We've used Ron's twice in the past and have been happy with the service. Only now, that we've received terrible service did I start to read reviews and experience exactly what the 1 star reviews are referring to.
This past Saturday, our dishwasher broke so we called Ron's, knowing they are not open on weekends. We were pleasantly surprised to receive a text from Ron the next day (Sunday) advising someone would contact us Monday morning. By mid-morning on Monday we had not heard so I called and Ron answered. I explained our issue and asked when a tech could be sent to diagnose/fix the machine, or tell us it was "shot".
Just like in the 1 star reviews, Ron sounded annoyed that we called and followed up. He was not rude per se, but certainly "short"...definitely sounded like he was being bothered.
Anyway, he said someone would come by that day between 3p - 5p. I was thrilled to hear we would get such fast service, BUT explained both my wife and I had appointments between 3p-4p. He said the repairman would call us and we would speak directly with him.
The repairman did call around 1pm and said he'd be here at 4pm. We explained we'd be out and he said he'd be here by 2pm. I figured that would be fine because he likely would need to diagnose the issue and order parts so the repair likely wouldn't be complete, but at least the process would be underway. 2pm came/went....no repairman and wife and I left for our appointments, but we were back shortly after 4pm.
Using caller ID, we called the repairman and asked when he was coming. His reply: "I'm not coming today, I just finished a job and am too far away." No apology. Nothing even close, but he said we would be his 1st appointment today/Thursday, 8/28/2025.
That's when I started reading these reviews. I wanted to cancel and call another company, but wife wanted to give them a chance since they did good by us in the past. So, here we are on Thursday and finally, at 11am, we call him and ask when is his approximate arrival time.
He said he wasn't coming today, now he will come tomorrow morning....like this is all we have to do is wait for him. We told him, don't bother, YOUR FIRED!
I called a friend who recently had their dishwasher repaired and who raved about their guy. He gave me his contact info. I called and this guy was soooo nice and patient. I told him when we turn on the dishwasher, immediately it sounds like someone is inside banging to get out. I turned it on with the phone on Speaker so he could hear it. He was immediately able to tell me the dishwasher would cost more to repair in parts/labor than it was worth since it was already almost 10 years old. He didn't rush us off the phone, he recommended certain brands over others. He doesn't sell appliances so there was nothing for him to gain, except our future business...which he will get. We are done with Ron's and I advise everyone reading this to go elsewhere. read more