I was looking to get a hair transplant for a while and kept putting it off, maybe i wasnt ready for it or maybe i was turned off by the pushy sales people at the other clinics or both. I decided to give Dr. Rachel a chance and i met with him and karen at the gleniew location, from the begining i could tell something was different. I was not pressured into anything in fact karen explained that not everyone is a good canditate for a hair transplant and wanted to check my donor area to make sure what i wanted done was even possible. After it was determined 2500 grafts was possible they explained the procedure and the after effects of the procedure and also what can go wrong. I was suprised they didnt promise me fabio hair like the other places but kept things realistic. I left to think about it and karen gave me the time and space i needed, after a week i called back with more questions and decided to make the appointment. Karen worked with me in financing part of the surgery through care credit and i was ready to go. The actual procedure was exactly how dr. Rachel and karen said it would be. Not painful but uncomfortable , which i was able to handle ok. After a few days post opp i felt great. Just follow the directions karen gives you dont try to wing it and you will be fine. Ok now is the part that started to worry me i suffered a lot of shock loss from the procedure where i lost a ton of non transplanted hair. I showed up at the clinic super worried Karen checked out my hair along with the Dr. They determined alot of it will come back. Karen decided to help the situation by doing micro needling and prp to to to help with the shock loss. After several treatments my hair begain filling in and know im very happy how well it turned out. They went out of there way to help me get the look i wanted. They worked with me even a year and half after the transplant, when i had concerns they addressed them. Karen responds to my calls or texts within an hour and is ALWAYS available to help. When i was struggling with the shock loss a good 10 months after surgery they could of ignored me or make excuses, instead they took corrective actions leaving me happy with the results !! read more