After researching and interviewing other flooring companies to restore concrete floors in our Joseler home my husband and I chose Rogo's based on reputation. We did not know that the company subcontracts their work out so you could end up with "just anybody". We ended up with "just anybody" and have nothing but regrets. The floors and baseboards don't match, there are trowel marks, gaps and rough areas in the concrete, the decorative medallions were forgotten in one of the rooms, and the sealer was inconsistently applied so it puddled in some areas and is nonexistent in others. My kitchen cabinets were never covered so there was sand in EVERYTHING, a toilet was broken, and some window hardware was broken. So after 4 months of total disruption and 2 different contractors' attempts to correct the work the floors still look inferior to what we had expected. Look elsewhere. read more

I can not say enough good about this company! Their integrity, attention to detail, customer service, and quality of work all outstanding! This is one of the best companies in my 18 years of being a Realtor. I recommend them all the time to my clients! read more

Excellent work- everyone there was friendly and professional. Great job on my remodel. Thanks Rogo's!

Rogo's did my entire home on concrete floors 13years ago. We are still enjoying the work done. Recently, the grout started chipping up and needed work. Rogo's came back, did the work quickly and it is perfect again. HN read more

I was looking to install tile on my floors, throughout the house, so I called Rogo's for an estimate. Albert came in to do the measuring, and I gotta say--he knows his stuff! Not only did he do what I asked of him (measured and priced for tile), he was so concerned and interested in what I truly wanted, that he soon realized that what I wanted (but didn't know to ask for) was the concrete staining. We talked through it, and it truly was what I was looking for. (He also saved me a lot of money!) I then stopped into the main office and Albert, himself, worked with me (for quite a while, I might add), to create the exact colors, patterns and look I wanted for my floors, choices I hadn't thought about, etc. He was absolutely incredible in playing with the different choices, explaining the process, etc. Truly, he is one of the best contractors I've ever worked with (and I have worked with several!). I absolutely LOVE my floors! They came out exactly as I hoped they would, and they're holding up well. It's so much nicer than the carpet I had, and easier to maintain than tile/grout. While I don't plan on moving for a while, if I do, you can bet that Rogo's and Albert are getting my phone call. I loved what they did! read more

I deeply regret having Rogo's resurface the concrete floor in our casita. The refinished floor is a shoddy imitation of the floors in Rogo's showroom. The color is streaked in wide swaths, not blended at all. I tried to ask the workman to blend the color more, but he spoke Spanish and I don't, so w couldn't communicate. I sent Rogo's some photos of our floor and told them I was disappointed in the results. There has been no reply. read more

We contacted several concrete stain professionals to get estimates, and Steve at Rogo's responded in a prompt and professional manner. We had a quote the next day. We visited the showroom to discuss color options and styles. We wanted the front walkway and entrance area to be updated from old, stained (water damage) and cracked naked concrete. We decided on a Saltillo look and we couldn't be more thrilled with the work done. It is now a pleasure to sit outside with our morning coffee and watch the sunrise over Pusch Ridge. Our front entrance area is now a living space and will increase curb appeal and value to our home!! Thank you to Jorge and Ramses for doing excellent work!! read more

We have had Rogo's floors in our house for over 12 years and love them. They are beautiful and easy to take care of. When we remodeled our master bathroom 2 years ago we decided to replace the old tile with Rogo's floors and walls. Again we loved the result. Recently we have had a couple of small areas where the concrete had chipped and we contacted Rogo's. Gilbert came out to our home to assess the situation and arranged for his colleague, Felipe, to repair the areas. Felipe did a fantastic job repairing and refinishing the floor. He was very friendly and professional. I can highly recommend Rogo's Finishing Touch to anybody who likes concrete floors. read more

