A Warning About the Rogers Store at Quinte Mall, Belleville
I feel compelled to advise others to avoid the Rogers store in Quinte Mall, Belleville. My experience there was profoundly disappointing and stands in stark contrast to the service I've received at corporate Rogers locations.
I visited today (Black Friday) to renew my plan using a direct email offer from Rogers. Despite the corporate offer, the sales representative presented a different, more expensive plan. After agreeing to proceed, I was informed of a mandatory $80 activation fee. Can you believe that?. My request to have this fee waived as a loyal customer was denied.
To add insult to injury, after charging this fee, the staff declined to perform a standard data transfer service between my old and new device. This lack of basic customer care is unacceptable. This store's policies and customer service approach seem designed to discourage business. In contrast, my visit to the corporate Rogers store at Scarborough Town Centre was resolved in 10 minutes with no issues, last time.
I strongly recommend taking your business to a corporate Rogers store, where my previous experiences have been efficient and positive. You should seek out a corporate location for transparent pricing and professional service. read more