I would like to begin by addressing my recent 'one' star review of this yelp business account. I…read morewas notified that my review was taken down due to lack of detail. compounded by, I think, the owner of this account said he had no record of me in his files. Last Fall I had an issue with my refrigerator. It was only three years old and stopped maintaining desired cold temperature. When the technician arrived we discussed the problem and he began troubleshooting the issue. Subsequently, he then dismantled the interior of my appliance. Then accessed the refrigerators self diagnostic system. The verdict was, it could be the mother board, but couldn't guarantee that was the problem, but a likely culprit. I decided to move forward with replacing the mother board since the unit was brand new when I purchased this home, three years earlier. After repair was completed ten days later and payment in full for parts and labor. It was apparent the mother board was not the issue and the same problem persisted. I sent a text to Angel Appliance to see if the new part was of any value and I might be prorated for it or any parts that might be useful to Angel Appliance on any future repair that they might encounter ( as I had decided to replace the appliance ). I did not receive a response to my text. After purchasing and installing a new refrigerator, I had a similar issue develop with the new unit. I called my electrician who checked my electrical panel and all was in order. However, the receptacle behind the fridge turned out to be tied in to an adjoining GFI receptacle, a definite no-no according to my electrician and the apparent source of my problem. One of the first, if not the first of troubleshooting considerations. What I've learned... I purchased this home after it was flipped subsequent to a complete remodel. I recommend to anyone who buys a flipped property to do a deep dive into infrastructure during your pre purchase home inspection, especially your electrical components. Thanks yelp, for the opportunity to resubmit a more detailed review. Also I would like to upgrade my previous review to three stars. For four reasons. 1. Yelp's support of their business account holders and their requests for review scrutiny. 2. A valuable lesson in doing in depth research. 3. The opportunity we all have to live and learn via our personal and business experiences. 4. This business account holders vigilance in monitoring his account reviews ( especially the ones that aren't 5 star ). Seriously, no need to get all defensive. I did't correct my review, I simply added more detail at Yelp's request, after my previous one was taken down, So, thanks for the opportunity to post an honest detailed review. I mean you have only three reviews on your page, Also, it wasn't three years ago, it was last Fall 2025 ( and you said I didn't exist in your files ). My point was, since it seems to have escaped you. First things first, had you done troubleshooting the simplest thing first ( the receptacle ) as my electrician indicated, "Should have been one of the first, if not the very first" thing to look at. We both could have saved lots of time and money. A three star review seems quite adequate. Enjoy! And congratulations 50 years in business!

Very kind man came to help me out. Problem fixed in 5 minutes. He explained thoroughly the problem…read moreand what to do if it happens again.

Peter was fantastic! Answered immediately, came next day on time, let us know he was 15 minutes…read moreaway.. Spent time on diagnostic with fridge and was able to fix in less than an hour. Very impressed with service

From the owner: Local & Reliable – Based right here in Staten Island and New Jersey, we’re always close by and…read moreready to help when you need us most

I called them in to look at washing machine, and stove. gave me the runaround for 6 weeks, that's…read moreSIX weeks. I had to hire someone else cause they didn't come back if I see him or his brother im going to kick their ass's

I liked the service guy but here is the problem:…read more I have a Samsung fridge which is known for freezing up and causing the fridge to stop cooling. My issue is honesty. I didn't mind paying the $65 service fee but $125 labor charge for 5 minutes worth of work and no parts replaced was excessive for something we probably fixed by unplugging it for 2 days.

Jason is the best! He arrives on time. Works efficiently. He works hard to solve the problem.read more

Jacob the person whom answers the phone (rarely mostly messages have to be left) is anything but…read morehelpful I had to prepay the 1 hour labor for them to come out and access the work. Ok that wasn't terrible. I agreed on the terms and gave them 50% of the money to order the parts. He said he would email to schedule when the parts were in. After several weeks I called left messages and emailed, finally we spoke and I was told one piece is in back order. I said then come do the work and i can put the back ordered part in. No they won't send the order until everything is in. I was astounded with that answer. I said cancel the order and just order the ignition switch and those parts. I will order all remaining parts. Ok he said I ordered all my parts and they came in. When the tech came out he cleaned and installed his parts the dropped in the trays I had ordered, no labor involved in the trays. They have my Amex on file so they charged the balance when the job was complete I realized they charged the original amount and no credit for the $700 of parts I purchased. Jacob and Company will not respond to my emails requesting copies of the work repair orders. They never sent me originally or now that I'm asking. So I will continue to write bad reviews and I will contact AMEX and get my money. BAD COMPANY TO DO BUSINESS WITH!!!! JACOB HIDES AND IS NIT TO BE TRUSTED

