recommend Briggs and Riley luggage. It's expensive but well worth every dollar spent. They also have a fabulous warranty. J. Rushmore read more

Nice people very helpful and friendly. I recently purchased a new briefcase from Rootens. Great quality and great price.

They have the largest selection of Briggs and Riley luggage. We purchased 2 Briggs and Riley suitcases and was able to get initials engraved free of charge. One specific luggage piece we wanted was out of stock and they were able to order it and it arrived within a week! Upon picking it up, I spotted a pink luggage set that I fell in love with. I was sold after seeing there was a Yelp check in discount! There are a lot of cool handy travel accessories too! Knowledgeable and friendly staff makes choosing a new luggage much easier! I highly recommend this place for all your travel needs! read more

Beautiful store with everything you need for travel. REI doesn't carry 10% of what this store does! I found a large variety of the 21 inch spinners in different colors. They price matched the spinner I chose with the price on Amazon. I was more than happy with the discount. The sales people were extremely helpful. Excellent store. Will always take my business to local small businesses. They close on Sunday for family day. Sums up beautifully what a gem this store is. read more

Five Stars for Service Five Stars for Selection Five Stars for Hospitality Five Stars for Decoration read more

The best store for buying luggage in all of Southern California (maybe the planet) - their selection is amazing but more than that, the staff is most knowledgeable about every kind of luggage under the sun - so happy with my purchase at this store and the quality is the best - every time it comes down the carousel at the airport, I am proud to know "that is my bag"... read more

LUGGAGE MATTERS!!! You don't often think of it. It's not something we all typically talk about. But what does having excellent luggage say about you as traveler? About you as a person? It wasn't until I got stuck with a bad wheel in Frankfort and had to walk through multiple concourses sounding like I had a broken muffler -- with EVERYONE turning to stare at the racket that was approaching them -- that I began to think about upgrading my travel game. Before that it was always just the suitcase de jour. Just whatever we had laying around. Not a single piece matched and nothing was intentional. (And as a family we traveled a lot and I did travel for work...) After some online research, we came across Briggs & Riley and the closest reseller was Rooten's. So we popped over and spending that much on luggage the first time was a hard line to cross. But the impact and effects were immediate. I felt like a king on my next work trip (I even took pictures of my luggage as I moved through customs in China.) And I've felt like a king every time I've traveled since. I take more pride in my luggage and derive more joy than I can explain so when it came time to add to the collection, WE WAITED UNTIL WE WERE BACK IN CALIFORNIA to go and visit Rooten's to complete the set. Rooten's customer service is fantastic but more importantly, their selection and offerings of the Briggs & Riley line is why we went back. And this time I didn't even blink about the pricing because I knew exactly what tremendous value I was getting and my second time shopping with Rooten's was even more enjoyable than the first because this time I was on the level. I knew what I wanted and they helped facilitate and enable. I even went all in with matching monogramed luggage tags. And I couldn't be happier. It is the little things that often matter most. If I could time travel back to my younger self, I would have been a Rooten's shopper and a Briggs & Riley customer much sooner! Hope this review helps persuade anyone who may be on the fence about the investment. read more

Rootens - Briggs & Riley on Parade! - Luggage Near Me - Irvine, California

Sheré was super-helpful in assisting our selection of appropriate anti-theft luggage (shoulder bag and backpack) for an upcoming international trip. She ably described, demonstrated and contrasted the materials and features of various products, pointed out economic differences in pricing options, and (when asked) made recommendations based on our explained needs without being pushy about it. The selection is exceptional and we ended up picking several other travel-related goodies. A very pleasant shopping experience overall. While items are generally pricey, the quality and functionality are outstanding. read more

Good selection of luggage and travel accessories, probably the best in Orange County. Interestingly, they now have a huge selection of bikes and outdoor gear, a COVID pivot, that was very insightful. They still have plenty of traditional luggage styles and sizes, as well as a very impressive selection of travel accessories. The service is pleasant, helpful and personable. read more

