Rodd's Western Palace has a large selection of boots to choose from. Service was amazing. All the workers assisting were friendly and helpful. Prices on the boots were a little expensive, but I had several to choose from. They were also able to order other sizes if needed. Restrooms were clean dressing rooms were also clean. read more

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My 24 year old son loves this store. Every-time he is home from Arizona this is a "must go" place during his trip home. They specialize in western wear. One third the store is mens wear. Wrangler, cinch, etc. One third is women's wear and the back third is desiccated to boots. So many boots. There is a separate building where you can buy hats. The sales people go out of their way to fit you in the correct sizes as the boots and hats can get very expensive-- the quality so far has been exceptional. read more

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Best place in central Ohio for western wear. Large selection of boots, jeans, jewelry and tack. Knowledgeable service representatives and a great value on all items. read more

Drove by this place hundreds of times. Never felt the need to go in; didn't seem like my kind of place, though I was a little curious. Today I needed a belt, and this was about the only place nearby that might have one, so, what the heck? Walked in and, wow, not my kind of place. But very very much its own kind of place. You might love it. It was classier than I expected, and there was a nice kid's section, plus men's and women's areas. I found a nice plain black belt, pretty much what I needed, and looked around a bit. Tons of other belts; very few plain ones, loads of um, interesting patterns. Good quality, and at first I thought it was a little expensive but I saw it for the same price on Amazon. Service was friendly, not pushy, efficient. I might actually be back someday. If this is your kind of place, well, you will like it. I liked it more than I expected to. I felt a little like Jake and Elwood when the bar owner said "we have both kinds of music- country AND western!" But felt more welcomed. read more

Absolutely horrible Customer service. Sent me a defective Pendleton quilt, Wouldn't exchange or do anything about it. Stop answering my emails, then someone called me saying there the new management team they read the review and wanted to offer me a new one to make it right. That was months ago and now they've ghosted me also. I'm still stuck with a Pendleton quilt that now looks like tye dye from the colors bleeding read more

my son bought a hat today at the store on Silver Dr and then we took it over to the Polaris Store to get it customized! Marshal was great and got the hat exactly how my son wanted it! awesome service amazing people! read more

Rod's Western Palace - Women's Clothing Near Me - Columbus, Ohio

My first time at Rod's Western Palace and it was nothing like I thought. Very pleasantly surprised. There's so much to look at and very nice quality of items. You can get everything from boots, clothes, coffee mugs, trinkets and even Christmas merchandise. The place is huge!!!! I would recommend checking them out even if you are not a western fan there is something for everyone. read more

Rod's Western Palace - Women's Clothing Near Me - Columbus, Ohio

This shop is large and impressive. Clothing and accessories are in the main building. From clothing to blankets, to belts, boots, hats, small decorations, knick knacks, etc, for adults and children. I shopped the clearance racks, and found a nice selection. Even then prices were $20-$30 for western shirts, and they are good quality. I don't know western brands, but those brands are probably here. The staff is friendly. In another building is the Tack shop. Just for fun stop by here when you're traveling on I 71. You may find a nice gift. read more

I came here to purchase my first pair of boots. And could not believe as big of a selection that they had. The folks that were working, were so helpful in explaining how the boat should feel and how it should not feel so I could pick out the perfect pair. Definitely give them a try. read more

Rod's Western Palace - Love my new boots. - Women's Clothing Near Me - Columbus, Ohio

I would go to this place more then any other store I looked at boot barn and stuff and honestly love this place more then any other place I think they could add more boots but for the most part hood store read more

If we could not leave any stars that would be ideal, however we have to give something. They were very rude and disrespectful to my husband when he received 2 out of 4 pairs of jeans. Basically calling him a liar and trying to prove that the package has 4 pairs of jeans. They tried to send a picture but they only had 2 pairs in stock so I don't know what they were trying to prove. They said Amazon is their biggest fraud, so I also don't know why they go through Amazon if that is the case. Avoid the place if you can. They aren't worth a damn. read more

