I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

Very skeptical about their requirements for a Woodside rental…read more.. The broker told me I had to Zelle a thousand dollars in "good faith" in order to receive an application.... Like that right there feels weird!! The broker also mentioned not to call my bank to get my money back either.. It was mentioned, If i qualify it will be used as a down payment towards the fees.. but still. I personally wasn't comfortable with giving $1k for an "application". Like i have never heard of this.. especially this day in age. if it looks like a scam, feels like a scam... ITS A SCAM!

I was contacted by Jay, the owner of the business simply stating that he was not responsible for…read morethe experience we had, yet it was him personally who delivered the key (that his group had forgotten to give us), his group that had not read over the lease they sent us that was incorrect and his group that assured us the apartment condition. At least take ownership of your screw ups. We literally couldn't get into the apartment that we were paying for because of his group.

Alright. I see that I am the only person having issues with this management company…read more So, I was residing at 10 Hillside Ave for a year. Got a lease renewal letter in which they proposed an 11% to 12.5% increase on my lease. A month and a half before the lease ended, I sent them a polite letter that informed them my desire to end my lease. The letter also included the address where they could send my security deposit. I moved out on 8/30/14 (the last day) and gave my keys to the super (I had initially called him and he was aware that I was moving out before month end - he said, something to the effect of "oh. You are the person moving out of 3#"). It has been five weeks after my move/almost three months after my sent my letter and my security deposit has not been reimbursed. Wondering what is happening, I called the company. The person who picked up the phone was nice until I mentioned that I wanted to know about my security deposit. She immediately changed her mood and asked me if I had sent a letter requesting it. I said that I had sent a letter before the lease ended and she responded (in a very awful tone) that the letter had to be sent after I moved out. She also claims that she does not know how long this process take (mind you, this is the same person I spoke to when I initially started the lease - so, she's been there for almost a year). I also mentioned to her that I am a native New Yorker and I have moved a lot, but this was the first time in which my deposit was pending a written request that I was never informed about. Anyway, I said I would send the letter today and she abruptly hanged up on me. I can't believe how rude she was! She probably is one of the owners of this company because I can't see how a reputable business would keep employed someone so rude to their customers. I wish I could give zero stars.

6555 Broadway Bronx, NY 10471…read more I regret not doing research on management companies before I decided to move out to this place. At this point almost 5 years after a lot of the comments I've been reading; this company hasn't changed much. It is January 30th, 2015 and the heat and Hot water issues are STILL a Problem on top of Every other issue. It is 6:41AM and I cannot sleep because of how stressed out I am due to my living conditions. I have been writing reviews Everywhere I possibly can since about 5:10am. At this point I am exhausted and will be pursuing legal Actions against this company. I am beyond tired of living in the conditions I am living as if I am some sort of less than human where my bathroom ceiling has been opened for almost 2 weeks now. The department of housing came in and has reviewed the conditions I am currently living In. The conditions are so severed they have given them 3 days to resolve the issue and They Still don't care. The staff in their Brooklyn office is just the worst type of costumer service I have received in all my years interacting with people in general. There's an older Lady that everyone says she acts the way she does simply because of her aged where she's very disrespectful when you call. As a friendly advise to the shareholders this is no way of running a business even if she's a family member, she's driving people Away from your business. She hangs up the phone "If you are taking too much of her time" they are always bouncing you around from the Brooklyn office to the Manhattan office and vice versa. Leon I belive is the name of the person in charge of leases is Never available and is ALWAYS in a meeting, he never picks up a call, they tell you to call back at around 3pm every single day when you call back, "Leon is Gone for the Day". I have been in this apartment now on my 3rd year and I have never been the type on tenant to complaint but at this point this is not only unacceptable but inhuman to think is ok to have us live under these conditions. City has given them 3 days due to the severity of the issue.

ok so I don't really write reviews but felt like i should for these guys. I have 2 properties in NJ…read more(one in kearny area, one further out) and was having a really hard time keeping up with everything especially the compliance stuff which honestly goes over my head half the time. Someone referred me to RPPM and I called them kind of skeptical bc I've had bad experiences before with management companies that just take your money and don't really do much. But these guys are different. John was straight with me from the jump, explained everything they do, didn't oversell it. They handled some violation issues I had pending and I didn't have to stress about it. Communications with my tenants have been way more professional than when I was doing it myself lol. I used to just text my tenants which I know is not the right way to do it. Only thing I'd say is sometimes I wish they responded a little faster but honestly when they do get back to me everything is thorough and correct so I think its just they are busy and doing things right rather then rushing. Not really a complaint just something I noticed. Overall very happy. Would def recommend to other landlords in NJ especially if your portfolio is growing and you cant manage everything yourself anymore. 5 stars from me

One of RPPM strongest qualities is their communication. They are clear, timely, and consistent,…read morewhich builds trust and makes working with them easy. Questions are answered directly, updates are provided without having to chase them, and expectations are set clearly from the start. Their professional skill shows in how smoothly issues are handled and how well they navigate complex situations. It is clear they know what they are doing and take their responsibilities seriously. Based on my experience, RPPM stands out for strong communication and competence, and I would recommend them without hesitation.

great experience living at 330 Starr street over the last two years. management is responsive and…read moresuper on top of all tenant issues, managing requests as soon as they come in. Apartments were well taken care of and maintained, sad to be moving soon!

Absolute garbage management company. We moved in in August and have had to make a maintenance…read morerequest several times a month because of how much is wrong / broken in this apartment. We even had a maintenance man blame us for something he forgot to do. I waited and stayed home from work all day yesterday for maintenance to come and I finally call him and he doesn't know what i'm talking about and says he doesn't fix ovens which is what i need looked at. edit: they also requested i take this review down

Service was excellent while applying for new lease. Dan was our contact person and was super on top…read moreof everything right from the start.

Daisy Property Management recently started managing my condo building. So far so good…read more Professional staff and good response time and follow up.

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management