Not their fault. My refrigerator was making noise. I had heard that Capital City Appliance was a…read moregood company. However, they are booked up 2 or 3 months in advance. They told me that the coils in my refrigerator may just need cleaning. So, I pulled my frig out, took the back cover off and proceded to clean the very dirty coils and fan. The frig is running quietly and efficient again! No need for a new refrigerator!! Thank you!!

I recently had Capital City repair an element in my stove. For some reason the part malfunctioned…read moreagain. Even though it was beyond the warranty they sent someone out to replace the part and check the wiring......at no charge! I call that standing by their work and generously going the extra mile. As an older adult I appreciate that very much.

Our fridge stopped working and we called many appliances repair services in town. Bogard appliance…read morerepair was our choice and will be for any future repair needs we have. They proved to be honest and trustworthy not trying to talk me into unnecessary services. They provided high quality service at a reasonable price. Outstanding customer service, I am very impressed with this company and will recommend them to anyone who needs appliance repair services.

Contacted them for a repair for my dryer. Provided me an accurate quote. Excellent communication,…read morearrived on time and did an excellent job. Explained all the repairs they completed and explained the parts and labor warranty. AAA+++

David is the BEST. Came out and fixed our dishwasher ( which was inoperable due to our own fault),…read morenever made us feel stupid, was professional and capable and honest and nice. I've been handing out his business cards like candy and absolutely recommend!

I just had David Glavnik out to fix my washing machine. Lucky me!!! As this was the day after…read moreChristmas, I expected to get no one out today but he responded within an hour. He was very friendly and neat. he had it fixed quickly. Of course no one wants to have an appliance breakdown but the whole fix made me wish I hadn't wasted my time to try and fix it. I highly recommend him!

I've had Jesus come diagnose and repair multiple issues that have come up. He recharged our AC, he…read morefixed our water pump connected to the AC, he helped us with our washing machine and most recently fixed our furnace. He's been a lifesaver and is very good at what he does. He's always on time and gets the job done quick while being professional. Would recommend to anyone in need. A+++

Jesus quickly and affordably repaired our dishwasher. I am starting to wonder if there is anything…read morethis kind and knowledgeable man cannot repair. Great communication and always on-time. He is simply the best!!!

Bought appliances from them and the dishwasher was installed while missing a leveling bolt. After…read moreseveral months the sprayer blade melted and broke, which we replaced. Then several months later the sprayer blade broke again, after it was out of warranty. We figured out that due to the dishwasher not being level that the sprayer blade was getting caught up in the pool of water caused by the unbalanced unit. We contacted Kelly's to see if they at least had a leveling bolt we could get / purchase and were told that the person who installed the unit would contact us, which never happened. Ultimately we got a leveling bolt for free from a local appliance repair store (thank you) and fixed the dishwasher ourselves, but we had to buy two sprayer blades and deal with a leaking /overflowing dishwasher due to their bad installation job.

I honestly don't even know where to begin with how terrible this entire process has been and how…read moreincompetent the sales staff is. I ordered a professional range 2 months ago, and today was the fourth delivery attempt--which I ultimately declined and requested a refund. Four separate delivery days where I planned my day around and cancelled plans because of delivery. It takes A LOT for me to write a bad review. I am absolutely baffled by the level of incompetence from the sales team at Kelly's. I would never recommend buying from them. If your appliance arrives in perfect condition, consider yourself lucky--you do not want to deal with this company if anything goes wrong. I still have not received a single unprompted phone call. Delivery Attempt #1: The stove arrived and when the protective tape was pulled off, it left residue everywhere and the stainless steel looked damaged. I declined delivery. Frustrating but understand it's no one's fault. However, one of the delivery people and our sales person implied that we should just give it a little elbow grease ourselves. We paid several thousand dollars for a new stove, I think that is unreasonable to tell a customer to do that. It was taken back to the store, where the sales staff supposedly "cleaned" it. No call from our salesperson to schedule new delivery. Delivery Attempt #2: The following week, they attempted delivery again. It still wasn't in acceptable condition, so I declined it again. Our sales person was not friendly and acted like we were being unreasonable. I ordered a brand new stove so I think it's pretty reasonable to want in perfect condition upon arrival. So they then ordered a completely new stove. Again, no one called me about a timeline or delivery. Delivery Attempt #3: My delivery window was 11:45-3:45, but they didn't show up until 6:30 PM. I received zero communication--I had to call repeatedly just to get updates on arrival time. I have a toddler and a stove I couldn't use because they kept saying they were arriving any minute. The new stove arrived with the exact same tape issue. Frustrated, I begrudgingly allowed them to bring the stove inside with the promise that a cleaning crew would come the next week-- still not convinced that they would be able to get it cleaned, but so frustrated that I had been sitting at home for hours waiting and wanted to just get it done. The installers pulled out my old stove, brought the new one in, and after working through dinnertime, bathtime, and bedtime for my toddler, they informed me at 8:30 PM that they couldn't install it because they didn't have the correct fittings. This was the first time anyone mentioned a professional installer. Again, communication has been nonexistent the entire time aside from automated delivery confirmations. Since I couldn't be without a stove with a toddler, they had to bring back my old stove and reinstall. They left our home at 9:00 PM--from a window that was supposed to end at 3:45 PM. After going back and forth with the manager, we finally arranged a professional delivery team for the following week. Delivery Attempt #4 (Today): Yet again, the stove arrived in unacceptable condition despite attempts to clean it. The installer tried to clean it and even he agreed the stainless steel looked permanently damaged. At this point, I requested a full refund. Throughout this entire ordeal, not once did anyone from Kelly's reach out to us--no updates, no apologies, no communication at all. They issued a refund but still no call. Every single time, we had to call them. I wasted four days sitting waiting for this range, clearing out a path for delivery and canceling plans. The only positive part of this experience was the delivery crews themselves. They were polite and did the best they could with the situation they were given. Jose, Chris L, Lander and Chris H were awesome and understanding of our frustrations. The professional installer that came today (I believe his name was Gary) was also very professional and friendly.

