Terrible customer service. Lots of junior staff walking around but few are helpful. Walked in for 3 items and walked out empty handed. Needed 4 keys cut but they were out of the regular pattern. Staff person recommended that upgrade to the fancy one for another $2+ each. Didn't feel that was necessary, esp. when I needed 4 keys. Strike 1. Needed a Dewalt 7 1/4 inch, 40 teeth circular saw blade. Lots of empty slots in the circular saw blade area. Strike 2. Needed electrical wire. First person asked shrugged her head and said I don't know where. Next person sent me to the right aisle but staff member was helping another customer. He paused to say if it's quick he can help. Otherwise there are 2 people working in electrical, go ask him. Walked over to the next aisle and no one to be seen. Strike 3. Time to talk to supervisor about the atrocious service. Staff guy brings me to customer service desk. No supervisor to be found. He then heads up the stairs without a word so not sure if I was supposed to wait or not. Waited 5 minutes and left. Strike 4. Tried calling Lowe's a few times and no one answers. Strike 5. So supervisor on duty, if you are reading this, I'm off to Home Depot Richmond tomorrow who will get my business. Thanks for a waste of my gas and 1/2 hour of my day. read more