Aleksandr is the kind of repairman you're always trying to find: Reliable in everyway, very fair in…read morepricing, on time, and super knowledgeable. I'll be calling him for any appliance repair I need in the future. I also felt safe having him in my home - and my dogs seemed to like him too. Haha

I highly recommend this company. Their response time and customer service is top notch. They…read morereturned my call, set up an appointment for a consultation, provided an estimate (very fair), and set up a date and time to do the repair. I had a small issue after the initial repair and they came back to "fix the squeak" within a week's time. I was very pleased with the level of professionalism.

I paid Pro Crew LLC on December 23, 2025 for refrigerator gasket parts that were supposed to be…read moreordered and installed. The technician told me the parts would be ordered the next day (Dec 24) and that I would receive an update on delivery timing shortly after. Unfortunately, that update never came. Since January I have sent multiple text messages and made numerous phone calls trying to find out the status of the order or request a refund. None of these messages or calls were returned. As of today: * No parts have been delivered * No installation has occurred * No proof the parts were ever ordered * No refund has been issued * No communication has been received After more than two months without a response, I was forced to send a formal demand letter requesting a refund. I hope the company resolves this situation promptly, but based on my experience I would advise others to be cautious about paying for parts in advance

The business has consistently shown poor communication and unprofessional conduct. Despite repeated…read moreattempts to contact them, they have not returned my calls or issued the refund that is due."

I'd give then zero stars if I could…read more After waiting three weeks to get someone out to my location, the tech walked in, looked at my dishwasher, closed the dishwasher door and said it would need a new control board at a cost of $600, and that I should just buy a new dishwasher. He was there less than ten minutes and charged me $138.61 for the service call. Being a retired service tech for many years, I figured I'd fix it myself (I didn't really want to, being an amputee on dialysis but after the tech did what he did, I wasn't about to try and call someone else. I ordered a new control board for the dishwasher for $185.44 and installed it yesterday (3/1/24) only to find that didn't do anything, and the problem was NOT fixed (the dishwasher wouldn't start), so I did some troubleshooting, and it turned out one of the wires on the door switch was severed I assume from the door opening and closing over the years. Total cost to repair it? About $0.25. (yes, a quarter - 6 inches of hook up wire and some shrink tubing to reconnect the wire.) It is my opinion he was only here for one thing. To get the service call fee, and not to repair anything. In my opinion, It had all the makings of a scam. In summary, I paid $138.61 to have a tech misdiagnose the problem which lead me to spend an additional $185.44 for a part I didn't need, and as far as I know, the part is not returnable. I spent $324.05 when all I needed to spend was $0.25 worth of parts. If you ever see their truck outside my house, you can assume I've died, because I'll NEVER call them again.

We've been using Brian and Anytime Service for decades and our experiences have always been top…read morenotch. Brian and his team are very reliable, honest and hard-workers. Ive purchased appliances, had repairs done on Holiday weekends and I can't say enough. Not sure what all these poor reviews are about. All i know is when you are using a company for decades and the work is always good, fair and honest, I think it goes a long way!

I needed to fix heating system in the unit. Horrible communication with Stacey. Not worth the time…read more She tried to gaslight me and make me think that she has spoken with me on phone before an appointment. However, my phone bill shows she didn't call at all, and she couldn't even provide the evidence that she called either. Be careful guys.

We called JLM and told them that our hvac unit was blowing profuse amounts of dust. They told us…read moreall that needed to happen was for them to clean the motors and install air purifiers. For this they charged us nearly 3000 dollars. Our home health aide was here and took pictures of the inside of the hvac unit and found piles and piles of dust all over the inside of the hvac unit. When we called them they told us they were not a duct cleaning company and that we needed to call one. We found an excellent duct cleaner who also happens to do hvac work. He told us in no uncertain terms that we had been gauged. He thoroughly cleaned the mess inside the hvac unit that JLM left and then thoroughly cleaned out all the ducts. He spent 10 hours here and charged us 1000 dollars.If you want to get ripped off call jlm , they'll do you right.