I had my Furnace and Air-conditioner system replaced in my house by Town Oil. Not only was their…read moreprice very competitive but their service was excellent. They did the entire job in one day. Cleaned up and explained everything professionally and were very nice. I now use them for my oil delivery service too. Can't say enough nice things about them. First Class!

I would not used them again for any service. They do not stand behind there work. they were…read moreunwilling to listen to our complaint, they just demanded we pay for there unproffessional service

WORST CUSTOMER SERVICE EVER!!! Phone system is brutal, when you finally do get someone they…read moreinterrupt you and forward you to another number without listening to the problem. Worse than the DMV. They won't put a supervisor on the phone, they are rude, and unhelpful. If they had competition, they'd be run out of business.. UPDATE: I was told a supervisor would call within 2 business day, I never received a call despite leaving that message by phone several times and on Twitter . Zero customer service.

I'm happy enough with the gas service and the price is reasonable. However, after paying my bills…read moreon line for years I've tried for two hours to sign up for Auto Pay and I keep getting recycled to the same pages with no instructions on how to do so. And now I cannot find a phone number to call and I'm afraid to do so after reading other reviewers. This is the problem with monopolies - no competition so poor service. Please, do not vote for more socialism!

Had a hot water going hot & cold issue that was fixed pronto. Turns out it was the mixing valve…read moreset too low temp. & got stuck. Very friendly service guy, very knowledgeable & the price was good. No more Aiello for me. It used to be my go to but their price had gone up a lot, & even small job now costs an arm & a leg.

They have the best prices for fuel oil and are very responsive for delivery. Have had oil delivered…read morefrom them for the past two heating seasons.

These people are the biggest scam artists. They tell you one thing and do something else. And then…read morethey overcharge you for services they should have done in the first place. Not even worth one star.

I get my oil half of the year through the CRT heating program. Yhere have been 2 occasions where…read morethis company made us wait for our oil delivery past the 62 hrs mark. The first time was during the 2026 blizzard storm. We were without heat and water those days. Inhad placed the order on time through CRT, before the storm touched down and we didn't recieve our order until 7 days after. The second time, it happened again. 8 days later and still have not gotten our oil. When finding out if we were on the route list, I got cursed our both times by the manager. The second time, when explaing to him Inhave been waiting fornthenoil and this was not the first time this happened, he started with "let me yell you how we do things around here... you don't get to".... and I cut him off to tell him don't talk to me rude because i didn't come off that way and for how rude and hot he came into the conversation... he then proceeded to shush me and said for me to " shut my baby voice ass up and call a different company." Mind you, they already have my funds fromnthe program because I called CRT and they explained they released the funds the verynnextbday , I placed the order, the week prior. The guy was extremely rude and hung up on me and I never got a route time or date for my oil. Please do not deal with this company yall. They treat people on programs like we are not people and as if they are not gonna get their money by the program. Extremely rude, and that guy should not be working with the public. That's bad for business. And its all good, I will be calling the BBB on them as well since CRT has the last incident and this one now recorded on my file. (Edit at 2:26 pm after reply from company.)AND NOW THEY HAVE REPLIED WITH LIES STATING WI WOULDNT PAY IN WHICH I DID CONFIRM I WOULD PAY THE REST. YOU GUYS ARE A PIECE WORK TO SAY I WAS BELLIGERENT. I spoke to a first gentleman and he was nice. It was you, the manager that got nasty. And I will be sending this to crt. Thank you for lying on a customer once again​

The ventilation system for my dryer had fallen a apart inside of my walls. So I was without a dryer…read moreand the cost to repair that would have been in the thousands. (I live in a condo and it was a large area of sheetrock and ceiling that would have had to have been cut) George responded to my cry for help and hooked me up with a self venting system for my dryer!! It was inexpensive and works beautifully!!!

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

A small, local, family-owned plumbing business completed plumbing work for Waterford Speedbowl on…read moreMay 7, 2025. The work was completed, invoiced, and accepted. Payment remains unpaid more than nine months later. Multiple professional attempts to resolve this privately were ignored. As a result, lien filings and legal action have been initiated to recover payment for labor and materials already provided. This is a clear example of a business shifting its financial burden onto small local contractors--using them as unpaid financing after rushing them in to complete urgent work. Contractors and vendors should proceed with extreme caution and secure payment before performing any work. Consumers should also consider whether they want to support a business that operates this way.

if I could give negative stars, I would. They let my propane tank run dry 2x in the last month. We…read morehave no heat, no hot water and no cooking gas. Getting through to the answering service is 50/50 at best. but it doesn't matter because they don't call back. We've been a customer for 20+ years. soon to be a former customer. I'm so mad... STAY AWAY from these clowns.