The service and workmanship was impressive. Every question I ever would have asked was answered clearly. I plan to hire them in the future for some nice new Marvin windows. read more

The salesman was excellent. They stated their goal is OUTSTANDING customer service. That is a lie. They said it would take 1 day to do the roof. It took 5 days (excluding Sunday) and that was after I called them every morning and taking off work. They kept promising me that they would come out to finish the project. The salesman stated they could do the roof of the gazebo. They couldn't. Also on the 5th day, they completed the job but left remaining boxes and material on the lawn. After paying close to $30,000, this is unacceptable. read more

Disappointing experience. I have a garden on the side of our house so they promised to use a shoot to go down the front of the house to keep the debris off the garden. They did not do that. Four layers of roofing were thrown onto my garden, without running it by me first. There were also a couple of follow-up issues that were not met with satisfaction. They are expensive so I expected better. Buyer beware. read more

Not satisfied at all. Horrible customer service. Leave customer hanging for weeks without return calls. Simple repair job overinflated and they are out to get your cash. Found a reliable company whose quote was half the price of Rogers and was promptly addressed by new company whereas Rogers failed to address a simple request. Do not trust them and trust me they'll leave you hanging for weeks on end after you find a problem with something that needs repair. Their contracts are highly inflated compared to local competition. They will definitely try to take advantage of your wallet!!!! read more

Trying to find a roofing company that would repair one canopy was exhausting. It either wasn't a big enough job for some roofing companies (in Chicago specifically) or companies didn't do this kind of work (only awning). After more than a month and contacting at least 30 companies, I'd grown exhausted but knew this repair was an absolute necessity. It didn't occur to me to try a nearby state, but I saw Rogers Roofing and figured "What the heck? All they can do is say no." Ed Rogers was really nice when he came out to see the place, explained the process of getting it done, and I was all set to see it come to fruition. There were a couple of complications (one canceled date without letting me know until I called the night before -and- not informing me that the canopy color would be white instead of beige). But the guys who came out worked SO quickly, SO quietly, cleaned up as much as possible and were friendly. They were done so fast (five hours for an entirely new canopy) that I just happened to catch them outside. Even though they had to wait almost an hour for a part, they still got it done, and it looks great. I don't know who is who, but one of them looked to be either Puerto Rican or Black, maybe late 30s, tatts. And that guy gave me a play-by-play of what all that needed to be done. The other two (white guys, long hair, maybe early 30s) were quieter but friendly nonetheless. I would recommend their work to anyone who needs it. I was really concerned about rotted wood underneath. Luckily we did not have that. The first guy patiently explained all the repairs that were needed and completed. I respected that quite a bit. (I recently ran into a male contractor who told me, "Don't worry about it. Let the pros handle it" and didn't want to answer one question), which is why I'm giving them a five-star review. The couple cons I had would've normally been four stars, but the owner even offered to fix the color if we chose to. (I asked a neighbor who couldn't tell the difference. But when you've been staring at a canopy trying to get it fixed for two months, EVERYTHING is a big deal.) Between the VP's final response and the workers who came out, I'm giving them five stars anyway. As far as I'm concerned, as long as it works as nicely as it looks, I'm comfortable with the job. read more

Jordan Polito came to our home to give a estimate on our roof, where we have been having ice damming issues. We have had 8 other companies come out and each and everyone one of them gave different reasons. NONE OF them explained why we were having the problems, they just wanted to charge us for fixing the roof, which wouldn't of fixed the ice damming issues. So I want to say THANK YOU Jordan for being so honest. read more

I can't say enough about the outstanding service and quality of work from Rogers Roofing. We had an emergency roof leak on a commercial building and they moved mountains to get out and replace the roof within 48 hours of my call! They are truly the BEST! read more

Very unprofessional. Came for an estimate on gutters and fascia. Instead, walked all over the roof, measured, and told me I need a new roof (it is 2 years old) and that's why I have water dripping off my gutters! Scammers, out for money, clearly think that women are morons. Do not use them! read more