Disappointed with the time it takes to receive two different orders. I order often from numerous companies and these took more than twice as long. but many nice products offered. read more

I ordered a Los Alamos Stetson Straw Hat from Rods, it came in without the neck tie strap. I called an the customer service rep said I could send it back and get another one. I said its only the strap and you would be paying 4 times to ship it back and forth. He then said he would check and see if they had a damaged one or a damaged box they could get one from. No reply in 4 days. I sent an email and 3 days latter the person apologizes for the last rep and would look into it. It has been 3 weeks now and no strap. I tried to leave this review on their site but the look at them first before posting them and they only post positive reviews and never posted it. read more

If there was a negative 5 stars, it would be that if not more. If your thinking about ordering online....DON'T DO IT. I ordered a pair of jeans that I need for a special occasion and even paid extra money for it to ship faster. Come to find out the order was said "shipped" the day after I ordered it but somehow it's already lost ‍ I found it weird I never got an email saying it has been shipped. I called customer service and they were suppose to call me back but I never got a call back. So now I'm currently screwed at this point for trying to find what I need and it's too late to order something else. p.s: whoever I talked on the phone with, you sounded like you had a super hangover. keep up the good customer service! read more

Polite staff and cute clothing. Really appreciated the clearance racks! Variety for everyone.

If sales are going on, prices are decent, by stoner service in the main building was top notch and I would give that part of the store 4 stars However, customer service in the tac building was absolutely atrocious! Multiple employee's sitting around doing absolutely nothing. Didn't even acknowledge that I was even in the store. Staff walked around a few times, never asked if I needed help finding what I was looking for. Ended up leaving and taking my business elsewhere. Haven't experienced customer service that poorly in I don't know how long. tac building would get negative stars if I could give it to em. Do better. read more

Not as good as it was 25 years ago. Was disappointed in the stock. Was told on the phone that the item was available but drove there (35 miles) only to find out that they only had two in stock and neither fit me. I used to shop there years ago and their stock was true western now it is like Rods and Dicks mixed. Oh well everything changes I reckon. However if the employees are going to follow me around the store like I'm a criminal I wish they'd at least offer to help me find something I'd like to make the trip Worth it. read more

Not too happy for being a first time customer. I specifically ordered some shoes from this company. Two of the same kind, different sizes. I patiently waited for the shoes in the mail only to find out, only one pair was shipped. The other is apparently back ordered and will be for another month. Nowhere on the website did it say the shoe was out of stock in that certain size. Hence the reason I ordered from Rod's. If I had known they were back ordered, I wouldn't have placed my order in the first place. That's very deceiving to customers and customers sometimes buy from certain places due to product availability. Overall, just disappointed. read more

Don't pay for expidited shipping since it's a SCAM. I ordered items for a Bridal Shower online and paid for UPS Expedited shipping- 3-5 days and my item came 6 business days afterwards, which ruined my ability to bring my gift. I called them and they claimed that the day they ship doesn't count so "technically", it arrived on time. When I called UPS, there was nothing stated on my item that the item was to go other than their basic ground which is no better than free shipping that they offer. Rod's tells you they use another carrier for free standard shipping which is a bait and switch. Charging someone $20.00 extra dollars to your standard shipping should have made it there on time and shame on your for not refunding my shipping costs. Unfortunately I won't be shopping with you again since scamming people out of paying for what they percieve to be faster shipping mentod is not good business ethics. I could have walked the item faster to it's destination. read more

Im a tall white man with a hispanic wife. We went in to the store in order to buy a pair of boots for myself and my wife decided to look for some for her as well. While I was asked multiple times if I needed help as was every single other person that walked in to that area, my wife was completely ignored. They even walked around her in an aisle in order to ask someone else if they needed help. I would have bought a pair for myself and most likely one for her too, but since they refused to help her, we didnt buy any. Gotta love racism in America. read more

