I bought a sectional couch and the foam in the seat cushion was all messed up. A technician came out, said someone would contact me within a week -- of course, no one ever did. When I called, I was told my file had been closed even though NOTHING was actually fixed. They promised to call me back again... another week went by, still nothing. I called yet again, and now they claim they "don't see anything" in their system. This company clearly doesn't care about its customers or the quality of its products. I've wasted weeks chasing them just to be ignored. The couch is junk, the service is a joke, and I'll never buy from them again. Save yourself the headache and spend your money somewhere else! read more

GO TO LEON'S GO TO LEON'S The Brick does not stand behind there products. We purchased a refrigerator with extended warranty from them and within 7 months it stopped working. Because it was not 1 year old it goes through the manufacturing warranty and they have no parts!! Over 3 weeks with out a refrigerator and timing on the parts. The Brick will not even try to help up get the repair quicker or exchange the refrigerator. Needles to say we had no choice but buy another refrigerator but from LEON's this time. read more

The brick in Belleville. im not impressed by their customer service at all. i was helped wonderfully the first day, i ordered three items; a couch, a matress and a coffee table with stools to be delivered on the 28th of June. I get a phone call the day after my order, stating the couch wasn't in stock any longer and i'd have to wait until the 4th. patiently and understandingly I agreed to wait. then I get a phone call. the couch was now postponed to the following day as they do not deliver on thursdays. once again, I kindly agreed for the 5th. now is the day. after the latest time of expected delivery (2pm) another phone call "confirming delivery for the 9th". not only did they keep messing up my delivery date as if I wasn't important enough to keep updated on when their product was actually available, they had me wait and put off to keep me on the sidelines because they didn't have the product they promised as well as completely disregarding the fact that the delivery date was set for today as if the last phone call had never taken place. explaining this in a rather harsh tone, how I felt customer service lacked tremendously, I got hung up on. collecting myself, I called back. over a dozen rings later as if they were trying to wait me out, I finally got through with silence on the other end of the line. politely asking if I could finish the conversation. I was offered what felt like empty excuses and apologies from a new employee who couldn't have sounded older than 18. being a student in Toronto and working in my hometown in Trenton, I felt my time too precious to keep waiting around all day for these untrained basic employees. walking in the building to collect my refund, I found nothing but horse play behind the counter of "customer service" with what seemed to be 3 more employees around the same age as the one I had been speaking to. if I had to guess, the oldest one there aside from the manager might have been in their early 20's and the manager wasn't present. very few words were exchanged, I got my refund and left. great furniture can be found anywhere, customer service is my absolute biggest care when shopping. if you want my advice, don't get anything from this place. would not recommend The Brick to anyone. in fact, I'll be doing quite the opposite. if I could give this place 0 stars, I would. safe yourself a headache and shop ANYWHERE else. I would think spending $1620.00 on a sofa would at the very least motivate them to push their pencils in the right direction but I was proven to be wrong. read more

Jamie, operations manager, was absolutely amazing to deal with. The level of commitment to client care and satisfaction is paramount in her approach to understanding and solving problems. The entire team at this store are exceptional-and I am a very discerning customer. i would return here simply because of the level of care I received from Jamie. read more

Robert Maciver at The Brick is a salesperson, who is sincere, truthful before, during, and definitely AFTER your sale as well. He has been patient, and helpful, and we go straight to The Brick now. He is low pressure in sales tactic, but high octane in performance in what he will do for his customers! read more

I had to do a mattress reselection because the one I currently have is sagging in the middle. Jordan was my sales person and he was excellent! He was knowledgeable and even sought upper management opinions to secure my decision in the mattress I was debating about. read more

We had an awesome experience shopping at The Brick in Belleville, Ontario this afternoon. Our Sales Associate IVY LYNCH-BURROWES was AWESOME !!! She went out her way to get us a great deal on the right upright freezer. Then she continued to wow us with her knowledge of sound systems . Her bubbly personality was a joy to be around adn would definitely recommend her to anyone !!! Thank you !!! read more

Originally went to the Brick in Weston Road and Highway 401, and the sales people were too busy to assist us. We were going out of town and stopped at the Brick in Belleville, ON to place our order. The sales person Janice was nice, and seemed to be helpful. She sold us a captain's bed with a mattress, 2 night stands, a Chester drawer, washer and dryer for $4,870.13. The delivery we were told would be Jan 23rd, 2018. Two day before we got a call that the items did not arrive like they were supposed to and our delivery would be Feb 1st, 2018. We were told we would get $100 credit for the compensation. (NEVER RECIEVED) The items arrived, and there were 3 delivery men. The driver was AMAZING!!!! The assistant driver was having an off day and argued with me in my own home. The new guy was good and helped the driver. The assistant driver called their head office and said that my dryer was not unplugged therefore they could not remove the dryer. Out of 12 screws there were 2 in the wall, as I could not remove without having the dryer lifted off. The driver came in and saw that and said that he would hold the dryer while I removed the 2 screws. The legs for the night stand were missing when the stand was delivered to us. I wrote this on the paperwork. I was told that they would ship as soon as they had the part. The bed frame was NOT put together, and we had to do this ourselves. My husband told Janice, the sales lady that he would do this while I was in the ladies room. My husband put together the bed and then we added the mattress. The total height from the floor to the top of the mattress was 48". I needed a step ladder to climb into bed. Going to the bathroom in the middle of the night was scary, as you did not know if you would fall out of bed, or make it back into bed on a step ladder in the middle of the night. I took pictures and sent to The Brick (store manager Barbara and sales Rep Janice) and was told that I would have to reselect a mattress. We went to a local Brick store and selected a new mattress. The cost of the new mattress was $1,049. They would give credit once the mattress in my house was picked up by the Brick. (STILL WAITING FOR THE CREDIT). After the new mattress was delivered (Feb 24th), we were laying in bed, and head a CRACK! This new bed had cracked (March 10th). We called the Brick and spoke to Barbara, Store Manager of Belleville who said that we needed to take pictures of the piece of wood that was cracked. We had to remove the mattress and tried our best to take pictures (sent March 15). She said that she would have a technician call us next week (March 19) and never heard back. I sent another follow up email and received an out of office and to email bel@thebrick.com and never heard back from that email address either. Tuesday March 27th, 2018 we were laying in bed and a very loud CRACK and our feet were up in the air and our heads on the floor. The underside of the bed had broken and needed immediate repair. We went to Home Depot and spent $378 on material to fix the bed, and then spent 6 hours fixing the bed so that we could sleep in the bed. AGAIN sent an email to this bel@thebrick.com and Barbara, The Brick store manager and never heard back. EXTREMELY FRUSTRATED!!!!! The Brick does NOT keep their word, and is only out to sell you something for their commission. The service is TERRIBLE!!!! Consumers, I shopped at the Brick because I thought the price was good, but in the long run, The Brick is NOT worth the entire headache and the STRESS!!!!! read more

Just returned from a mammoth shopping experience at The Brick Belleville. Got some truly amazing deals with the help of our excellent sales rep. Janice R. She was amazing, gave us lots of time to make decisions on our purchases, helped us find the absolute best deals and had loads of patience. We ask for Janice at all times when we shop at The Brick and we have never been mislead nor disappointed. Thanks so much Janice for all your help. We'll be seeing you next time we need anything for our home. Cheers! Penny & Fred read more