This store was recommended to me by my real estate agent so I stopped by here one day since it was on my way and I had some free time and was looking for some new flooring. I went up to the front door to go into the store... except that I couldn't because the front door was locked. It was regular business hours so I called and called their phone number and it was a while before someone finally answered. Finally someone came to the door and asked me if I had an appointment to view their store. Apparently customers need to make appts. with the store to go inside and view their displays. I said I didn't because I thought the business was open to the public and I assumed the doors would be open for potential customers to come by and take a look at their products... Anyway the lady was nice and let me in to look around. Their displays were lovely to look at and I thought a nice concrete floor might work for what I was looking for, so we set up an appt. for a free estimate. (Please note that the woman who helped me in the store was nice and answered my questions in a polite and professional manner.) The guy who came out to my house to give me the estimate was rude and arrogant. The other word I'd use to describe him is "cocky." (I really, really don't understand this-- why do salespeople come to my house and then proceed to behave so rudely and be nasty to me in my own home?) He told me he'd give me all these discounts and "help me out with the price" (even though I didn't ask for anything except a free estimate.) He said he'd send me the estimate within a day or two. It never arrived. There was no follow up phone call or anything from them, and I didn't bother calling them asking for the free estimate. If someone's rude to me and then doesn't send the estimate, I take that as a sign that they don't want me as a customer. Oh well. I bought my flooring from another store. Then later I bought more flooring from the other store. In the future I'll be going to other flooring stores who seem to want my business a bit more and who have better service. read more

So, Rogo's redid by backyard counter top a third time. It has now been three weeks, no cracks. It is beautiful.

I purchased a new home about six months ago, and the small back patio (less than 500 sq ft) had an acid stain and seal applied prior to my occupancy. I asked the previous owner who did the work on the patio as it was beginning to peel, fade, and was becoming an eye sore. The previous owner stated that Rogo's Finishing Touch did the patio work less than two years ago (2016). He gave us their contact information, and we called to set up an appointment for an estimate. The soonest appointment they had available was two weeks later. After scheduling the appointment, they called two days later to reschedule the appointment I made which caused me to take time off work to meet with them. The employee then showed up late for the rescheduled appointment which already caused concern. When the employee arrived, they looked at the job and talked about how terrible the work was and tried to deny that his company completed the job, but stated he would verify and include the information in the estimate that he would sent the following day. Figuring the work was less than two years old, I assumed it would be a reasonable cost to touch up the job and refresh the look. I received the estimate the next day and included in the document was a line which stated the original work was in fact completed by Rogo's. The estimate itself was for over $3100 dollars to repair/redo a botched job done by their own company. They included a second estimate for a wash and reseal for $1000 which they stated would not make the patio look better, but would prevent it from continuing to wear for some time. I was blown away by the ridiculously overpriced estimate and couldn't believe they were ok with charging that much to fix their own terrible work from less that two years ago. Clearly their work is not competed with any degree of pride or integrity, and will not stand the test of time. I will be calling other local companies for estimates this week and do not recommend anyone work with this company. read more

We had Rogo's come out to replace all the flooring in the home we had just purchased before we moved in. We have had tile in every home we've bought in Tucson, but I was so tired of the grout so I wanted to do concrete throughout. They did an excellent job on the demo and prep. The concrete floors are beautiful! We have dogs, and they love lying on the cool floors in the summer. I love not having to deal with grout. They are so easy to care for! We had great installers, they worked quickly and neatly and got the job done in a week! We are more than thrilled! Gilbert was very easy to work with and his communication was excellent. The price couldn't be beat! I would highly recommend them. read more

Man-- we should have paid attention to the bad reviews. They started by taking our deposit and forgetting to put us on the calendar. Then they didn't do some of the leveling work they agreed to in the estimate. They also said they would machine screen, but I'm not even sure they did that. There is dirt and debris in the sealer. They l got stain EVERYWHERE (including newly painted walls in rooms they hadn't even worked in, the newly painted front door, the texture painted laundry room floor where it won't come off) and-- they left the back door wide open when they left. We'll see if they come back and make things right, but seriously, we are kicking ourselves for not hiring the other guy. Honestly, bigger mess and worst job I have ever seen a contractor do. We'll see if they come back and make things right. read more