SCAM ALERT! Do not buy their gift certificates or order online. I received a gift certificate for Rod's. I placed an order online, used my gift certificate and paid the remaining with my credit card. The next day I received an email stating one of the items were discontinued. Rod's redone the order and charged all of it to my credit card totally ignoring the gift certificate. When I calleD the empLoyee said it was credited back to my gifT card. I went to the store to use the gift certificate and it was not any good. I emailed 3 times with no reply and the teenagers in the store weRe totally lost. So in short, they ripped off my gift certificate! read more

Received my lamp 2 days ago, and the shade was completely destroyed in the shipping. I was then told that they do not have a replacement shade. This $130 lamp is useless without the matching shade. I am waiting to see if I get a refund. So dissapointed. I wish that I would have read the posted reviews before I placed my order. read more

Just wait until you do a return, 15% restocking fee. That's right. They will sell something if you don't like screw you, bring back we will take 15% and screw you and screw every chance we get. Sign up for there email we will send you 300 a day. Holidays make it 2000.00 day. We look forward to screw you soon. Only at Ron's. Home of the most shitty attire you will ever see, don't try To sue us due to The corona 19 kids in Philippines don't have it. read more

I've been a long time customer of Rods and never had an issue. I've been taking my son there and the staff is always friendly and professional even when he gets into question mode. Prices are what you should expect for high quality western clothing and accessories. At Quarter Horse Congress,held in Columbus, there is a shopping area with hundreds of vendors from all over the USA, my wife and I still bought boots for our kids at Rods after we spent the day at the show. Worth the trip. read more

Very disappointed with rods customer service. There products are usually always quality hence why I purchase from them. But after this experience i will not order from them any longer. I had placed and order on April 5th. I awaited the 4 days for packaging and 4 to 10 business days for shipping. Placed a phone call to customer service and she told me it would be shipped out by the middle of week. After not receiving any info mid week I call back and ask for a tracking number if my products have been shipped. I was than told it has gone to be reviewed by a supervisor and I will be getting a call back by the end of day. So I waited and never received a call. So now I'm irritated and call back and speak with a gentlemen named Joe. He tells me my items are packed and ready to be shipped tomorrow morning I will be getting a call in the morning when they leave the warehouse from the supervisor ormanager. Next morning roles around I never get a call so I wait until 11 and call in and speak with Jessica, who tells me she is not sure what the situation is that she needs to contact her manager so I wait on the phone I'm than told she cant speak to the manager that she will get ahold of her and call me back by 12.30. Once again no call back so at one I call back and get Joe again. Explain to joe I am beyond annoyed now and would like to speak with jessica he graciously says well I can try to reach her give me a moment and I'm than put on hold for 25 mintues So I call back on a different phone and well joe answers and I said well I'm on the other line supposedly on hold for you to give me a response he directly cuts my line off and gives me a the old middle over the phone line before I can even finish my sentence. So than I get in touch with a very nice lady named Julie. Julie tells me that they are having stock issues and the hats just came in...... and she will head to the ware house and make sure they are shipped today. Since I need them by the Thursday and it is now Tuesday. I explain to her how frustrated I am waiting 25 days for my order and how nobody could give me a straight answer. Currently Still waiting to get a call back from julie to make sure my items are shipped today.. Rant over read more

I ordered a shirt online at $49,95 Had it shipped to the Netherlands and paid $27,63 Then, when it was delivered I still had to pay $ 23,76 for customs Leading up to a whopping $101,34 Now that's a once in a lifetime experience! Too bad they said nothing about customs. read more

