While the pool that Rogue Valley Pools built for us is very nice and Dennis is seemingly a nice guy, the process and completion of the building was disappointing and unprofessional. After the hole for the pool was created, the hole remained a hole for months. My husband called Rogue Valley Pools several times, leaving voice messages for Dennis who rarely answers his calls, asking when the crew would be back to work on the pool. My husband became so frustrated with the lack of response and work ethic on the part of Rogue Valley Pools, he told me I should try making contact. Perhaps it was the fact that I was more direct in my dissatisfaction that triggered Dennis and his crew to return to work on the pool. While the pool was finished for the most part in early June, the light was not put in, nor was the grout finished. My husband repeated his weekly calls over the summer requesting that the work be completed, but to no avail. Months went by without a response from Dennis. I stepped in, again more direct with my dissatisfaction; the light was put in, yet with no instructions on how to get the light working despite our requests. After weekly texts from me for several weeks, since Dennis' voicemail was full, the grout remains unfinished. I received a text 3 weeks ago indicating the grout would be finished on the Friday after I made contact with Dennis. This was a no show. Another text indicating the grout would be finished on the following Monday. Another no show. The grout remains unfinished now after weeks of absent communication from Dennis. We will have to hire someone else to complete the work that we paid Rogue Valley Pools in full for. I highly recommend finding someone else to build your pool.
Update: Three days after posting the review, Rogue Valley Pools got the light in the pool working and finished the grout. read more