I saw this awesome retrospec bike at the neighborhood pool. Asked the family where they got it, and they shared "this dude in Orange County wants to sell the most units, what color do you want?" I never wanted a bike at cost, didn't know you were doing illegal tax evasion, Steve! If you give special family deals then maybe tell them not to share that. Would have oaid 3 times to not deal with the nightmare. I never called you ever, we texted, you are the one who left me 7 threatening messages about coming to my home with your family members. You are a narcissist, who threatens and harasses people. You are also a liar, I have every voicemail, text, and screenshot of every comment and interaction. You wanted me to pick the bike up at your store, have that in writing as well. I have contacted law enforcement, and more agencies than you can imagine about your treatment of consumers. You have the worst reviews about your luggage, you obviously don't repair and just want to upsell. Shop local for a nightmare. Steve lies so much he can't keep them straight. Here's the directions to his store and times he wanted me to come by. Steve, sounds like you might need a lawyer! We spoke to ours; however, you might need a specialist in tax evasion! "Here all day until 5:00 and tomorrow 9:30-5:30 $2900 for both Venmo 17775 main st #G Irvine ca 92614" read more

Great experience here! Shere is the best and so helpful! I traveled through South America and to Antartica and the bags she sold me were perfect! read more

Steve and his team of travel professionals were highly knowledgeable. They provide excellent customer service! Rootens staff went out of their way to explain to me very specific features of the different luggage lines. In the end, I bought a set of Briggs & Riley suitcases that will serve me well for years (I'm a return patron to Briggs & Riley, with my prior suitcase receiving 10 years of use across multiple countries ). I would recommend buying from Rootens. You won't receive this level of service at any big box, online or department store. read more

My husband surprised me with a new set of luggage from Rooten's this past Christmas. With the large selection available, he chose the perfect pieces for me. I love the expandable feature for packing then after I zip it up, I can compact it back down! Rootens has everything a traveler could ever want! Thank you, I love traveling even more now read more

Rootens - Luggage Near Me - Irvine, California

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Steve provided excellent, concise and thorough service. Even though I already had an idea of what I wanted, Steve still allowed me the luxury of choice. I was in and out in about 15-25 minutes. I was a little shocked by the price, but after seeing it and using it the same day. I can confidently state it is a well worth investment. So much so, that I will probably purchase a pair of hard shell luggages to complement what I just purchased. *Briggs & Riley Laptop Check-In Carry-on 4 wheel Garment Bag read more

Excellent products and service, and a helpful staff that takes pride in what they do. I came for one thing and will eventually return for more because of how unexpectedly wonderful my experience with them was and because I'm a believer in their products now too. read more

WOW! What a difference between Rootens and another luggage company I just dealt with. The first company shall remain nameless but were so incredibly rude and wouldn't help me because I didn't buy my suitcase from them (they got a complimentary one star review for the experience). Rottens was the exact opposite - professional, friendly and helpful. I talked to Steve on the phone first and explained that the airline had destroyed the suitcase I just purchased. He said Rootens would be happy to help me, asked me about what happened, where I got the suitcase, and told me to bring it in and he would be glad to assess it. I bought the bag in, he evaluated it, gave me a receipt for the airline and thanked me for choosing Rootens. He didn't try to sell me anything and he wasn't pushy. He simply told me that it had been a tough year due to COVID and that if I decided to get the bag fixed or replace it, he would appreciate if I gave Rootens the business. Not only would I give this place my business, I felt the need to let others know. It's always great to find a business that is professional, kind, helpful and honest in their dealings. If you need luggage, sports equipment or bicycles/bicycle gear, head to Rootens. You won't be disappointed. Thanks so much Steve. read more

I'm another long-time customer who appreciates Rooten's! Talk about longevity! Three generations of the Rooten family. Steve, the current generation has been super-helpful. He and the woman working with him (sorry I don't remember her name) helped me find just the right Briggs & Riley carry-on for my wife. They demonstrated both the Briggs and Riley and the ZDX brand of Briggs and Riley. We choose the ZDX. Its sad that there are so few really quality retailers left that have the right brands and quality service. Rooten's Travel & Adventure is surely one of them. I encourage you to support Rooten's! read more

