My experience at Eome airport was vastly different than the other reviewers on Yelp. For me, it was five stars from beginning to end, zero complaints. If anything, I wished other airports were this efficient and customer service reps as helpful.
Arrived first thing in the morning for an early flight to Amsterdam before crossing the pond. Needed help locating the KLM counter and the customer service reps showed me the way. At the counter, the rep was friendly, checked me in for my flight and didn't charge me when my bag was lightly over the weight. Lines for security were surprisingly long at that time but everything moved quickly.
Airport was clean, including the bathrooms. Gates and terminals well marked. Lots of shops although most were not open when I was there. All the seats in waiting rooms had charging stations for both a plug and USB which was much appreciated.
Was super surprised to see a KFC as the first food option. Why serve mediocre food from a chain when there is so much good food in Italy? Of course I didn't get any.
Overall, a wonderful experience. read more