My contractors used Floor Trader when we had some water damage and had to replace our beautiful,…read moretraditional hardwood. My husband and I went in person to Floor Trader and chose our samples and what we got vs what we chose is completely different! At the very least so no other person is in the same circumstance that I find myself in, the company should discard that "sample" of the floors that were in the showroom. How is your company and also the manufacturer okay with me just simply hating my floors? This was supposed to be a lovely experience and between Floor Trader (Andrew you were actually very nice and helpful) and my incompetent contractors, this was a terrible experience and I would not recommended doing business with anyone involved in the future. I am aware that Floor Trader is just the supplier and not the manufacturer but they were no help at all when I voiced my concerns and now I'm just stuck with floors that I truly detest. I don't want this to happen to anyone else.

Very happy with our purchase. It was very to shop at a store with a ton of options at different…read moreprice points. Staff was spread thin but might have been due to how close it was to quitting time. Very easy return policy for the excess material we had.

We have had a terrific experience working with Carpet One and their lead customer service…read morerepresentative, Desiree. We first heard about the company through a family member and decided to give them a try. The staff is very friendly, personable and knowledgeable about their products. If they do not know the answer to something they do not hesitate to look it up for us. We trusted them with installing wall to wall carpeting for our newborn baby's nursery and we couldn't be happier. The installation was professional and quick. Now we are looking into installing wall to wall carpeting in our family room for our little one to crawl around in and we automatically knew we would be going back to Carpet One. Thanks, Carpet One!

Carpet world in Norfolk is my go for flooring. Lorraine is very friendly and knows what she is…read moredoing. I would definitely recommend her! She recommended the vinyl plank flooring for our new home and we love it. Especially with us having young children the vinyl looks good and it's super easy to clean. The installers were on time and finished in one day.

When looking at replacing our dated floors, my wife and I contacted Thomas at Reap Industries. He…read morewas very polite and arranged to come by our home the very next day to take a look and measure. He showed up the next day on time and offered to wear gloves and mask prior to entering our home (this is during the COVID-19 crisis, regardless of anyone's differentiating feelings towards the crisis, this was a nice personal touch). Once he completed measuring, he talked us through various product options and suggested laminate vinyl plank as a great choice. Lifetime residential warranty, waterproof, scratch resistant and affordable. Those were the exact qualities my wife and I were looking for in our new floors. Thomas showed us a video of the flooring system that they just completed in a multi-million dollar home and I'd have to say, they looked phenomenal. We received our estimate the very next day and decided to move forward with project. The install team was great and completed our job in a day and minimized their footprint in my home. So happy we choose Reap Industries and highly recommend you consider them for your next flooring project. 10/10 A++

I am so pleased with this company. After several estimates - with some companies ridiculous on…read moretheir estimates. Do not believe "Free Installation" as that labor has to come out somewhere. Thomas and his company installed over 1500 square feet of waterproof laminate flooring at a very reasonable price . They were extremely courteous starting with his office manager, Donna to the installation crew. They were flexible with their work schedule after I discovered some floor joists and wall had to have work done due to an undetected leak. I am pleased to have found a "local" and honest company. They cleaned up and never left a mess. I would recommend you look into this company for this type of installation and don't waste your time with big box nor companies that advertise on television.

I had another local Flooring company install and refinish existing Oak flooring in my home and the…read moreresults were a disaster. I called CHP flooring to come to the rescue, and their team arrived at the house right on time for the scheduled re-finish job. They were very professional and I could see right away the they knew what they were doing! My deepest thanks to Dominique, Joseph, Daniel, Anthony, and Antonio for your supurb work and craftsmanship throughout the project! I highly recommend this company of professionals to serve you in the future for any of your Hardwood flooring needs. Chuck M.

Sadly, CHP Inc. with Kenny Boggs. Horrible. DO NOT use this company. The workers made me feel very…read moreuncomfortable in my own home. Somebody stole two GUCCI necklaces from me. My mother bought her and I matching necklaces in 1989 in Panama, where I lived with my family where my father - a retired Master Chief Navy SEAL - was stationed. I have never worn them at the same time. I have no doubt in my mind that my necklaces were in my home prior to them doing the work. Kenny returned to finish some work that they had not completed. He still left some nail-heads unfilled. I told what happened, and he said that he would get back to me the next day. I never heard from that guy again. Kenny Boggs apologized to me after I told him what happen. He knows what I said is the truth. I could see it in his eyes. Kenny Boggs didn't even try to come to a resolution with me. In my eyes that's bad business. As my dad says, "He needs to man up."

We made the trek all the way out here on the advice of our big box consultant who was helping us…read morechoose granite for our entire house. She recommended we check with Trindco for their remnants. I picked the Hubs up from work in Norfolk from VB and then headed out...waaaaay out to Suffolk. We got there at our appointment time and then waited...and waited. The whole process of picking out samples that we liked that checking to see if there were remnants available could have been streamlined greatly. Then adding to that, our woman took a phone call from her partner and set us back another 15 minutes (which was already pushing my husband's lunch break at this point). After we got the estimate for the bathrooms...it was more than our kitchen (which is huge and more square footage than all three bathrooms combed) estimate (non-remnant). The little showroom is nice and there are samples of various solid surfaces for you to see. They use Kohler for the faucets, I believe. The sinks are included with your estimates and a pretty good price. You may be able to find a deal out there, but we just didn't have any luck that day. The people were nice and the guys retrieving the remnants for us to see express their gratitude to my husband for his military service. Making the process of selecting samples and verifying whether or not there are remnants available in that size more efficient would help greatly. They do have a location near the Oceanfront but the remnants are in Suffolk. All in all, I believe others will have some luck going out there but we, unfortunately, did not.

