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Room & Board

3.7 (55 reviews)
Special Hours 10:00 am - 6:00 pm
Updated 3 weeks ago

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Awesome couch (Room & Board Reece in Tatum Graphite) and awesome dog.
Ellamen O.

Excellent customer service and return policy. We bought a fairly pricy sectional, and a few of the buttons kept poking up (I'm calling them "BUTTons") . Anyhow, I called R&B and let them know, and they gave me multiple options. They will send someone to repair the buttons/secure them better, they will have the couch picked up and repaired, or they will pick it up and I can return it for a full refund. Now, if this was Joybird, it would've cost me 10% of the item plus shipping it back at my own expense. We are thankful we went with a more quality albeit pricier item, because we know any issues will be dealt with quickly and fairly, with excellent service. Also, we sat in "our" couch in the store and even after so many butts, it doesn't sag or look crummy. I was planning to return our sectional but instead we'll get the BUTTons fixed up and I think the couch will be great for many years.

Marbled quartz coffee table from Room & Board
Ngan N.

We've bought a bookcase, coffee table, and living room rug from Room and Board. What really stands out is their excellent white glove delivery. We've purchased furniture from West Elm, Crate and Barrel, and Room and Board. Of the three stores, the delivery people are by far the best at Room and Board. They're polite, we never have to remind the guys to take their shoes off when they deliver items. They're efficient and respectful of my home. The items are delivered in perfect condition. They show up when they say they will, are careful, and do not cause damage to my home. We also received good service from the Design Department when selecting a living room rug. Room and Board is more expensive than Crate and Barrel and West Elm but their products are higher quality and you receive better service. You get what you pay for.

interior
Maria G.

WOW! What an impressive new store. This place is visually pleasant, starting the point where you get on the escalator going up. Once I was actually in the store, I was shocked by how clean and modern this place is. It is so sleek and well organized. I was doing some shopping and went from Crate & Barrel directly to Room & Board. I was so stunned by how fancy this place is when I walked in! Staff are all super friendly as the store is still very new. Still sad that B&N is no longer here.

The dining room chairs from Room and Board.
Teresa S.

This review is for the amazing delivery service. Room and Board was professional and prompt and reliable. I live for a very narrow private drive which has been an issue for furniture delivery in the past. Even the so called "white glove" delivery service from companies like ABC Home or Design Within Reach which you pay extra for left much to be desired but Room and Board exceeded my expectations and even without additional costs. I didn't have to worry about a thing. The delivery crew unpacked all the pieces and brought them into the house. All the bulky boxes and packing was taken care of as a matter of fact. I love the furniture we ordered and I would order from Room and Board again just based on my experience with the delivery. Thanks again!

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12 years ago

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11 years ago

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11 years ago

Such great furniture and so many great layouts to give you inspiration in your own home! I really love all of the designs.

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Room & Board Reviews in Other Languages

Ask the Community - Room & Board

Can you actually spend the night there?

Hi Samantha, while our showroom is definitely comfortable enough to sleep in, we do not allow people to spend the night.

Don’t See Your Question? Ask Away!

Review Highlights - Room & Board

What really stands out is their excellent white glove delivery.

Mentioned in 3 reviews

Read more highlights

Williams-Sonoma - Had to grab this item

Williams-Sonoma

2.2(44 reviews)
0.1 miUniversity District
$$

Williams Sonoma in the U-District is one of my favorite places to browse, especially when I'm in…read morethe mood to splurge. Sure, it's expensive. We know this. Nobody is walking into Williams Sonoma expecting budget shopping. But if you're looking to treat yourself, this is a great place to do it. What I really love though is the clearance section. They mark things down for the smallest imperfections sometimes, and that is exactly the kind of chaos I support. I've found some ridiculously good deals there, including a Stanley Tucci pan and a matching KitchenAid mixer for nearly $150 off. Not only that, but the staff are super nice, helpful, and easy to talk to, which makes the whole experience even better. Shout out to Judith, who helped me and was especially awesome. If you like nice kitchen toys but also love the thrill of finding a deal, this place is absolutely worth checking out.

I had a great experience with this store. I placed an online order that WS's fraud department…read morecanceled without notifying me. I learned about it days later when I was checking on the shipping. Customer service was zero help. I called this location to see if they had 7 of the Breville Sear & Press Grills in stock for me to pick up the next day. They told me they had 5. I said that was good and would work with another location for the rest. I worked with Kristen who was super helpful and kind. I told her I'm disabled and wouldn't be able to schlep all of these to/from the car, which is why I had placed the online order. She explained that after I went into the store and paid, their loading team would be able to load up my car. I received a call the next day from another rep that they got additional inventory and now had 7 total to save me a trip driving to another location. Yay! The day of pick up, the cashier and the three people at the loading dock were all friendly and helpful. They also rearranged my items in my trunk to make room for the grills without me having to ask. My team was excited to get their gift, as this was a business gift of gratitude. I'm glad I didn't have to change plans. Used the restroom which was clean and stocked. The store overall is well thought out and was organized and stocked, even though they were very busy. Their "line starts here" sign isn't clear. Saw several customers going to the counter which has 2 registers and an internal computer (which some clueless customers also thought was a register) instead of going to the start of the line which is 10 feet away from the registers.

Photos
Williams-Sonoma - Kitchen Aide Mixer

Kitchen Aide Mixer

Williams-Sonoma - Stanley Tucci Pan

Stanley Tucci Pan

Williams-Sonoma - Breville Barista

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Breville Barista

Room & Board - furniture - Updated May 2026

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