This used to be a wonderful "find." They did quality work and the outcome was great. We did a hallway recently and we're certainly not satisfied with the way it looked. The person who was doing the work didn't speak any English so I couldn't communicate except through fake sign language. My hunch is that if you have a big job you'll be happy with the results. If you have a smaller job, you get what you get. When I called to ask for our representative to come out and see if he thought it looked like a professional job, I got no callback. Live and learn. Guess they're getting too popular so they have to focus on the big ticket items. Then I read in other reviews here that they sub out with whoever is available. Quite dissatisfied with how it turned out. I wish we had never done the project. I get upset every time I look at the floor. They're nice people. I'm just disappointed that I can't recommend them anymore. read more

contracted Rogo to come out and do a concrete overlay on my front patio and walk way, stain & Seal started on June 8th thru June 13th. It was the hotest days in AZ, wanted them to reschedule, we were told it was no problem. after a few weeks we started to notice that the concrete was splitting and cracking, the colors were fading and the grout lines were all cracking, the concrete had small bubbles on every square, called Rogo to have our original estimator Richard Rodriguez to come out and take and look, he came on Sept 14th , told us that the owner Rogelio Rodriguez would have to come out to look at what needed repair. we agreed, Didn't here from them, called on Sept 23rd left message, Rosa called and told us she would have a date for the owner to come out. Rosa called, Oct 1st the owner will come out. Rogo arrived, reviewed and totally agreed that it was a bad job and he would fix all the problems and would send out his best guy, Robert. Called office to schedule repair with Robert, it was setup for Nov 2nd, no one called waited all day, called office rescheduled for Nov 4th, Nov 4th arrives, no call , called owner left message, Rogo called and said Phillipe one of his other best guys would be out in a hour, 3 guys showed up from 3-5pm, did patching job, chiseled out some of the cracks, did such a bad job! looks worse now, then another guy is repainting the other grout lines!! why are they doing this, they are far from done. Showed up on Nov 5th didn't know what they were suppose to do and left. Rogo called and said they were to fix the bubbles and put in the new grout, they did not have the materials with them to do this. Rogo called to drop off the materials . arrived Nov 6th 9am, 3 man crew again, they had no idea what to do left. Now Robert the owners best guy was on his way. Robert showed up, we assessed the repairs and more damage that was done,Robert agredd that the job was terrible and should be fixed, he started the repairs, will be back next week. No call, called Rogo on Nov 10th, left message, When is Robert coming back out?? Rosa called me back later in the day, scheduled us for the afternoons on Nov 23rd & Nov 24th, he will call when on his way. Called Rogo on Nov 20th spoke with Rosa, she confirmed that Robert will be out on Mon Nov 23rd & Tues Nov 24th after 1pm. I just got a call that they need to reschedule the work for Dec 7th & Dec 8th. This is absolutely unacceptable, we have been more then patient, we want the entire job to be redone or we want our money back. read more

I've had floors and other concrete products installed in my home by Rogos. And I have nothing negative to say about the company or the staff. They were very professional from beginning to end of all the projects. I would recommend them and have to all my friends and family. read more

Heard good things about this company but was very disappointed by our experience. We hired Rogo's to do acid stain concrete floors: a golden yellow based color floor with red marbled throughout as an accent. They finished acid staining and when sealing the floor they made a mistake and used the wrong sealant, causing a reaction to the stain underneath causing white blotches all over the floor. They tried but could not fix it so they had to grind the whole floor down and start all over. Setting us back another week. They laid down a new concrete veneer and this time they said they could not give us the acid wash because they were afraid it would have another reaction so they used paint based stains instead and insured us they could give us that acid wash look we wanted. I asked them to go easy on the red the second time they did the floor because they really saturated it the first time. When they were finished laying the paint the floor it was so saturated with red it looked like a flat red floor. They admitted it did not have the look we were going for so offered to marble a little brown paint throughout to try and give it a more dimensional look. I was worried it would make the floor too dark but desperate to try and achieve a little variation in color in the floor so I told them to go ahead and try it. We were not excited with how it looked but they assured us the colors would 'pop' once they sealed it. They sealed it with a sealant that was not as glossy in the examples of their work they had showed us. It's not very glossy at all, doesn't have that wet seal look so the color falls flat. Even right after I mop it is still looks dirty because it shows streaks and water spots. They called us to let us know they were finished with the floor but were not there to look at it. They never followed up with us to see if we liked the floor. I contacted Rogo's about my dissatisfaction with the floor once to their general email with no response, second directly to their billing manager - to which she replied she would look into the issue. We never heard back from them. Their lack of communication with us about the issue made us feel ignored Instead we heard from collections trying to collect the second half of payment. Our experience was not to the professional, skilled and customer service level that we expected for the hefty price tag. If they had delivered the floor we wanted I would not have minded paying top dollar. Furthermore upon inspection of their "2 year warranty" and disclaimer they make you sign it says they are not responsible for any chipping, cracking, color variations, or white spotting. Which leaves me to wonder, what does it cover? And if you are also left with a poor looking floor, guess you are out of luck like us. read more