I try to keep my money local & this family owned biz is the place to do it ! I was treated like…read morefamily in minutes. Looking forward to to finish my remodel with WVA . The girls made getting new used appliances so much fun and easy . Thanks again ! Claudia & Sherri

I write this with regret as we always try to support a local business over the big box companies…read more After a week of interaction I would avoid this company. Lot of good talk but that's all. We scheduled their service guy well in advance but got no notice until the last minute when he was at the wrong address and upset. We stopped at their location in Newberg and gave them photo of the washer info 5 days prior. The service tech (Wendell) showed up with preconceived idea of what was wrong despite even the error code on the machine. Did little to no investigation except saying the machine was over 5 years old, we needed to "junk" it, and to go their shop and buy a new Speed Queen. Totally torched any other product including our Maytag (which they sell). He did no investigative work and walked out. My step son looked on the internet and found the exact problem...unplug and let it re-set. Its now been 2 days since and numerous loads (after a week without a washer) with it working fine. Wendy (the Owner) called my wife today and admitted that their service guy "lacks communication skills". We also have a email from their sales person saying the same thing. It appeared to us he only wanted a show up fee and to sell us a new machine. And they marked us as "out of the area" on the service call even though we are only 2 miles from their business. I hate putting down a local business but I'd avoid this company even if it means going to the big box companies.

JL Appliances customer service is compassionate and genuine. I had an old refrigerator go out,…read morereceived a defective replacement, and JL Appliances were quick to deliver a new one; and showed empathy for the defective appliance and just delivered a couple of gift cards so I could replace my lost groceries! I'm in tears, thank you JL Appliance!

We purchased a washer from them and i started making noise so the repair person came out and put a…read morenew part in but the part didn't work. The part had taken 3 weeks to come in so the guy asked if we wanted a loaner and we said yes. He called JL's appliance to see if they would give us a loaner and pick ours up for repair and they agreed. Nobody said anything about a delivery charge but when the washer was fix (or so they say) they expect us (we're in our 60's) to load up their washer, take it to them and get our washer. If a delivery fee was mentioned up front we wouldn't have gotten the loaner. My husband tried tallking to the owner but she was rude and told him they just bought the busiuness and that gas was expensive. I wouldnt' ever buy anything from this compnay again.

I never had my central vac system serviced when I moved in 2018. When I finally figured out it was…read morean appliance and needed to be serviced, I began to message likely vendors. I chose Holly Risen because they could see me almost immediately and Mondo was terrific. He educated me about the central vac system and showed me how to take care of it. He even discovered it was assembled incorrectly and reassembled it so all features worked! Kind. Knowledgeable. Really nice guy.

From the owner: Hello there I am Raymundo My friends and family call me Mondo…read moreI offer a number of different services and if I can't do it we will connect you with the right person The neat thing about holly Risen recycling and repairs is I work from the sense of the heart not the cents of the dollar I am a compassionate dedicated person that is self taught in handyman services I have been in apartment maintenance for several years as well as residential and some commercial im also in a apprenticeship in appliance installation and have been around appliance repair my whole life so I also offer repair services looking forward to getting my license as a licensed appliance installer currently undergoing if you have any needs please feel free to get a hold of me Thank you and have a wonderful and blessed day thanks mondo