The owner was very knowledgeable and helpful. He took the time to explain various options. He has a very wide selection of luggage and other travel accessories. read more

While visiting Orange County for work, one of the wheels on my new Briggs and Reilly Baseline suitcase inexplicably threw its bearings and could no longer roll under load. After looking up local providers on the B & R web site, I called Rooten's to ask if they had the part and could do the repair. Interestingly, the owner responded with a decided lack of interest, asking "Where did you buy the suitcase?" When I replied that it was an online purchase, the owner responded "That's a problem - when you don't support local merchants, it's hard to expect support in return" Knowing that he would bill B & R for a warranty repair, I then asked if he had the required part to accomplish the repair. His reply: "We don't keep a stock of parts on hand, but we may be able to cannibalize a part from another bag; you can bring it in and we'll see what we can do". To this I simply replied "Thank you" and ended the call. If I may, a few thoughts. As a business traveler my entire adult life, I know the value of B & R luggage includes a lifetime warranty and an extensive network of authorized repair providers. In 30+ years of owning B & R, this is the first B & R provider I have encountered who did not have even a rudimentary inventory of spare parts on hand. Other reviews describe this business in glowing terms as a source for new luggage. As this was not my need, and I did not visit this business after my disappointing call with the owner, I cannot offer an informed comment. Edit: To be fair, Rooten's is listed as an 'Extensive Retailer', and not a repair facility; my error in attempting to navigate the B & R web site on a mobile phone. That said, I am unsure why Mr. Wooten did not direct me to the closest B & R repair provider after hearing my need; from his reply, perhaps he reserves his best service for those customers who purchase from him. 5-star review to follow for Avion Luggage Sales and Repair in Santa Ana (the nearest B & R repair provider). There, the owner Mr. Carmen Bernal - responded to my phone call with a "Bring it in, we're open until 6"; and - upon arriving at his store, cheerfully replaced both wheels and had me on my way without charge in 5 minutes. read more

Steve Rooten, it was a pleasure! Real awesome down to earth welcoming guy! Super informative on all the luggage! Not only luggage but great bike shop too! I highly recommend this great, private owned, family business! We'll be sure to tell our friends and family! read more

Rootens - Briggs and Riley luggage we purchased - Luggage Near Me - Irvine, California

My fiance and I were in the area and were in search of some new bikes for commuting to work and stumbled upon Rooten's big sale on Rectrospec bikes. The owner helped us look at the different bikes and make our decision to take 2 awesome electric bikes off of his hands. He gave us a great deal and even better service during our visit. Would definitely recommend stopping by for any of your travel needs. read more

Rootens - Luggage Near Me - Irvine, California

The Rootens Team is always great. They have a great selection of bags and are always willing to help you get the right bag for you.

We have been purchasing luggage from Rooten's for over 25 years now. They have a great selection of the top quality brands, including our favorite - Briggs & Riley. Steve and his employees are very knowledgeable and will get you set up with exactly what you need for your travels. I enjoy supporting local businesses and nothing beats being able to go into an actual store and compare the pieces in person before your purchase. We will definitely go right back to Rooten's when we need our next piece of luggage or travel accessory. read more

Earlier today I went shopping at Rootens for some travel accessories. This was my first time there and it is absolutely beautiful, clean, and had tons of merchandise. I had looked online before going, thinking they probably only had a small amount of luggage tags in stock at the store, but to my surprise they carried an incredibly collection of locks, tags, suitcases, bags, and anything else for travel. The employee was extremely helpful and I was able to get two tags monogrammed for free and it only took five minutes. He was so full of information and suggestions. I am looking forward to going back to shop and appreciate that the parking is very easy. It is very close to John Wayne Airport. read more

This place is your source for luggage and travel accessories! I stopped in yesterday looking for some travel accessories and was overwhelmed by the quality of the products as well as the professionalism of the staff. They were friendly and helpful but not overly pushy for product. The luggage ranges but is high end so appreciated them letting me browse. You can find large luggage, trunks, briefcases and any smaller piece you need. Loved the made in Italy selection. Will definitely be back when I need more luggage!! read more

