I've been a loyal Rooms To Go customer for over three decades. This year alone, I purchased a couch, love seat, dining room set, patio storage chest, pillows, covers, and two patio chairs--my first purchase from Rooms To Go Patio. I spent nearly $1,000 on those chairs, trusting the salesperson's assurance that they were weather-resistant and required little to no maintenance.
We were also sold an insurance policy that promised cleaning support or replacement in case of staining. Within a month, both chairs developed stains that I couldn't remove. The insurance company reviewed photos and claimed it was mold. Despite my efforts to clean them and my history of never having issues with patio furniture, the stains persisted.
When I returned to the store, the salesperson was sympathetic and agreed the chairs shouldn't look like that after such a short time. She promised the store manager would call me. He never did. I had to follow up multiple times, and when he finally responded via email, he deflected responsibility to customer service and suggested a bleach and Dawn solution. I tried it--no improvement.
I explained that this might be a defect in the material, but he insisted it was a maintenance issue and stopped responding meaningfully. No one ever came to inspect the chairs. No professional cleaning was offered. No replacement. Just a loop of emails and dead ends.
After three months, the chairs look terrible. Rooms To Go has shown no interest in standing by their product or their promises. I will not return, and I strongly urge others to consider alternative patio furniture retailers who value their customers and honor their commitments. read more
