This is a long review but we encourage you to read it…read more
Overall, our "Lasting Impression" is that the company was unprofessional and did not deliver what we paid for. JP, the President, was incredibly rude and awful to work with.
We rented a large tent (40'x120'), dance floor, chairs, tables, glassware, etc for our 200 person backyard wedding. They created a digital layout for us, showing exactly where the tent poles would land and where our dance floor and tables would be. They also visited the event site twice to make sure the tent would fit there. JP visited the site himself and told us it would work.
A crew delivered and set up the tent. They left large holes in the yard which we had to repair to avoid injury to our guests. They also mistakenly put an extra anchor in the yard which we had to ask them to remove. Many of the poles were crooked and the tent had visible stains.
When the crew came to install the dance floor, we were told they couldn't install it as previously diagrammed by Lasting Impressions and as agreed to/contracted/and paid for by us. The floor installer commented on how crooked the tent installation was and couldn't seem to figure out how to install the dance floor with the tent poles in place.
My father had to spend several hours working with the floor installer, loaned him a tape measure (since he barely had any tools) and helped him figure out how to get most of the flooring installed. In the diagram, the tent poles were shown to go on top of the dance floor. However, when they showed up to install it, they told us that the pole would have to go on grass instead. So, we had a dance floor with a hole in the center, another trip hazard for our guests and not what we had agreed to or wanted. In addition, due to the pole placement, we had to forgo an entire row of our dance floor, which we had already paid for.
As for pick up after the wedding, there was no communication. We were originally told Monday or Tuesday, and that they would follow up with an exact time. We emailed and called JP to see when everything was going to be picked up, but never got a response. Instead the truck showed up in our driveway in the afternoon. Thankfully we were home to receive them.
Afterwards, we reached out to JP to ask for a refund for the dance floor that his team did not put down for us. Not only did he refuse to refund us, he accused us of making his team wait for us to remove lighting from the tent (they were not delayed) and he didn't even apologize for their error. After a mistake that big, that's the very least he could do.
Additionally, when trying to rent everything for the wedding, JP would send us quotes with items missing and inconsistent prices. In the few weeks leading up, we had to follow up with him several times to make sure that we did, in fact, have everything reserved. We had never received a final agreement or notice for final payment so we reached out to them. JP blamed us, claiming he had asked us for the signed estimate many times but never received it. We forwarded him the email where we had sent the signed estimate several weeks earlier, but he never acknowledged it.
When JP eventually sent the final agreement, the prices had been raised from the original quote. We asked about it and were told that we were supposed to be charged for an extra delivery charge, so really we were still saving money.
The final agreement was also missing several items from the original quote, including the propane oven that was going to be used to cook our guests' food. If we had not double and triple checked everything, it could have been a disaster.
Lasting Impressions was disorganized, hostile, and made promises they couldn't keep. They put their customers in an impossible position because it's too late to make changes or hire anyone else.
The bottom line is - don't trust Lasting Impressions with your event, especially something as important as a wedding.