I had a top of the line epoxy put on our garage floor and our experience was horrible. First, they didn't remove the old epoxy from the floor. I told them this before they put the new epoxy down and they kept saying don't worry it will look beautiful and I won't see the old epoxy. Well they were wrong. The chips and bumps from the old epoxy still show through. A very poor job. In addition, the workers were rude, argumentative and very sloppy. They did't put painters tape along the walls of the garage and epoxy was slopped on the walls as well as the floor. As the workers were relatives of the owner they continue to work there even though they are bad at their job. I was also going to hire them to do patio work but after this job I would never hire them or recommend them to anyone. read more

This company was recently fined and convicted on three counts of illegal actions towards homeowner, me. Important not to trust this family and business. I was refunded partial but it did not cover but a third of repairs which was done. All I ever wanted was for them to correct their faulty work. I asked them to do so, and they responded that I had already paid them and that they "dare" me to do anything about it....Well, I did with the ROC. The documents are public record, so please read them before considering this company. Again, buyer beware. read more

Worst customer service experience. Called for a simple estimate on a home we just purchased. It was a week for them to come and give the estimate, but I had heard good things so I agreed. Day before they called to confirm our 1000 appointment. Morning of they called and asked if they could move it to 1400. I had a pretty busy day, but agreed to move things and meet at 1400. At 1425, they hadn't shown. Called and guy told me his brother should be there, he said he would call him. After 5 minutes I called him back, he said he couldn't get a hold of him. Told the guy we were leaving. His simple reply was "ok". read more

Just amazing work. I had my back yard patio and pool completely redone with the Flagstone overlay. Rogo's team worked with me on all my suggestions I wanted done. I could not be happier with this experience. Thanks Rogo! read more

The star rating I am giving is kind of misleading. I give Rogo's five stars for the two bedroom floors (totaling about 400 sqft) they did for us with stained concrete. Luis and his nephew Eric did the concrete work. The floors were prepared with three or four layers of skim concrete, with hand sanding between each layer and then buffing of the final under layer. Each time the layers were dried with fans, which took 30-45 minutes each time. I could tell the drying was sufficient because the concrete turned from dark grey to very light grey as it dried. A final layer was put on and hand sanded again lightly to leave the texture strokes. The base coats of paint were applied and then Luis asked me to come in and look at the color patch with tint he suggested. I asked him to show it to me a bit darker, which he did. I went with his original color, and the floors turned out beautiful. His eye for the best color to complement our saltillo floors in the rest of the house was perfect, and the sealed and finished product looks like fine saddle leather. Luis is truly an artist in concrete painting. I would always recommend Rogo's for the concrete painting. (ps. I will update this if the finish doesn't last. The work was done in mid-December 2015, so if you don't see an unhappy update, the floors are still fine!) Luis and Eric were friendly, professional, and talkative while waiting for the concrete layers to dry. Rogo's also cleaned and sealed the remainder of our flooring, about five times the sqft of the concrete work. This time the nephew Eric came with a strong friend to move the furniture and do the cleaning/sealing work. Everything seemed to be going okay, and I saw Eric scrubbing the floors when they first started working. The floors didn't seem to be given much time to dry before sealer was put on and they move to another area. It looked okay, so I didn't supervise them (not my job) and they were done in one day. That surprised me. Gilbert the owner had given us an estimate of five to seven business days to do ALL the work, and this was finished at the end of day three! It looked okay with the shiny sealer on it in the late afternoon light, and I signed off on it. The next day when my husband and I were putting the house back together I was able to see the floors better and they had not been properly cleaned. I called Gilbert and he came out to inspect the floors. He called Luis out (he had not been at the cleaning due to family issues) and they agreed the floors needed to be re-cleaned and sealed again. He told Luis to use a machine to scrub the floors. Luis and Eric came out the following week and totally redid the floors. They did the floor by hand again, Luis telling me they could do a better job on the edges and grout lines. This time the floor was wonderful. So although work had to be redone, it was done quickly and graciously and well. I know from my previous work that it is difficult to find good workers who do not require any supervision, particularly at entry level (scrubbing floors and mop-sealing them.) However, the buyer of the service should not be put in the position of supervising these entry-level workers. And I don't think scrubbing floors on your hands and knees is a good use of skilled artisans like Luis. (But I do give him all the credit for the great cleaning/sealing job the second time.) Customer service - excellent! Concrete floors - excellent!! Cleaning and sealing saltillo tile floor - Meh, for first try. Great for second try!! read more