This is the most fantastic place I have ever been to in Columbus. I completely disagree that you probably won't find anything to buy here!! OMG. What's not to love about genuine cowboy boots (with real brands that real cowboys buy!?), spangly, fringe-and-sequin-laden pink (and every color) satin blouses, real cowboy button downs with pearl buttons, Levi 501s, saddles, horse shoes, ten gallon hats... I could go on and on. If I was a real cowgirl (with an expendable income - this stuff is quality/expensive!), I'd buy one of each thing in this place. I definitely plan on buying some Ariat boots in the near future, and that's actually the truth. Rod's is a goldmine of culture! I couldn't stop myself from babbling on with joy the entire time my friend and I were in there... and yes, it's all wood and leather smelling... and THEN the saleswoman was kind enough to tell us of the Phenomenal Extravaganza that is the Quarter Horse Congress, which was going on at that very moment (this was in the fall) at the Expo, where more of Rod's inventory could be found, along with real live horses and cow-people. Effing fantastic. My friend and I immediately made a beeline for QHC and were beside ourselves with joy. Forgive me, but we don't have this where I grew up, and I just think it's So Amazing. Rod's Western Palace is one of my favourite experiences ever in Columbus. It's awash in a culture that is sort of forgotten by most, but clearly cherished by those who are a part of it. Oh, and I heard about Rod's on WCOL, but could never figure out what the hell they meant by "Rod's Western Palace time." Now I know! God Bless Ohio. ;) read more

Tried to make an order via the phone and the jackass working there couldn't get a prepaid Visa gift card to work then hung up on me. Too many other good vendors out there, don't waste your time here. read more

To ship an item across town takes over 10 days. They use DHL which sends it to KY then in KY DHL gives it to the Post office to send it back to Ohio. The phone number listed on the tracking for Rod's is incorrect as well, giving you a bad number. The links on the tracking to contact them does not work. Not ready for prime time e-commerence. read more

Not that I've put an all-points bulletin out for western wear in Columbus but if there's a better place than Rod's Western Palace show it to me. From the moment you stride up and onto the log-style porch to come in the front door Rod's puts on the dog-and-pony show for cowgirls and cowboys - 100% no holes barred YEE HAW. Enter and head all the way to the rear of the store. After all, you're there for a pair of nice boots, right? The selection for women seems stupendous. It's got to be 3:1 in favor of female pony riders. That's cool. As a guy I enjoy seeing variety and also a solid sampling. This isn't phony. Boots of all colors, makes, height, toe (pointy, square, round ropers, etc) are on the walls. And there is a corner section for work boots. Steel toe western boots, lace-ups, and high and low-rider uppers. It's very cool. And don't forget THE BELTS! Lots of 'em. Okay, you turn around and walk from boots towards the front entrance and you'll find jeans, western wear, belts, belt buckles, rhinestone jewelry, a decent selection of western hats (probably fewer than I expected) and a load of house decor goods. There's a kids section, too. I have purchased at least 4 - 5 shirts from Rod's (two went in the bag today). I've yet to buy jeans but that's coming. So I'm a YAY - fan of Rod's. Western wear isn't my gig so I'm not falling all over myself with 5-stars but I can see how anyone with a hankerin' for horses, silver, line dancin' and some country lovin' would rate Rod's the best in show. Giddy-up! read more

I shop at the store all the time , the employees are all wry helpful. They help me find jeans and each time they are right on. If I order online I have in store pickup everything has always been right. read more

Emailed them with a address change. They said too bad for you, you should have called. Nothing else to help me remedy the problem. I emailed back asking who they ship with. No answer at all. read more

This business ships using "business days" only, so it can take weeks for them to get the package to the post office.... Telling me it's a "family business" is no excuse for laziness... I can take a package to the post office and have it anywhere in the US in days... Apparently this "family" is not aware, their shipping is horrible, and over a week later, I'm being told: "it's just been delivered to the list office to be shipped..." If given the chance to make another purchase, I'll think twice before supporting this business, given how little effort they put into getting their merchandise delivered in a timely manor. read more

Purchased items on-line. Weeks after transaction, my items went to an "out-of-stock" status. Would have been nice if someone could have called or emailed me. They just let it die. I called to inquire, and management just didn't seem like they cared. Probably won't shop them again. read more

