THE ROGERS PROBLEM 1) The root of the Rogers problem is the fact that they are a semi-monopoly (in fact this is generally a Canada problem...where our government fosters and protect monopolies such as the big 6-banks, big telecoms like rogers and bell). Rogers behaves the way they behave because our government and CRTC allow them....we should really have beef with government and crtc. 2) Rogers behave in extortionary manner, overcharging for services....thats how Ted Rogers became so rich before he died (funny he died and left it all). 3) Rogers secretly (at least in my case) add features to your telephone line and takes money out of your account for them without your knowledge, approval or consent. They will however note them on your invoice knowing the statistics that many people do not have time to check their invoices every month (especially pre-authorized customers). I discovered these crooks were over charging me for several years recently just accidently via conversation with one of their telephone reps. The rep of course (a roboton programmed to say what rogers training taught them to say) began arguing with me. I asked to escalate the call to a supervisor and the rude roboton tossed me into a queue where no one answered and the call simply cut-off....this he did deliberately to be rude. This sort of behavior is not routed out by rogers because punishing such conduct is not the prime concern of a monopolist who knows the customers have limited choice....they focus the dollars instead on flashy advertising and systems to blockade customer choice. Only after I put forward a clear argument that NEGATIVE BILLING is illegal and that if I take them to court they would lose....only then did they agree to a partial refund of the UNAUTHORIZED CHARGES. Them taking money from my account is no different than me taking money from another persons account without the person knowing.....in short Rogers practices STEALING as part of its revenue generation strategy. 4) Rogers attempts to trap clients and prevent them from switching to other companies by PREVENTING clients from downloading their email folders and their contents (fortunately I found a way around this sick monopolistic UNWRITTEN policy). I am presently in the process of removing all my emails from the rogers server into outlook. I will be setting up my own domain, so I will no longer be held for ransom by these monopolistic crooks. Once I finish removing my emails from their system, I will cancell the service. I will be cancelling all services with them....not just internet. 5) Rogers charges me OVERAGE charges for internet when I do absolutely no video downloading, no youtube, no netflix, etc. I browse and use my computer for work. Yet these crooks claim their softwared tells them I go over. ADVICE 1) Do not feel trapped by these crooks. It is not their word against yours...they need to be able to prove contractually that you authorize them to do whatever they do. The burden of proof is on them not you. Sue them for any unauthorized charges....they will lose if they don't have a written or recorded verbal contract to prove their claims. 2) when you call in an they say they are recording you...you only need to say you do NOT consent to being recorded if you do not wish to be. I generally have no problem with being recorded because I know those recordings can be forced into evidence to BACKFIRE on the crooks. 3) if you have dispute about recording of information by their telephone reps,...write the Privacy Officer...they can review the phone calls and make a ruling. This will save you the cost of taking rogers to court, yet give you the results you deserve. 4) BEST ADVICE: setup your email in outlook so you will not be held hostage by any ISP. cancel your rogers service and switch to another company (I intend to try TekSavvy). If you have any problems with any ISP you can cancel because your email is saved in outlook not on their servers. Also DO NOT use an @rogers.com email address so you have the flexibility of cancelling whenever you want. Setup you own domain and use @yourdomain.com instead. 5.) TELEPHONE ADVICE: do not use ANY of the telephone service providers...all charge too much. Instead use MAGICJACK. For only about $30 PER YEAR you have unlimted calling across north america. I setup my magic jack with a cordless system so I get phone service throughout my entire house. THE BEST WAY TO FIGHT BACK: cancel your services and drive them towards bankruptcy or at least REDUCED profits....this is the only language money hungry crooks like rogers understand. read more