I needed work done on my mother's roof! They gave her an estimate, she paid them, signed the contract. They didn't even start on it till 3 months later. Which was supposed to be started 2 weeks after contract was signed. They told her it may cost $300-$400 more but instead they charged her another $1,200 after she paid them what they asked for and signed contract. I was furious. My mother is 60 years old, on disability, and they took advantage of her. She paid them $1,200 more than what was stated in the contract! Now the work they did was half ass and from the inside of her home there is exposed wood with nails sticking out, and on the outside there are shingles cracked and her roof still leaks! She spent a total of $5,200 and still needs all the work done!! I'm so frustrated and furious with these assholes! They really screwed her and now with all the snow we have her roof is worse now than it was before! It was only leaking in 1 spot now it's leaking from 4 different places on her roof and that's the part they worked on! These people are lucky I wasn't in town when they finished! I can't believe they screwed an elderly disabled woman. PLEASE DO YOUR RESEARCH BEFORE HIRING THEM! THEY HAVE 2 1/2 STAR RATING AND HAVE SCREWED MANY PEOPLE! SAVE YOURSELF THE HEARTACHE AND FRUSTRATION AND PLEASE PLEASE PLEASE HIRE A DIFFERENT COMPANY!! IF I COULD GIVE 0 STARS I WOULD HAVE. read more

Actual workers were great. But sales staff, management and support staff are terrible. Lied about completion dates. I gad to call for updates. Just terrible. Find someone else to do your roofing or siding. read more

I would stay away from Rogers Roofing . I had them put a roof on my house in 2008. I have a leak now and called them to come out . I'm not sure if it would be covered under warranty or not but I need the roof repaired either way. They came out a week later and stated it was too windy to go up on my roof (it was windy out). I was told they would reschedule to a different day. Two weeks went by with no call back. I had to call them and was told I would have to talk to one of the owners about my roof. I'm thinking it is under warranty and they don't want to stand behind their work. Stay far away from this company. read more

Great service, great staff, great products, great salesman Scott and fantatic office mamager, Terry. The prices were great and best of all was the 50yrs non prorated,transferable warranty.They gave me a sample of the underlayment which was not the typical 15 or 30lb paper, which I could easily tear. The Certainteed underlayment was too durable to tear.My roof looks great read more

Terrible experience. Had aluminum garage trim replaced and installer used the wrong color. Also had some siding installed and it has a bow in it. Installer never told me of any problems other than he couldn't re-install my garage door draft guards because the "new nails might go in the old nail holes." He suggested that I could do without or I could go to a home improvement store, buy new ones and install them myself. He claimed it was very easy. When the prod. mgr and sales rep came out to investigate the prod. mgr admitted that the trim was wrong and he offered to replace it. He said "it was an easy mistake to make. The installer guessed wrong." I offered to leave as is if they would install matching draft guards so I wouldn't have to try and do it myself. The prod. mgr. then called the installer to find out why the siding was bowed. He was told that the installer tried to fix it but couldn't and also that I was outside at various times and that I never said anything about the problem. I didn't realize that I was responsible for overseeing the work. The sales rep said that the siding installation "was acceptable" so I'm stuck with it. I guess I have been spoiled by companies that would point out problems and give you options as to what can be done. So, if you don't care what color trim they install, don't mind bowed siding and are willing to do some of the work yourself while paying the same or higher price than elsewhere this is the company for you. A good slogan for them would be "We do acceptable work." I'll be needing a new roof in the next few years and it won't be installed by them. read more

Worst customer service. They arrived at my house 2 days in a row, and I had no idea they were coming. No clue I was even getting a new roof (I rent). They came at 7:30 each morning and there were so many of them it sounded like there was a dance troupe having rehearsal up there. I work nights. So I haven't slept. They are up there as we speak, screaming, yelling, and laughing. Very inconsiderate. They are also shaking my house so bad that multiple things have fallen off the walls and broken. They also left a huge mess in my yard, and didn't clean up a thing. read more

My husband called Rogers Roofing to set up an estimate for repair on our flat roof. Rogers Roofing was able to come up quickly and assess the repairs. The gentleman who came for the estimate let us know he would get us a formal estimate in the next few days. Over a week later, my husband called Rogers to get the estimate since we still haven't received it and was told they would contact the gentleman who came out to our home and get back to us in 24 hours. We still never heard back from Rogers Roofing on an estimate 2 days later. Disappointed that Rogers couldn't deliver a formal quote in a timely, professional manner and it was a waste of time to arrange our schedules to be home in the middle of the day for someone to come look at our roof. read more

