I was looking for a Black and Decker electric lawnmower, with cord.
After looking on line, I found that it was carried at Rona, for $159. After typing in my postal code, I was given a list of stores near me. I called the first one..they did not have it in stock, and didn't know who did, but suggested that I go to a big box Rona. I went to the big box Rona on Cote Vertu, where they did not have it in stock. After a long wait at customer service, I was directed to the store at Carrefour Laval, where they were showing 3 in stock.
I drove to the Rona at Carrefour Laval. They had only 2 corded Black and Decker mowers, one for $279 and another at $189. After another very long wait (why not hire extra staff on the weekends?), a floor person assured me that they did not have any Band D mowers for !59, and never did, and basically told me too bad that the other Rona told me that this store was showing 3 in stock.
I had to insist some more, and after loud sighs and shrugging, the sales associate begrudgingly agreed to look in up on the computer. Sure enough, he found it... the $159 mower had a $189 price tag in this store (although they did sell it to me for $159).
This type of customer service is why I usually shop in the U.S., either in person or online. read more