*(4/4/2018)*- I live in bradford in canada, I have a small business with business internet for over 4 years now since I got the internet its been running really bad always getting low download and upload speeds times I had no internet even, now after having rogers tech come to our building pretty much every month they would add or remove something to boost the signal or remove it to make it weak, now we had one time where the internet wire from the building to the box outside was in the trees just for now and for over a year it ended up damaging the roof of building that had the wire wrap around, the internet was better after over a year of calling rogers they finally hooked up the wire in the ground BUT they told me they were going to replace that wire well they didn't so problem number one right there..... Now we been also having problems with the rogers boxes as they restart and update about 8 times each day for no reason. Sometimes the box will not even activate and I would have to wait the next day to speak to support about it this has been a problem for years and nothing is being done about it. We have lost clients on our servers due to the internet problems alone. *(6/10/2018)*- for the pass two days my cell phone Samsung and co-workers iphone both having problems getting data and problems getting text messages, on top of that also our internet both lines, Business Internet & Home Internet are giving us a 2MBps upload speed, now for home this would mean you can not do much online gaming, for our business clients are unhappy with the speed on our servers due to rogers internet again. I talked to rogers on rogers home page over chat one the person had to transfer me to tech support so I had to wait then connected me to tech support well this lady was asking me how was my modem connected what devices is connected to it, is the power for the modem connected to the wall or power bar things like that, I just asked if there was a problem with them because of my upload speed but got no where......... Started a new chat with rogers on the home page in the meantime I messaged rogers over facebook the person had problem trying to find my account to needed my account number and so on. after trying to find my account number because my name, address, phone number all that did not help bringing up my account he told me that New York is having problems with one of the lines that is effecting them. Now the 2nd chat on rogers home page connected me to tech support again this time new person asked what is going on and this person just told me right away they are having problems in New York they are trying to get the problem fixed right away.... Alright well that is great to get that right away but way did the first lady asking me stupid questions and not just went right away telling me that they got problems in new York seems like she didn't know what she was doing then why is she working there.... Im not sure what to say about rogers as this been years of problems with the speed and like I said before we have lost clients due to it and the worst part is when rogers tells me in 3-6 days they will send tech support when I am trying to run a business *(6/11/2018)*- My car broke down and i was stick on the side of the road, well thank god for having my cell phone well not really tried to use it to call someone can i get No Network, no data i have restarted the phone nothing i had to walk and look for someone with a cell phone to call for help. What is the point of owning a cell phone, when i got home still could not call no one at all done a restart and even factory reset my phone now my phone sometimes works sometimes doesn't i really had enough of this bad service. *(6/12/2018)*- We are still having very low upload speeds on both home and business internet and its been two days since the last time i talked to rogers about it, they said two days ago it was something in new york yet the problem is still here. if i keep losing clients from my server then i will have to be force to stop paying my internet bill and go with someone else *(6/29/2018)* I went to rogers few days ago about the S9 being $0, i asked the person does that mean i can get that phone for $0 without changing my plan, the person said YES, today i spend 30 mins waiting in line then when it was my turn i asked about it and i have to pay $199 for the phone or change my plan so i can get the phone for $0 i am so tired of the lies, i do not know what is the truth anymore, i am now looking into BELL, I been told that i didn't have to change nothing and i can get the phone now its a different story worse service read more

Very Disgusted Rogers Customer A Rogers technician Swore and Spat at me, I gave it one star because there nothing lower. One star is too good for Rogers. Let me start off by saying that I DO NOT write reviews usually, If I ever had a bad experience with a company, I usually learn to live with it and then I eventually get over it. But I was so disturbed by this experience with Rogers technician that I felt obligated to take the time to sign up and share my experience. Today (March 24, 2014), a Rogers technician came to my house to fix an issue which another rogers technician created for me on Friday March 21, 2014. Let's back track. A rogers technician came on Friday because my internet and home phone weren't working. I have two internet accounts, he fixed my internet and my home phone but for some reason disconnected my other internet cable from the box which was working fine before. I don't know what he was thinking, by the time I realized it was too late, he drove away. Meanwhile I am paying for both accounts. I contacted rogers back and they gave me the next date which was today March 24 (three days later). The technician came today who was extremely rude and arrogant to say the least. He told me that all my services are working fine, I tried explaining to him what the issue was, but he was too arrogant to listen. So while he is working on the line, I phoned Rogers hoping that they can explain to technician what the problem was. Of course I am on hold for approximately 12 minutes and the technician leaves by then. I asked the technician for his name, he refuses to show me his ID (wasn't wearing it around his neck) or give me his name or ID number. So I decide to take picture of his license plates as well as his truck and I once again asked to see his ID and asked for his name and he continues to walk away and then he turns around and tells me to go "F*** my mother". Then the technician goes on to spit at me. Despite the fact that he couldn't speak or understand English, but I can tell you one thing that he knew how to say the F word line very clearly. As far as I know some guy who represents Rogers came on my property and attempted to assault me by spitting on me. This is not happening in some third world country in the world, this happened in Toronto, Canada by one of the biggest telecommunications company in Canada. This shows what kind of people that Rogers is hiring and what their hiring and training practices are. Rogers is not teaching their employees or cares if their employees/technicians speak English, as far as I am concerned they are teaching their employees arrogance. I phoned rogers and asked to speak to the manager and the manager assures me that this is not what Rogers is about. Maybe she needs to come visit this site or many other sites which are starving to get a good review/compliments about Rogers. Better yet maybe she needs to tell her superior fat cats to come visit this site. Oh I forgot they don't care because they have locked customers in three year contracts and they know people will think twice before leaving due to hefty cancellation fees. But one thing is for certain, I will be cancelling all my services at two different houses in 9 months when my contract expires. I have been rogers customer for many years and I must say this is by far the worse experience I have ever had with any company. I can remember all other bad experiences that I have had with Rogers, but like I said I am not kind of a person that takes the time to write a review. I am DISGUSTED that rogers have people working for them who are no less than goons. I WILL NOT BE A ROGERS CUSTOMER FOR LONG AND I WILL DEFINATELY BE SHAIRNG MY THIS EXPERIENCE WITH OTHERS TO SHOW WHAT ROGERS REPRESENT. It makes me sick to my stomach that a company like Rogers is treating loyal customers like piece of trash. Rogers president and customer service reps needs to realize that it is these people that have made Rogers one of the biggest telecommunication goons in Canada. read more