I guess it depends on who u get. But my inspection was 2 weeks ago anf no word from guy who checked my roof. He seemed unsure when i talked to him on phone. I don't know what's going on. I need a new roof, i don't know what the hold up is? Very unprofessional business. I'll take my money somewhere else. Feeling dissapointed read more

Roofing went well. Had a leaky gutter after installation had to have them come back twice to repair the mistake done by a trainee. Discovered another problem called twice said they would take care of it and no one has come out. Called a third time and said they would get back in a few days, never happened. So far customer service has been bad. Feel like I'm getting blown off. I chose them because they offered a warranty and paid more in the process, boy was I wrong. Had another project but will take my business elsewhere. Will update if they choose to send someone out and fix the problem. As of 10/22/19 no one has called or has come out. read more

Fantastic experience with Rogers Roofing. They got out there when we needed them to and did a fantastic job. We had them replace some rotting plywood in the roof and install all new shingles and gutters. It looks great! They also supplied a professional bid and warrantee. In fact we were so satisfied with the service, we called them up a week later and contracted them to do the siding as well. read more

I was extremely impressed with the professionalism that Rogers Roofing showed. From start to finish I was treated with respect and care that all my concerns were addressed. The installers arrived on time and did an excellent job. All debris was picked up and the work was done exactly to my specifications. The new roof blends in exactly with the rest of the roof. Thank you Rogers Roofing! Anyone looking for any sort of roof repair or replacement will not find a better provider than Rogers Roofing! read more

Rogers roofing I hired Rogers roofing in September 2016'. The first rain came a few weeks after that. That's when my bedroom roof started leaking over our bed. I called Rogers corporate office, and told the secretary about the leak. I waited several weeks and no return call. So I contacted the sales reps cell phone. He instructed me to expect a call from an employee name Eric. Eric made plans several times to come to the jobsite. Eric did not show up every time he made plans. I, like most women work. I had to cancel clients and lose money and Eric never showed. When I re-contacted him, he never apologized for blowing me off. He also told me that he would call me back the following week. That never happened. Eric forgot all about me and never contacted me back again. So, I contacted the sales rep yet again. He told me he would come out himself and take care of the problem. During this period, while patiently waiting for the rep to make plans to come out I , became ill. I had pneumonia in February. I also relapsed and got pneumonia in March again. I contacted my sales rep yet again, and he said they're still coming out there to take care of it. In April I had a heart attack. I contacted Rogers yet again and begged for someone, anyone , to please come and stop it from raining in my bed. Due to pneumonia two times, and a heart attack, I really need to lay down in my bed. I NEED to purchase a hospital bed due to my failing health. I cannot proceed with that until Rogers fixes the leak that was not fixed back in September 2016' yet. The last time I spoke to the rep. in late April he told me he was busy until the week of May 14 and then he would be able to come and look. At this junction, I was still trying to be understanding and told him since he's so busy, and he has no time to come take a look I would patiently wait until the end of May. But , this has taken a long time and I really really really really need this repaired, it should have been done properly in September 2016'. If this was done properly it would not have leaked a few weeks later. And is still leaking eight months later. Nobody has come to my home yet to look at this or repair it. It is now June and there has been no communication from Rogers roofing whatsoever. And I have lost my understanding, and patience. I did tell them of my medical issues. It seems to me that this company has no sympathy, empathy or compassion. I have been through three major medical issues in three months which all require ample bed rest. After my heart attack they told me to stay calm. It is hard to stay calm when you're laying in your bed and it's raining on the other side of your bed. I had this leak repaired 8 months ago. I paid for this in full, with cash, within a week of them being here. And it never stopped leaking yet. I have been a home owner for 36 years. I have chosen many contractors. This is the only negative experience I have ever had. I feel terrible about this. I personally choose Rogers because I liked my sales rep. this has turned into something no home owner should go through. I feel as if I do not matter. And that they may never come to fix what they were contracted to do 8 months ago. I now feel, Rogers roofing is a company with : no ethics or integrity. When I hired them, it "appeared" they had values, and pride in their work. This experience has left me feeling like Rogers Roofing is a company with no follow through, and no heart. It's so sad. I really thought they were going to be good. And I am soooooooo sick of contacting them and getting no resolution. No homeowner should pay 1/3 down in august of 2016'. Then have the work done improperly in September of 2016', pay in full a week later, just to have your roof leaking in your bedroom on the 1st rain in October 2016'.. My roof was never sealed properly. It has been raining on my bed through my 2 bouts with pneumonia, and a heart attack, and a stint put in me. Simply ridiculous. And bad customer service. read more