Very good shopping experience. They had many quality options for the type of luggage I was hoping to find - and great prices on the pieces I chose! Steve leant his considerable knowledge to help me. I will most definitely go to Rootens the next time I need travel gear. read more

In 2014 I had just gotten off of a plane at John Wayne during which my suitcase was ruined. Driving out of the long term lot I looked to my left and spotted Rooten's Luggage Center. On a whim, I pulled in to see what they had. I was fortunate to meet Cindy and Steve Rooten, who proved to be extremely knowledgeable and helpful. I detailed how much I travel and what I typically take with me. They recommended Briggs Riley luggage which has a lifetime warranty. In the succeeding 2 years I now 6 pieces and I am completely happy with them. They also have classes on who to pack efficiently using the Eagle Creek system, something I need to attend badly and plan to do so in Q1. If you need anything to travel, drop in to see the Rooten's for great service and outstanding value! read more

With a same-day luggage emergency, I "discovered" this incredible traveler's resource. With an expert to talk to, I found a perfect, high-quality piece that I wouldn't have otherwise found without the selection and expertise of Rooten's. It's a candy-store for veteran travelers and I also found small treasures like bold, funny luggage tags that avoid confusion at the carousel. With incredible selection and expertise, I'm thankful for this local travel resource. read more

For a store who has a long-standing history and legacy in Orange County, Steve the owner asked what kind of bag I have been using? When I replied a Hartman he put down the brand even though Rootens for many years sold Hartman, not to mention how many bags they sold if Hartman for many many years. Samsonite has since purchased Hartman but they still make a very nice bag for the money. A rather unpleasant customer experience in general. Try Bloomingdales luggage department in Fashion Island , great customer service complimented with outstanding product knowledge. And, you will feel good when you leave whether you buy something or not. read more

I purchased three business portfolios here for gifts for college graduates. There was a great selection with a variety of colors and material that made it hard to choose! Steve was very helpful and informative. He stamped each portfolio with the initials of the recipients and they all looked great! They were super excited when they opened their gifts and are planning on using them for interviews to hold their resumes and take notes. There was a great selection of other products in the store! Lots of very cool briefcases and bags that I've been thinking about since. We have a few rollaway luggage from here as well that we always get compliments on when we travel and are super long lasting. Overall a very cool and trendy environment and store! Lots of classy and affordable products read more

These days, almost all luggage made comes with wheels, but you still need a cart for boxes and other heavy items that one still needs to travel with during business trips. And my old cart was showing it's wear and becoming frustrating to deal with. I looked for carts at a couple of big box warehouses, but their selection would not work for my purposes. So I remembered Rooten's and thought I'd try there. They had three choices that I thought might work and I bought the smaller of the three because I'm not afraid to admit I'm cheap and if it works, I got a better buy than if I bought the more expensive one. They were super friendly and once I selected the cart I wanted to buy, they allowed me to shop and check out the other stuff they had on sale. Things like traveling purses and backpacks, luggage tags with just about every sports team imaginable, luxury German hard sided cases, and the nice to have things when dealing with wet weather, the cold and emergency situations. read more

Aggravating to arrive at 5:10pm to find it closed early. My travel time and costs are now expended without a result. Highly inconsiderate and inefficient towards your paying customer. read more

Fabulous. Super helpful even when not relating to a sale, ie product purchased elsewhere. Good selection, very good prices but local and you'll do better than internet and test/see your merchandise and support a local family run business. I've purchased 3 bags there on different occasions. Happy each time. read more

Super awesome service. I bought a piece from them about a year ago. On my way back from my most recent trip the handle broke. I remembered that Rootens had a warranty on their products so I took it back in. I was a bit nervous because I didn't have a receipt and it had been about a year since I purchased it. Not only did they happily take care of the repair with no questions asked, they swapped out the handle with a brand new one as I waited! Normally a repair takes 4 weeks and has to be sent back to the manufacturer. Super awesome service and super helpful owner and staff. Highly recommend. read more