I used Rogers as my cell phone provider from 2010-2012. I had just moved into a new city and needed some sort of internet coverage that was more readily mobile due to my line of work. At the time rogers had this portable internet that was going for $59.99 per month. They stated you could plug it in anywhere and and get mobile broadband internet. It sounds great to me as my line of work takes me all across canada so it would be convenient. At first there was no problem at all. It worked perfectly fine in Vancouver, Regina, Saskatoon, Brandon, Winnipeg, Thunder Bay, etc. However whenever I stayed in a smaller town I would all the sudden find that it couldn't connect. While these may have been smaller towns such as Sicamous, Canmore, Medicine Hat and Moose Jaw the areas were still all directly beside the trans canada highway and it clearly showed on their coverage map that there was 3G coverage in the advertised areas where as in reality there wasn't. I spent hours on the phone with rogers tech support really trying to get it figure out. Finally we speak to the people that tell us how it really works. He basically told me the geographic map they show may not be 100% accurate. I'm like well why the heck didn't they tell that to you prior to us dishing out money and signing a contract. Seems they basically want to upsell us on how good the product is and provide us with information that at times may be misleading. I thought no problem I'll just cancel and get one of those Bell sticks and call it a day. This is where I find out that not only can I cancel that i'd need to pay for the cancelled months at a rate of $20 each. I think to myself how can they possibly require us as consumers to pay any sort of cancellation fee when they are actually using misleading information to get us into signing contracts with them. I am glad the CRTC changed the laws on how the contracts are worked right now as it will stop similar acts from occurring in the future. However, I think it show a companies true resolve when; A) they aren't willing to own up to the mistake in the first place. and B) even when they are in the wrong they attempt to profit on it rather than doing the right thing. My cell phone experience was equally mixed with coverage be dodgy at times. Seemed I was always getting billed for overages despite the fact the information my phone was displaying was physically different from what the bill was displaying. I ended up cancelling when we got a bill exceeding $500 for a month cycle when our combined plan was $129. They will literally try to nickle and dime you with service fees and of course they aren't about to notify you all the time when you are being charged. I know they do charge you when you fly to international destinations but for whatever reason they won't when you are in Canada. read more

ROGERS Communications is an organized, police-state fraud. I signed up and purchased their Rocket Hub (a home-based phone and Internet hub/package). From the beginning the speed was abysmal, forcing many, many calls to their tech support to reboot the connection...with no change. They even sent out another Rocket Hub, again with no difference. Then (unbeknownst to me), a pig from the Calgary Police - "Det." Derik "DickLee" Dunbar - was conspiring with ROGERS to get them to shut my service off on the day of a court teleconference. Illegal? Conspiracy? Fraud? Criminal? All of the above and more. ROGERS even had the wrong info in their system, as they claimed I had a "handset". I asked one rep what that was. He said a cellphone. I laughed at him. And again. He didn't like it, but I told him that they don't have their act together because I NEVER BOUGHT A CELL PHONE!! In any case, not only did ROGERS illegally cut off my service without notice/warning on the morning of the court teleconference, they then falsely charged me for their crimes!! They claimed I was the one to breach the contract, when it is the other way round and I must be paid for the damages they have caused to me and mine. In short: CURSE & BOYCOTT ROGERS!! And let everyone else know. Choose Fido or a similar, smaller company that is not in on the criminal conspiracies, scams and fraud. (I would have mentioned Koodo, but they are now requiring credit checks...and with ROGERS attack on us, our credit report is very bad. Fido does not require credit checks, I just read.) Stop watching the TV and you'll not only be better off financially, but spiritually. :) read more

