Okay guys, I have read the other reviews, but here is the real skinny on this guy Alex at Roof Claim Express or Palmer Contracting. First of all, you will not get what you expect. This guy is simply from a different world. He certainly isn't in mine. I'll be plain. I have never experienced the kind of treatment that I got from this company. And I can assure you that it was 100% the fault of Alex the owner. I still can't believe that I was treated this way. It has been over a year now, and I can just now talk about it. Here is what happened. When I first called Alex, he actually answered his phone, and did so immediately. I expected about 17 rings and then a recorded message, and then I might get a return call in a week or so, if then. And when I had to follow up with Alex or leave a message, he always responded very promptly, no exceptions. He always did what he said he would do, when he said he would do it, and he did it well. He called me regularly to give me an update on the process. Are you kidding me--who else does this? This guy is weird. The name of the game: Integrity. This guy has it. I had a tree fall on my house, and the insurance adjuster figured replacing about a third of my roof. I asked Alex for a bid on the repairs, but also asked for the price of a whole new roof. In the meantime, Alex worked with my insurance adjuster to get me every possible nickel. He knows all the insurance lingo and so this was a big help. He can really help you here, if you need it. Alex agreed to the adjuster's estimate, so no problem there. Alex gave me a fair price on an entire new roof so I decided to replace my entire roof. It was a good decision. Alex made the whole process a pleasant experience, actually. Hard to believe, since I was paying 2/3 of the over-all cost out of my own pocket. Look folks, I hate hiring anyone to do anything, and avoid it at all cost, because most of the time they are undependable and never do what you pay for. Not the case here. So if you want to hire the other guys who may or may not get the job done, and done right, who may or may not show up on time, usually several hours late and they never call you, and they leave the job site in a mess, or want half of the job cost up front, then don't hire Alex. Take my word for it, there are some really crappy contractors out there. I was in the claims business for 41 years and I have seen some really bad ones. Alex isn't one of them. Oh, there is one thing that he wasn't totally honest about however. He told me the job would take two days to complete, but it actually took only one day. I got a better roof, installed better than the original roof, completed timely, and the clean-up was immaculate. Folks, Alex might seem a little unusual to you, maybe even a little weird. But like I said, it was all about Integrity, and this guy has it. Now let's see.... who else down through history had this kind of integrity.....I think he actually lost his life over it. (I can assure you this is a genuine review. Call me at 706-216-3870 if you wish, or better yet, come by and take a look at my roof. Just ask for Larry.) read more