Buyer beware!! I was given an estimate of $250 to reseal my concrete kitchen countertops. When I asked how long the job would take, I was told there were several steps involved that would require approximately 4 hours for 1 person or 3 hours for 2 to complete. $250 did not seem like an unreasonable price for 4 hours of labor, but the job wound up taking 1 person no more than 45 minutes. The "washing" required little time and skill. The 2nd layer of the sealer was applied before the 1st had dried, and once again, required little time or skill. My observation is that this business is in the habit of grossly overestimating time and labor required to complete work. Obviously this maximizes profits, but I would look elsewhere for more ethical business practices, or better yet, do it yourself! read more

The only thing messier than electricians are dry wallers. I have brick floors in my casita and after the dry wall was installed, the floors were a mess. Rogo's came out on time and finished the floors to perfection. On the morning their workman came out I mentioned I needed them done by the afternoon as the cabinet installers would be here the next day. The next thing I knew another workman came out and the job was finished on time. They even called me about some paint problem which I did not think was such a big deal- these guys are reliable, hard working and deliver what they said they would. I have no problem recommending them for whatever job you need done. A great company with great employees read more

We've used Rogo's for the floors in several rooms in our house and the kitchen countertops, and were happy with the work they did. But we won't use them again. The latest job they did was extensive - a little over $3,000 for refinishing our six-year-old Rogo kitchen and living room floors and kitchen countertops, and a first time new Rogo's faux surface on our dining room floor. The problem is that the crew did quite a bit of damage during this job. They reluctantly did resurface the dining room after we noticed it was rough (it was like there was coarse sand sealed into the surface in some areas). But they told us it couldn't be done the same color and finish we had agreed to. It's darker than we wanted and the faux "accent tiles" are the wrong color. They fixed one area on the kitchen backsplash where the Rogo's surface peeled off within days after the job's completion. But they did not clean up the overspray on our beautiful solid wood kitchen cabinets, the paint that peeled off when they masked the base our living room bookshelf wall, the dye splashed on our stainless steel refrigerator, our white walls and cabinetry a closet door (some of this was a couple feet above the floor), nor the stain on the brick walls of our dining room, and the sloppy floor-wall borders throughout the house. The crew that was sent back to fix the problems we brought up were clearly angry and did only part of the "punch list," leaving us with a substandard job and a mess to clean up. I had to repaint all the walls in the living room, kitchen and hallways, and we're still left with the concrete dye overspray on the cabinets (not quite sure how to handle that without damaging the wood), refrigerator, and the brick walls in the dining room. We've used Rogo's repeatedly and spent over $10,000 with them, and we get this? We've got three more rooms, including a bathroom/shower, we'd like to get done. Some other company, don't know who, will get that business. Too bad, as we loved the initial work they did. read more

I'm a local real estate agent here in Tucson, so I have the pleasure of dealing with tons of contractors, not just for my own homes, but for my clients homes as well. I have to say I'm usually not impressed with their work ethic, communication skills, or sometimes the job itself. I work really hard to find good people to refer to my clients because I want my clients well taken care of, and Rogo's, particularly Albert, is someone I would refer to my clients with confidence. I just remodeled my own home and had a string on contractors working on different projects here. None of the other contractors even compared to Albert's service and care with our house. I had them do a cement overlay on the existing tile countertops, and they came out beautifully. They matched the color sample I found perfectly and went out of their way to make sure their work was done on time, correctly, and cleaned up before they left. I love my new countertops and I would recommend Rogo's to anyone! read more