I had a very concerning experience with Room 17 at both their Encino and Santa Monica locations, and I feel it's important to share what happened.
At the Encino location, I had serious concerns about the person who did the services on my daughter and whether they were properly licensed to provide cosmetology services. Beyond that, the salon was extremely dirty and, in my opinion, very unsanitary. While I was there I saw a mouse trap! That alone was shocking.
When they were getting ready to blow-dry my daughter's hair, I noticed there was still hair from previous clients tangled in the brushes they were about to use on me. I couldn't believe they hadn't been properly cleaned between clients. The bathroom was also out of service during my visit.
Unfortunately, my experience at the Santa Monica location also left me with concerns about whether the people performing hair services were properly licensed. The name of who worked on my daughter's hair was Ariel.
Overall, the lack of cleanliness and hygiene, along with my concerns about proper licensing, made me extremely uncomfortable. When you're paying a business for personal care and beauty services, you should be able to trust that the environment is clean, the tools being used on you are sanitary, and the people providing the services are properly qualified and licensed.
Based on my personal experience, I would not feel comfortable returning to either location. read more