Poor & LOW quality. Great looking sofa began squeaking…read moreshortly after purchase. NO AFTERSALE SERVICE NOR WARRANTY. Total diregard for us ... the CUSTOMER. Endlessly insisted and politely asked for support, but the Laval store staff in charge of customer service and quality refused to support nor help. We'll never purchase from the store again nor will I ever recommend this furniture retailer.

On a monday afternoon, 17/12/2018 around 5:56 pm, my mother and I walked in the store at 2300 Boul…read moreLe Corbusier to look for a coffee table. No body greeted us whatsoever. 1 minute later, a lady (short hair in her late 40s) walked towards us to tell us exactly: le magasin est fermé déjà on ferme nous à 6 h non pas à 9 h. She gave us really the most humiliating look ever, as if we are two people that needed to leave the store asap. She didn't bother inviting us to come back another day and never said sorry we are closed, knowing that it was not 6pm yet. It was our first time ever in this store, we liked it so much from the outside we decided to make a stop and check it out. Never going to visit again; I am not ready to feel humiliated and not welcome again. Way to go as potential customer service / employee of the month! Very disappointing.

C & B was a home store that I looked forward to checking out quite a bit in the late 90s and early…read more2000's. Their style was fresh and modern but also had some classic clean items plus bold colours. Since their foray into Canada they have carried this similar business model that I once remembered 20 years ago when visiting the gargantuan stores in SF, NYC and Chicago. The store here at Carrefour Laval is well laid out nicely decorated and offers lots of items. However I'm a bit surprised how much their items appear to cost in Canada. Sure I know this place is not Ikea particle board furniture AKA kill your fingers putting together with a mini hex wrench. However Cadillac Fairview (Carrefour Laval) must be charging a stranglehold rent for them to have to charge what they do for items at a mall location. Selection is very good and they have high quality items. Really you can decorate the house to make your place look snazzy! A great place for office worker gifts or for the wifey or GF to get you out of the doghouse. If you are patient check out some of their name brand items and order online. You will definitely find cheaper.

Keep away of this store. A lot of Chinese stuff ,looks good but poor quality. Disappointed with…read morecustomer service.

If I could give minus stars I would. Bought a couch which had defects. After fighting them through…read moreVISA and Winning - The store finally gave me a credit LESS transportation (Still going to write a letter for this to head office). Unfortunately VISA credited the amount as well. After much time on the phone with VISA and trying to explain this to the manager at Kirkland store, I sent her an email Dec 21 to say I would come and pay the amount, and for her to leave an invoice. Instead of leaving an invoice or responding to my email, she sent me a registered "Demand" letter, threatening to send my file to collections!!! I have an excellent credit rating and now this woman threatens me, rather than simply returning my email and setting up an invoice to pay. I contact her and now she is away for an entire month!. What kind of organization are you operating. It may have started as a small family company, but in no way does it reflect the Quebec culture and respect it once did.

Terrible Quality and Service - Avoid Décor-Rest and JC Perreault…read more This has been one of the most disappointing and frustrating purchases I've ever made. I ordered three custom sofas from JC Perreault, manufactured by Décor-Rest, expecting high quality and durability. What I received was anything but. After waiting six months for delivery, one of the sofas started to fail within another six months--springs were literally coming out of the seat. It took over a month for anyone to come and fix it. Fast forward eight months, and the same sofa broke again in the exact same way. This furniture is in the home of an elderly woman, with no children, no pets, and very light use. If a sofa can't survive in that environment, I can only imagine how quickly it would fall apart in a home with young children or animals. It's not only disappointing--it's dangerous. The fact that this happened twice with the same piece shows a clear failure in Décor-Rest's quality control, and JC Perreault's after-sales service was slow and unhelpful. They were quick to take our money but nowhere near as responsive when things went wrong. A sofa of this price and brand reputation should last for years--not fall apart twice within less than two. This is not an isolated issue; it's a warning sign. I would strongly caution anyone considering purchasing from either of these companies. Buyer beware: you're on your own once they deliver.

Horrible. Small crowded showroom with lavish junk for snobby ultra rich. Not my style at all…read more Prefer Leons or other furniture stores. Tremblay is not bad.

This is the head office/ mega store location. Huge, well stocked, bright store with very friendly…read morestaff. Came here recently to order and pick up a picture frame and everyone from the first employee to the last was friendly , efficient and ready to assist. Parking is massive so no issues here!