We used Number 1 Movers for our family moving, and it ended up as a terrible, terrible experience. To keep it short: They firstly gave misleading information on pricing and estimate when we asked for a quote, and to make it worse, at the delivery of goods, their final invoice was grossly higher over the actual measurement of goods. This kind of business practice is outrageous to us as consumers. We share the same frustration and anger against this company as the many 1-star reviews below expressed. Dealing with them, after invoicing issues arose, was also much a pain. Will absolutely NOT use or recommend this company. read more

Worst business I have ever worked with. Would give them negative stars if I could. Lied about timelines (the truck didn't even leave Ontario until after they told us it would be in BC), lied about pricing, 7+ items broken with many of our boxes completely destroyed, 5+ items lost, and it has been months since our move and they have not even responded to our broken/missing items claim. Save your money and sanity and do not use this company. read more

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Our experience with Number 1 Movers was and continues to be awful and frustrating, and I hope before anyone goes through with them for a move, they read this and other similar reviews (which seem to be buried amongst 5 star reviews). Please read right to the end, as there are currently charges being laid on moving companies that have done similar things that Number 1 Movers have done. Number 1 Movers is an incredibly disorganized company, understaffed and awful to deal with and get a hold of. We originally reached out to Number 1 Movers and were given a quote of $7,000 for a 3 bedroom house move from Ontario to BC. We figured this sounded great, so booked our move with them. When we inputted all of our belongings into their online system our quote updated to $9,000. When we received our final bill, we were charged $16,000 for the move based on the weight of our items. We had to pay half of this amount right away and the other half before delivery of our items in BC. Please don't fall into the trap of receiving a low quote and going with them! This company needs to be avoided at all costs. When our items arrived in BC, just about every piece of furniture arrived damaged, I am not exaggerating here. A lamp from my wife's deceased mother has 3 holes in it, our TV, which they packed in a box they charged us for was smashed, a metal shelving unit was broken and unusable, a mirror was shattered, a picture frame was shattered, a book shelf had a hole in the side of it, and almost every piece of wooden furniture had the corners damaged and our road bikes were dented scratched. Additionally, 4 items were delivered to us that were not ours. A mirror, part of a bed frame, and two carpets. We sent those back with the movers that were contracted out to move our stuff into our house by Number 1 Movers, but who knows where those items ended up. On top of all of the things that were damaged, they also managed to lose several items. One couch cushion was lost, a twin mattress, a high chair, a painting of myself and my wife and her brother as children that was painted by their deceased mother, and a wooden sign that we had custom made for our wedding. The insurance policy that they have in place gives you $0.69/lb of item missing or damaged, obviously this wouldn't even begin to cover the damage that was caused, especially to those items of sentimental value. After many discussions over the span of about a month, we were given $1000 back. Again, this doesn't begin to cover the cost to replace everything damaged without going into the sentimental value of things lost or damaged. They found our mattress however, a month and a half after our move, we still don't have that mattress back. Please look into moving scams before booking with Number 1 Movers. The experiences described in this article are exactly what we experienced with Number 1 Movers and I will not be surprised if they are next to be charged due to fraudulent practices. Link: https://www.cbc.ca/news/canada/toronto/moving-scam-charges-toronto-1.6618362 When you do look into the company ensure you are searching all of their locations for reviews and look into any information or charges against their number company which is: 1997915 Ontario Inc (they likely have more in other locations, this is just the number company that we paid). read more

Constant delays, non commitment to delivery times. Demands almost double original quote and provides no proof of why it's thousands more. And will hold your possessions hostage while you move half way across the country. Awful. read more

They lied about timelines, they didn't include things they agreed to in their contract, they didn't lost many of our items, they damaged thousands of dollars of our furniture, and left us sleeping on the floor for 10 days. All that without so much as an apology. Their thank you was to overcharge us. Avoid. Avoid. Avoid. read more

