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Rogers Communications

2.4 (7 reviews)
Closed • 10:00 am - 6:00 pm

Services - Rogers Communications

Telecommunications

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6 years ago

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3 years ago

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6 years ago

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9 years ago

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Acanac

Acanac

(328 reviews)

Etobicoke

I have been a customer of Acanac for over 10 years, but these last few years have not been among…read morethe best... far from it. Don't expect to get 50 Mb/s if you've paid for it... I have never even reached 30 Mb/s with my latest contract. So, I upgraded to a 500 Mb/s fiber optic speed, with new equipment and everything necessary for good service. However, even this time, Acanac still cannot deliver what they promised in their contract... even if they really want to provide good service, they simply cannot. After a month of wasting a lot of time on phone calls with support, I still don't consistently get 150 Mb/s today... and yet, I continue to pay for the 500 Mb/s in this contract. It's regrettable. ---------------------------------------- Je suis client chez Acanac depuis plus de 10 ans, mais ces dernières années n'ont pas été parmi les meilleures... loin de là. Ne vous attendez pas à avoir 50 Mb/s si vous avez payé pour cela... je n'ai jamais eu ne serait-ce que 30 Mb/s avec mon dernier contrat. J'ai donc opté pour une vitesse de 500 Mb/s en fibre optique, avec du matériel neuf et tout ce qui est nécessaire pour un bon service. Mais même cette fois-ci, Acanac ne parvient toujours pas à fournir ce qu'elle a promis dans son contrat... même si elle veut vraiment offrir un bon service, elle n'y arrive tout simplement pas. Après un mois passé à perdre énormément de temps au téléphone avec le support, je n'obtiens toujours pas aujourd'hui une connexion de 150 Mb/s de manière cohérente... et pourtant, je continue de payer pour les 500 Mb/s de ce contrat. C'est lamentable -------------------------------------

I've been with Acanac for the past 10yrs and i was "happy" until ... last 2 years! Customer /…read moreloyalty Dept. are horrible, no escalation possibility by being transfer to supervisors/management, no email, only one phone nr.. customer service GODS. I already wrote a complain to Commission for Complaints for Telecom Services. Stay away from Acanac!

Device Dilemma  - Rogers 100 GB Can US - $50 BYOD

Device Dilemma

(1 review)

Etobicoke

*****I DO NOT RECOMMEND THESE PEOPLE/THIS BUSINESS.*****…read more STEALS MONEY FROM MY SPECIAL NEEDS DAUGHTER AND THREATENED TO CALL THE POLICE WHEN ASKED FOR A REFUND AFTER KNOWING VERY WELL WHAT WE NEEDED, AND PRETENDING IT WAS ABLE TO BE DONE, THEN SAYING IT COULD NOT BE DONE. I brought what turned out to be about a 10yr old laptop and clearly stated what my child's intentions were, what she wanted to use the laptop for. We weren't told of the laptops age, we were not told some programs may not run at all, but they accepted our business and took my child's money anyways, which they won't refund. My daughter has special needs, and this has really upset us all. It isn't like she is able to work a job, this money was a one time gift from her dad, for her birthday, and she used it to pay to get this laptop fixed up. And she is now stuck with a laptop she has no use for, instead of still having her birthday money, or having something to show for that money having been spent. From what they originally said would take 3-4 days took a total of 2 weeks with several trips back to the store, as there was problem after problem. I had a heavy feeling of them not wanting us there when we all showed up at the store so they could look at my child's face, and FINALLY awe were told the laptop is too old for the NUMBER ONE REASON SHE WANTED THIS LAPTOP, WHY DIDN'T THEY SAY SO THE FIRST TIME WE BROUGHT IT TO THEM SAYING THIS IS WHAT SHE WANTED THE LAPTOP FOR????? DISHONEST AF, DID THEY PAY PEOPLE FOR THE GOOD REVIEWS?????

From the owner: Device Dilemma Rogers, Fido, Chatr We are a full service…read moreelectronic device repair and accessory store that also offers telecommunication services for Rogers, Fido, and Chatr. Our team provides excellent customer service . Visit us today

Rogers Communications - telecommunications - Updated May 2026

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