I have been doing business' with the Monkland hardware store for over thirty years. I did not mind…read morepaying a premium in order to save time and to support my local hardware store. However, in this digital age, this store is definitely a blow back to the eighties where they require a store bought bill to be presented or NO REFUND, not even a store credit. Producing a credit card receipt is not acceptable. I did not take a receipt because frankly in today's digital, ease of access to information economy who does? The store refused me a small refund because I had no store bought receipt. They pointed to all their signs that expressly stated this. Yes, I did a mistake in not keeping the receipt, but I still was a loyal customer. Nevertheless, policy arising from a truly archaic manual system, outweighs customer satisfaction and I am no longer a loyal customer. Hopefully they will learn from this and invest in some system that provides flexibility in order to satisfy customers.

Jasmin used to have a great reputation, but not anymore. Their website clearly stated a 3-year…read morewarranty, yet six out of twelve cedars died and they now claim it's only 3 months. Even after I sent them proof, they simply changed their website instead of helping. Very disappointing -- paying for "quality" means nothing if there's no service behind it.

It was my first time here this weekend after bookmarking it last year when I read Bobby's review…read more It's not easy to get here without a car and you're going to want one anyway - or a bike with trailer - because the selection is vast and all the plants are super healthy and you'll just want to bring them all home. I didn't spend much time with the rocks and sod, although my friend got a couple big flagstones for her patio and she was super happy with the price, quality, etc. I did spend a ton of time in the greenhouse full of vegetable seedlings and got everything to plant my garden this year. I wasn't planning to, but they had everything I could have hoped for and the prices were right so tadah. The seedlings are super affordable, there are tons of varieties and everything is clearly documented so you can figure out what plants will go well together and how to care for them. There is staff everywhere and they are busy but super helpful and friendly. Even packed on the weekend lines moved super quickly, I was super impressed. When we arrived the crowds made me nervous feeling like we'd be tangled up forever but the staff's efficiency and calm kept everything moving smooth and chill. I loved my experience here, and my lovely plants are all in the garden now and looking so happy, I'll be back next year for my veggies for sure, and maybe sooner if I get my act together for a balcony garden!