My review of Trindco is a 1 out of 5, and here's why. I…read morepurchased countertops for two different households, spending a total of $13-15k. The product itself is very good, and the showroom staff were knowledgeable, friendly, and helpful. Unfortunately, the company as a whole failed me during the second installation. During that install, one of the installers damaged an upper kitchen cabinet door--and I watched it happen. When I contacted Trindco about the issue, they took no accountability and refused to correct the damage. This is a direct, verbatim quote from their email to me: "Furthermore, because this is an upper cabinet, it sits completely outside our immediate active work zone." To be clear: once you step into my home, the entire home becomes your work zone, and any damage you cause is your responsibility. Their refusal to acknowledge this is unacceptable. Another major concern: Trindco requires full payment upfront, leaving customers with no recourse if something goes wrong. In my opinion, that practice should not be allowed. If you're shopping for countertops, I strongly recommend looking elsewhere. Trindco is not a stand up company, and my experience shows they do not stand behind their work.

Mike and his crew do great work they have done work from me several times ... from refinishing to…read morelaying new hardwood floors and even patched floors where we had mold remediation, they sanded and refinished, never could even tell the patch work! I love my floors not only are they beautiful they are easy to maintain! I would recommend them to anyone! Honest and hard working this business has been around threw many generations! Thank you guys for doing great work!

Mike Kittrell is down-to-earth, knows his business, and delivered on what he promised. The workmen…read morethemselves obviously had years of experience; they were true craftsman and experts at what they do. We can't wait to have them in to re-do our second story floors. They cleaned, sanded, and refinished our 80-year old floors that had been covered with paint, carpet, staples, and various gunky substances. The also patched former radiator holes and a few damaged boards, put in new thresholds and installed quarter-round molding. Our floors look fantastic! I have recommended Kittrell's to numerous friends and acquaintences and will continue to do so.

Outstanding Experience with Artistic Flooring!…read more Artistic Flooring did a fantastic job from start to finish. Billy, the owner, runs a true turnkey operation -- from product selection and demo/disposal to prep, installation, and final finishing, everything was handled seamlessly. Unlike other companies where you buy materials and then have to find your own installers, Artistic manages the entire process with zero finger-pointing. The installation crew was exceptional. Caleb led the team with Anthony, Xavier, and Tanner -- all prompt, professional, and courteous. Their attention to detail was remarkable; you'd think they were working on their own homes. My project was more complex than most, with laminate plank flooring installed on a diagonal, requiring countless precision cuts and careful layout. They handled it flawlessly. When we discovered some damaged plywood under the old flooring from a previous window leak, Caleb and Anthony replaced the subfloor quickly and professionally, keeping the schedule right on track. Everything -- from moving and resetting furniture and appliances to reinstalling toilets, painting, and caulking the white quarter round -- was done with care and craftsmanship. If you want a flooring company that delivers quality, professionalism, and true accountability, Artistic Flooring is the one to choose. Billy and his team are as good as it gets!

Breathtakingly beautiful floors are what Artistic Flooring brings into a home. Words are not enough…read moreto express my satisfaction with Artistic Flooring. If floors were music, Artistic Flooring is a symphony composer. Billy, the owner: From day one, Billy always showed that he was an expert in his field, which made me confident in the company's ability to help me (after a prior contractor had significantly marred my floors). Whenever there is significant project in a home, it is an incredibly stressful and nerve-wracking, and, after a bad experience, hard to trust. Billy's calm and confident demeanor really reassured me that I, and my house, would survive the disaster in my home and everything would be better than new by the end of Artistic Flooring's project. I had no idea how truly exceptional and stunning the floors would become with Artistic Flooring. Chris, the Refinishing Guru: Chris is a phenomenal craftsman, effectively a master artisan, when it comes to hardwood floors. Chris is not only exceptionally skilled but also possesses an intuitive, zen-like, understanding of wood. His attention to detail was incomparable and resulted in table top smooth floors. In fact, I ran a silk scarf across the floors throughout my house with not a single snag - and this was BEFORE staining and finishing. During the process, Chris was always looking for ways to better enhance the final product. When I was having difficulty deciding between two stains, Chris applied them in multiple rooms and encouraged me to view them at different times of the day. After taking the time to listen to my thoughts the next day, he suggested two coats of stain to obtain the depth I was looking for (something other contractors will not do). The end result was breathtakingly beautiful floors. Deanna, the project manager: Deanna demonstrated a deep, thorough understanding of the entire refinishing process as well as flooring and stain options. Deanna took well over an hour to not only patiently help this poor novice comprehend the hardwood flooring process but also to understand my household and what my needs and preferences were. Deanna was adept at managing the entire refinishing process, always friendly, while consistently following up and staying on top of the myriad of details. I can see why Deanna was a recipient of the Top 40 under 40 Award by Hardwood Floors Magazine in 2023.

The owner and his crew were very nice, and professional and did a great job! They got everything…read moredone in one day!!! Cleaned up behind themselves as well. I would highly recommend them.

I purchased and had all new flooring installed a year and a half ago. The floors are already…read morestripping around the edges and coming apart. I filed a claim with this company in November of 2021 and every time I call, I am told that the representative handling my claim, Chloe, is out, ask for her supervisor, they are also out. This company is a joke and they are so Unprofessional and liars. I will keep calling back on a daily basis if I need to. This is NOT ok. Save yourself and do not use this company, it's not even worth it! Worst service EVER!