My experience with number1 movers was anxiety inducing, frustrating, shocking, and needlessly expensive. That star is for the West District Manager who was assigned to my job to find my missing furniture (and has found three out of six missing pieces of furniture that had been left in the storage warehouse). Zero stars for the rest of Number1 movers. I was naive and trusting. I wish I could go back in time and do more research and read more review pages. I hope you see my review and the other reviews on the Better Business Bureau before you book Number1 Movers for your move. Here are some facts about my move: The scenario: Packing and storage of my things (one-bedroom apartment) in Hamilton, ON (Oct 2021) followed by a move to Vancouver about one month later (Nov 2021). The price: Nearly 7K. I'm not kidding. They lost my furniture: They lost entire tables and half of a bed frame. It's Jan 30, 2022 and I still don't have all of my things. (And they're not going to replace them). They dragged my mattress through mud: I purchased a mattress protection bag from them and they put it on. The mattress arrived muddy with the bag ripped open. They broke my things: All of my furniture arrived with some form of damage, ranging from scratches and abrasions to being completely smashed. Boxes were squished and mushed, and one was even open with books falling out when it arrived. They dropped my boxes: Some boxes were perfectly in tact but contained shattered and dented items. The integrity of these boxes and the state of their contents suggested to me that they had been dropped from a height. They walked on my things: Part of my bed frame had dirty footprints on it. Some of their movers don't know how to pack: I watched one mover pouring breakable items into a box, and had to ask the same mover to wrap breakable items (they seemed to think a layer of plastic wrap would be enough). read more

This company is a scam, similar to those companies that have been recently charged in Ontario. This was a dreadful experience. I urge you to find a reputable company, I wish I had more tips on how to do this. Some tips here: https://ised-isde.canada.ca/site/office-consumer-affairs/en/buying-and-leasing-big-ticket-items/moving-advice https://www.ontario.ca/page/hiring-mover DO NOT just google "best moving companies", this will lead to false articles/lists of "good moving companies". DO NOT just read their reviews, and they bury the real (1-star) reviews in fake 5-star empty reviews. Number 1 Movers are littered with red flags when it comes to moving scams: - they provide a quote online, on a form which can be modified by them and is NOT a pdf (you don't notice this as the consumer) - great customer service when you are looking to book, and then impossible to contact once you book - you agree to an estimate, and only THEN do they send you a full "contract" with lots of small print including a "cubic foot policy" detailing that they can charge you for the cubic feet of your items at an outrageous rate (without weighing your stuff at all, which is what the estimate is based on) - an initial low quote, which increases after your belongings are picked up - they are a BROKER, they don't actually do moves; they hired a third party (who I was able to find separately as a guy who advertises on Kijiji that he has a truck for moving; not a registered company, not insured) - delays, delays, delays when it comes to actually getting your move booked, with things "ready to go" as close to the move date as they can push it (making it harder to cancel and find a new company) In brief, I booked a move in March 2022 from Calgary to Victoria, for a 1 bed apartment which was to be stored for 4 months, and then an additional pick-up in Vancouver and move to Victoria. My quote was for $6,800. They assign a "moving coordinator" who is supposed to be in charge of my move. The first pick-up was to be in May 2022. I hassled No 1 Movers for weeks to try to get an appointment with my moving coordinator, she cancelled three times for various excuses which didn't make any sense. About three weeks out from my move, we finally had a phone meeting where she provided no additional info. On my move day, the movers showed up - who are entirely unrelated to number 1 movers. These guys were actually really nice and took good care of my stuff (which was lucky, these movers could have been anyone) and moved it into a storage locker managed by them (the third party). The second pick-up and move were supposed to be in September. I reached out in July to request a date for this move. I got delay after delay as they had to coordinate with the "logistics team" into August; and then early August my quote increased from $6,800 to $11,500. They reported that this was because I was being charged by the "cubic foot policy" as noted above, in which they charged for the volume of my belongings rather than the weight (as a much higher price). They never did weigh my stuff. They repeatedly delayed in replying to me and I could not get through on their phones, I suspect so that it would be harder for me to find a replacement at the last minute. This led to over 100 threatening emails back and forth, and ultimately, I cancelled the move while my first load remained in storage not knowing if I'd ever get my stuff back. In the end, I agreed to pay for the portion of the move they completed (moving it into storage) based on the initial quote, which they still disagreed with and overcharged me (I paid $2,500 for this move from a 1-bed apartment in Calgary into a storage locker in Calgary), but feel lucky that I escaped mid-way through as I can only imagine there was more scamming to come. I had to book another company about 1 week out from the move, and fly into Calgary from Ontario where I was visiting family, in order to be there when they picked up my stuff to ensure there were no issues. We were haggling over price and I wasn't sure I would get my stuff until the morning I picked up my stuff, after already flying into town. It was awful and stressful. DO NOT BOOK WITH NUMBER 1 MOVERS, they are a moving scam. If you are caught in a scam, contact your local consumer protection (they are slow to get back to you, but worth reporting). Document everything. If you have to pay them to get your stuff, document that you paid in protest. Do not be afraid to take them to small claims court. Pay with credit card and consider disputing based on the initial estimate. Of note, they make you sign a payment form that says "I agree not to dispute this with my credit card company" but that doesn't mean anything, you can still dispute. read more