I had high hopes for Rods products. At my wedding we'd registered with Rods. Unfortunately, the website didn't work. After numerous issues with the registry we opted for gift cards. But we've continued to be beyond disappointed once their products made it to our door. In the past year I have ordered off line on three separate occasions. Each time products have been delivered damaged. The first was a concho trash can. I was surprised that they didn't even have it wrapped properly. No wonder it busted. The second was a bathroom set. The soap dish was broken. Now the third, a towel rack. It came bent in the box. When I tried to straighted it up to be able to mount it on the wall it almost broke further. It's unbelievable to me that they are able to continue their business with such a lack of attention to detail. I won't order another product through Rods. Nor will I suggest anyone else. read more

The sales staff is atrocious. The guys wprking in the boot section, three of them, stand huddled while various customers were self-serving. Walked out empty handed. Too bad there is no other competition in Columbus. Wouldn't take much to pull customers away. read more

DO NOT purchase from Rod's online. I am 85 years old and ordered a Trail of the Painted Pony as a gift. I did not open the box and when I gave it to the recipient, it was broken. The box was not damaged which makes me think it was shipped from Rod's this way. Because the gift was purchased more than 90 days before, they would not give an exchange. I have bought more than 100 Ponies from them, and have never asked for an exchange in all that time. They were not willing to make an exception. My money will go elsewhere. Yours should as well. Anne read more

Placed order with Rods.com for Western Boots 10/26/12. Waited one mouth, called them to find out they cancelled the order! No phone call. No email from them telling me they could not fulfill the order. Worst customer service and care I have ever dealt with! read more

I have been shopping at Rod's since the 80's. It was the place to work and shop. The hat booth always had amazing talent and darling guys. Remember Andy?! Anyway I live in Texas now and wanted to show my calf roper that Columbus has an amazing western store. Well maybe it was a bad day or maybe that's how Rod's is now. I was buying my calf roper a straw hat for the upcoming summer. Brought it over to get shaped and was schooled on what they couldn't do. Mmm that was a first. I was only wanting slight modifications done to compliment his face and shape. Something I'd had done with the many hats I've bought and had creased over the past 37 years. I asked if they had a box because I wanted to ship it home to Texas vs taking it on the plane. Well that was a problem also. First I was told they only had boxes for the hats that come in boxes. Then I was told they were out of boxes because they've been handing them out like crazy with the holidays. Mmm interesting which is it? Anyway back in the day they were just about getting you what you wanted, creased it to your liking and finding a hat box for you was not a problem. Oh well I guess they proved me wrong. We'll head back to Texas and I'll get his hat there. I wonder if Scott still owns this place? All things must change I guess. My only suggestion would be treat everyone that walks in like they are the real deal because I can tell you from experience just because you don't walk in all duded up doesn't mean you aren't the real thing. For what it's worth... read more

I have to say STAY AWAY FROM ROD'S online ordering at all cost. Don't dare to add any items to your cart because you will be charged at any random time (without even proceeding to check out process. Rod's charged my card WITHOUT MY CONSENT OR AUTHORIZATION for an item I simply had in my cart/basket. I tried digging into their website to remove any credit card info that might of been available, but they don't have an option to do so. I ended up calling customer service and oh boy was that a nighmare! Your call will be answered by a monotoned male that will not help you and most definetely won't solve your order concerns/problems. I called them and the male rept that answer was nothing but helpless. All he told me to do was to report the charge to my bank and let them take care of it. This man didn't offer any sympathy or willingness to admit they had commited an error! From what I know if the customer is right, you as the CUSTOMER REPT / Company will do all in your power to make the customer happy and solve the case. Never did I even hear a single apology! I'm so upset about my experience with Rod's that I doubt I will ever purchase again. Truely A NIGHTMARE. Really hope they would put more training and funds to have a better customer service center. I will give a word of mouth about how terrible this company is. read more