Avoid. If they're the only ones who are readily available - there's a reason for it. Their website claims they "work closely with our clients to understand all of their needs and desires, then create a comprehensive plan to make the vision a reality" and yet, it was the complete opposite with my family in terms of ignoring what we wanted and then being very unprofessional in dealing with it. We contacted them about helping us with a drought resistant design plan for a lawn conversion. They met with us to explain it was $600 in exchange for a design plan which covers things that we discussed. We talked about what we wanted in terms of paths, water retention, plants, and plant colors. I asked if they would check in to confirm the plan before sending it and they said sure. I even sent them an email referencing our discussion, and when I didn't get the plan back on time, I emailed them to check in. Also, during this time, I realized that although they said they had spent an hour reading LADWP's website (which they apparently wanted me to pay for), they somehow missed the FAQ on what areas can be converted so I included an update about that. I was so excited when they sent me the plan, and I was shocked when I saw it ignored most of what we talked about. It didn't have the paths we talked about, the water retention feature was what I did NOT want, they ignored plants I wanted/already had, and the colors weren't what we discussed. And, on top of being so wrong, they told me the plan was ready to submit to the city! I called them and the call was ended twice without voicemail, so I sent an email outlining my concerns and asking to talk.
Their response was unprofessional and convinced me working with them more would be a waste of time. They replied by saying they missed my email with my "changes" - these weren't changes, and, it looked like they did read my email since they addressed one thing in it. When I pointed out these weren't changes, they replied that I must've thought the contract was for more than what it was (!), but they were willing to change the design as a "courtesy." I replied the deal was for a usable plan that covered what we discussed. They haven't upheld their end of the deal and I didn't want to waste any more of anyone's time on this. I thought this settled the issue since they didn't respond and blocked me so I don't even have access to their plan. Instead, though, they just sent me a past due invoice. Do yourself a favor and AVOID them.
Edited to respond to their reply:
I take it as a strange compliment (and very typical of our communications) that you want to pass off my amateur, personally drawn plan as your own. read more