This company is disgusting!!! I was on the phone for over an hour with many transfers as I had a complaint. I wanted a call back. Enclosed is the email I got. This same incident happened 6 months before. I email back 6 times called and left 10 messages and got no response. If this happened to you post your reviews. I am going to complain to the Better Business Bureau. If you have any suggestions I would love to hear. I would love to see this company get hefty fines and take legal action against them! They so no respect!! The response from them below*** My name is Nina Demirdjian I am the advisor who is in receipt of your request to escalate your concern for further review by Rogers' Office of the President. I am disappointed to hear that you have an unresolved concern that would require you to contact our office and would like to reassure you that I will do everything possible to find a satisfactory outcome. Please also indicate your preferred method of communication and the time that is most convenient for us to connect and discuss the details of your concerns. Thank you for giving us the opportunity to work with you on resolving this matter. Regards, Nina Demirdjian Attachée, Bureau du Président Advisor, Office of the President Rogers Communications 6315 Chemin Cote-de-Liesse St-Laurent, QC H4T 1E5 nina.demirdjian@rci.rogers.com b 1-844-379-4290 ext :7093 read more

If you really want Rogers... If you really want Rogers, you won't get it until the 4th call; If you really want Rogers, you won't even get it after the 7th call; If you really want Rogers, you will have to fight with the sales representative to honor their offers of the previous calls you have taken, If you really want Rogers, you'll have to call them over and over again like you do, a crazy girlfriend/boyfriend If you really want Rogers, they will push you to listen to their long annoying instrumental music for hours, If you really want Rogers, you will be on the phone for hours and still not get Rogers, because the REAL TRUTH IS .... ROGERS, THE COMPANY DOESN'T GIVE A DAMN ABOUT CUSTOMER SERVICE. IN FACT MOST CUSTOMERS' ARE HAPPY THEY MADE IT TO THE OTHER SIDE ALIVE, AFTER WASTING HOURS AND DAYS AND WEEKS AND MONTHS TO GET AN INTERNET SERVICE THAT COULD HAVE TAKEN LESS THAN 30 MINUTES. SO THE DON'T GET ROGERS. read more

If I could give less than one star I would. Rogers as a whole has the WORST customer service I have ever experienced in my life. I cannot wait to cancel my accounts with them. The way they treat longtime customers is absolutely abhorrent. Spending 4 hours on the phone to deal with a mistake THEY made and tried to blame and BILL us for is absolutely ridiculous and borderline criminal. It's insane that there is no method of recourse for clients when they pull stunts like this. I'd love to know how much profit this company makes off the backs of unsuspecting clients who do not review their bills with a fine tooth comb. They lie, they steal from clients because they do not honour account changes made even though there are records of these phone calls. When they make a mistake it is up to the client to contact them to right the wrong and even then Rogers will call you a liar and refuse to fix the issue. read more

At first, searched for "Robbers" accidentally... Whoops... Was with Rogers for close to 10 years, so I can tell you this is a company that truly doesn't care at all about loyalty. In my opinion, I think they believe that once your locked in, you have no way of getting out, but I'm now with Bell and let me just say that life is great. Unlimited internet, double the amount of HD boxes, and a home phone for close to $50 cheaper a month. All I can say is that if Rogers tells you that your promotion/offer is no longer available, join the club. This is a company that goes back on their word, and I feel for those who haven't seen the light. Word of advice: If you're planning on cancelling your phone plan, make sure to give them 30-days notice. Contracts with Rogers don't have a true end date, which is strange because I don't remember signing mine in blood :| read more

Even I don't think rogers will engage to improve their in-store service, I just want to write something about my worst experiences in rogers fairview mall store. I went there for changing my plan to a cheaper one, but I was told by the staff in rogers fairview mall store that they can not change my plan to a cheaper one but a more expensive one. Then, the staff asked me to call rogers customer service to change my plan to a cheaper one and I was waiting on the line for almost 40 mins to reach rogers customer service. I changed my plan via rogers customer service and asked them why rogers store can not do that for me. What surprised me is the staff in rogers customer service told me that staffs in store just do not want to do that for me because I changed to a cheaper one and no commission they can get from the deal. Worst customer experience ever. read more

