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    Roofing One

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Roof repair

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    Ratliff Contracting

    Ratliff Contracting

    4.2
    (5 reviews)

    We believe improper gutter/slip flashing/drip edge installation by Ratliff caused significant water…read moredamage to our home. As shown in the attached video, water was able to flow down between the gutter and the fascia instead of all going into the gutters. Gutters were free of debris. The water was only dripping down from the backside of the gutter, not the front, showing they were not clogged. The video was taken at the end of a rainstorm when very little water was present. Unfortunately, when it was raining hard, a huge amount of roof water streamed down between the gutter and the fascia. During windy conditions, that water was blown into the seams of our siding and came into the house. The water damaged drywall, insulation, window trim, baseboards, carpet & pad, paint, and underneath the siding materials. We reached out to Ratliff when we realized what was happening was not a roof leak, but a leak through the siding. Dave and Juan from Ratliff came and did a thorough inspection, removing siding and confirming that the water was being blown through the siding. Previous to Dave and Juan's inspection, our roofers, in a kind effort to help us stop the leak, noticed the misplaced slip flashing/ drip edge and fixed it. Dave noticed that the roofers had done that and put it in his report. We also showed him the attached video of what happened when it rained (before the fix) and that extra water was present to be blown into the siding. After their visit, we were emailed a report and given quotes for Ratliff to do additional paid work - siding repair and/or replacement. There was no offer of restitution. We then responded and requested restitution. We received an email from the owner, Danielle Ratliff, stating that they do not believe they improperly installed the gutters, that an engineer should be hired to assess the leak, and that they stand behind their work. Water should never be leaking between the gutters and fascia. Hiring an engineer to confirm that would be an unnecessary and costly expense on top of the damage repair expenses that they have given us no assurance would be covered by them. So we sent the video again in case Ms. Ratliff had not seen it, and again asked for restitution with no response now for almost 2 weeks. We believe the cause of the leak is very clear, and unfortunately, very clear that Ratliff does not truly take accountability and stand behind their work.

    I highly recommend Ratliff Contracting. I called to let them know that we had some wind damage and…read morethe same day David came out and tarped the roof. Nancy from the office kept in touch and made working with the insurance company seamless. Their team completed a beautiful roof in one day and left the steps and yard spotless. Several days later I had a leak and was convinced it was the roof and called Ratliff on a Sunday morning. Several people from Ratliff came that same day and did a full inspection including crawl spaces. It turned out that the hot water on my bathtub was leaking. Ratliff didn't charge me for the house call. Great folks!

    Roofing One - roofing - Updated June 2026

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