Scott was at my home October 28th. Needed estimate on bow window repair and a price on new window. He seemed so nice and honest. Scott said had to take a picture of the window to show his boss so they can see how much flashing I needed. Because it was later in the afternoon I told him no hurry. You see I'm a nice person, I didn't want him to feel rushed to have to show picture to his boss that day. 4 days later I called Scott at the phone number he told me it would be better to reach him at. He said he would have something for me by the end of the day. Nothing. On November 7th I called the office spoke to a lady who answered the phone. Told her the situation. She said they were very busy and she would see if Scott was in. Scott came to the phone, said he could drop off estimate at 3:00. Explained I would not be home but he could leave it in mailbox. Then nice person that I am said tomorrow would be fine too. Just leave in mailbox. Nothing. Let me ask you something, what gives you the right to lie to a potential customer. What gives you the right not to show a potential customer any decency by giving them a call and saying you cant make it. We're you brought up with no manners? Raised in barn? You lie and for no reason. If you didn't want the job you just had to say just that. Signed No longer nice. read more

Great experience -- they came when they said they would, installed a new skylight and fixed my roof within a couple hours, and left my house clean. Couldn't ask for more! read more

Nice work on the garage replacing the fascia, soffit and gutters. Clean up was great and the job was completed quickly once it got started. I would recommend them to others. read more

I'm with a condo association in Oak Lawn. Rogers Roofing in Hammond did some roof repair work for us. Ed came out to inspect the roof. He didn't limit the inspection to just the area of the roof leak. He inspected the whole roof and found some additional minor maintenance issues that needed to be addressed. He came back 2 days later with an excellent proposal presentation that he offered to the entire Board, and well as any interested owners. He came with many pictures and was very thorough explaining what needed to be done. This was far more than the other 2 companies we called had done for us. And in the end, Rogers presented us with the best bid. When the work was scheduled the crew showed up right on time. They seemed very efficient and professional. No one would have known we had a partial roof replacement based on the spotless clean-up when they finished. I found everyone I dealt with to be friendly and professional, and always right on time, as promised/scheduled. And best of all--no more leaks! Thanks, Rogers Roofing in Hammond. read more

My wife handled interviewing roofers to do a simple repair of our roof. My roof was done by Rogers Roofing the last week of September 2016. This should have been a simple repair, cut and dry. Within 2 weeks my roof was leaking again. My wife called the office....there was no return call. A few weeks later she contacted our sales rep. via his cell phone. He told her to contact an employee named Erick. Erick promised coming to take a look several times. Each time he did not show up. And at one point he claimed he would call her the following week. That never happened either. So she called back her sales rep. again. It is now late May 2017. Nobody has been at my house to fix the leak still ! It has been raining in our bedroom from October 2016 - May 2017. And this is after they fixed our roof and we paid. We paid in full, on time, in cash, and it was never properly repaired. Or it would not still be leaking in our bedroom 8 months later. For 8 months now we have asked them to do what they promised. They have given us plenty of promises....but have not followed up with repairing what was contracted. The sales rep. said, "he was unable to come out until after May 14th. We are now coming up on June 2017....and I have not heard, nor seen from Rogers Roofing. This does not make me feel like a valued customer at all. I am getting sick of asking them to fix, what I already paid for 8 months ago. It seems my wife's constant requests are not getting us anywhere with fixing this problem. There should never be a situation where you pay a contractor to do a job, it is not done properly, and all they do is give you lip service, without fixing things with the client. This has become a very unhappy experience by choosing Rogers Roofing. My wife has had 3 serious medical problems since February. She had pneumonia 2 times, and in April she had a heart attack. Her Cardiologist told her she needs to purchase a hospital bed to keep her heart elevated when she is confined to bed rest. We can not purchase a new bed due to the fact it is STILL raining on our old bed. We paid to have it repaired, but Rogers has not come back. My wife's health and rest is not being met, due to their poor service, and unfulfilled promises. Remember us when you are looking at Rogers to be your roofer. if you have any questions feel free to contact me. I do have proof! read more