ROGERS CUSTOMER SERVICE HORRIBLE!!! If I hadn't been tricked into a two year plan which charges me a ton of $ if I want to change services (something feels VERY ILLEGAL ABOUT THIS no? - if anyone out there is thinking of a class-action suit to recoup unfair penalty charges from ROGERS let me know - I think many of us would HELP!!!) I was called a racist by one phone service Rep at Rogers in a totally bizarre phone call with them recently BELL is MUCH BETTER - I should NEVER have gotten ROGERS after using my friends BELL service its AMAZINGLY HUGELY INCREDIBLY MUCH MUCH BETTER and more COST EFFECTIVE than ROGERS!! Arghhhh - I really wish we could legally TAKE ROGERS TO TASK for the over charging, the rudeness, and the genarally weak service they provide Arghh! John L'Ecuyer read more

So i bought a Samsung S20 cell phone total cost was $2,000 on what rogers sees. So after owning it for about 5 months i had it in a outterbox case and the back glass broke. Now the person at the rogers store said if i get the Premium Device Protection and Pay $13 each month my first repair will be free. So i grabbed it, now i am finding out that i still have to pay $175 to get the back glass fixed even tho i am paying $13 per month, seems like that Premium Device Protection is nothing but extra money for rogers to grab from people. Local people are replacing the glass for the same price so you tell me. Just another reason why rogers is losing people they like to rip people off and they keep doing it and no one is stopping them read more

Avoid this company like the plague!!! The internet service for us in Whitby is horrible. I hope that they read this and fix it. As far as im concerned they are throttling the service, off hours its fast, primetime it slows right down. They charge you for "Highspeed" but its low speed. You phone to complain and you have to go through this gantlet of agents who barely speak english. The Canadian government CRTC allows this company to run and push out the competition so you have no one else to go to.... We have complained many times, without results. I buy a new house in a new subdivision, Rogers has bought out the competition!!! Mark me unhappy customer read more

PLEASE, PLEASE let other wireless and cable companies into the Toronto market. Rogers is the most dispicable company on the planet, we as a City must stand up and boycott this company. They intice you into a long term (3 year) contract with a free phone, I fell hook line and sinker, then they drain you for every last dime, while providing the lowest denomintor of service. Why doesn't the CRTC stick up for us? It is obvious that Rogers and Bell control the market and therefore profit strickly due to their monopoly while over charging and treating their customers like second hand citizens. ENOUGH IS ENOUGH read more

Rogers is a scam. Ruined my gaming tournament experiences and wasted several of my time and money. I am so pissed about this. I would had won the whole tournament if it ain't for this bad Rogers service. Rogers should shut down. It's so bad that it's ludicrous. What's with the 1 bar connections when I'm paying so much money for the service? Won't be having them no more and I suggest everyone whom has Rogers to not buy into their business scam. Rogers also has several spam calls which is so annoying. You want money but don't provide good service? Get lost, scammers. read more

Just wanted to thank all those who've already written about Rogers! Had I only read them before I had all the conversations I did with their customer "service" (particularly liked "Concierge" Service) all with the same result - they wouldn't confirm the offer they'd made in writing! How much time would I have saved! Well, at least I won't be wasting time writing a scathing letter to their President - obviously a lost cause. I will stay away from them and remember the saying I heard recently: Rogers is pure evil; Bell are just stupid! read more

We've had 5 technicians (1 senior) show up in the last week to attempt to correct an ongoing issue with our cable service and still no resolution. Tired of insincere apologies, lack on interest by their customer retention department. Being a large company with a virtual monopoly means they don't need to care about customers because all these large service providers collude to provide low service at outrageous prices... where is the value?? The CRTC which is supposed to protect Canadians from this organized scam is useless too. read more

WORST PHONE COMPANY EVERY, first they blocked me on facebook for voicing a complaint after they continually scammed their way through business. If you enjoy shitty service and want to be scammed go with Rogers if not TELUS is a much much better company and from experience its reasonably priced compared to Rogers. If you have a complaint don't call them though address the CRTC http://www.crtc.gc.ca/eng/contact.htm they listen attentively read more

I seem to recall they had a massive bloodletting a few years ago in all aspects of their business. It has gone all downhill since then. I gave up my cell phone and cable. What they did to their sports programming is disgusting. I am a big Sens fan and now I can barely watch the games or anything else on sportsnet for that matter. Not that TSN is great but sportsnet has made them look like ESPN. Is anybody really in charge at that place? read more