After I had an internal oil leak, Rod's replaced the ignition coils on my 2013 Smart. (each costing just over $450, so a total of $1500 for that part alone.) After one of those coils failed a year later, they refused to honor the warranty because I had not brought the car back to them every 5000 miles for a "complimentary inspection". I paid nearly another $1k (parts and labor) to have the faulty coil replaced. Recently, the other two coils failed as well, and I made the choice to have another mechanic replace them with a set of Aftermarket coils that are well-known in the Smart community. After my prior experience trying to get them to stand up for failure-prone parts, I'm not even arguing my case with them. I don't expect to see any money back from this, but hopefully this review will stand on its own. read more

I towed my car to Rod's back in June 2025. I had a leaking rear drum on my 03 PT cruiser. I chose this shop because someone I knew highly recommended it. I thought their estimate was high, but I was assured that they would stand behind their work. The estimate for replacing the brakes calipers and the front and drums in the back were just shy of $3000. A few days later, I got my PT back and within a few short days, I was returning it as there was a scraping sound on the passenger side brakes. I called the shop and they told me to bring it in, I did and they told me it was because the wrong clips were used on the brakes. I took it home and within a couple of days I was getting the same sound out of the passenger side... Here I go again back she went, same diagnosis so I asked Jeffrey why didn't your mechanic check all of my brakes then why would he only take care of one side why wouldn't you preventatively have all the brakes? It was a deer in the headlights look. For the third time I was leaving the shop hoping it was completed. Nope, this time I started to smell hot metal. I wondered what the heck. I went through the paperwork and found that the calipers they had installed were in fact used/repurposed?! WTH!!! I called the shop and told them what I was smelling, I also told them that I read in my paperwork that these were used. I asked how I ended up with used parts considering I paid such a premium for my brakes to be redone. I was never asked if it was OK to put used parts on my car! This was done without my permission/authorization. Now I'm returning for my fourth trip to the shop for the same original work. This time I get a call within 45 minutes, asking me to explain to his mechanic as I'm on speakerphone, the sounds, smells or issues that I have. Shortly after I get a text message with a link stating that this issue has nothing to do with my brakes instead, they're blaming it on a spot of oil under my hood. I hadn't had my oil changed recently, and I didn't have that smell before it went in the shop, nor the first two times I picked it up. There was also a report attached that showed pictures of this oil drop under the hood and somewhere else. They also stated that my battery was barely turning over my starter, and he observed noise while driving it. Not one reason or photo showing that the brakes were good, that they even checked them or anything like that. Instead, it was just blaming it on something else. I was not a happy camper. I immediately went to pick up my car. When I arrived, Jeffrey said I can see you're upset. Would you like to take a ride with my mechanic. I stated why would I want to take a ride with your mechanic when he can't hear the first two things that were wrong. Now I'm here on my fourth trip, a second trip for the day and you're suggesting I go for a drive? There was no apology, even when I asked where the photos that prove that even looked at the brakes, since it take photos of everything. He said oh he took the wheels off. I guess he just didn't think to take a picture. ‍ A couple of weeks ago, I got a text message saying there was some other issues that I should deal with on the car and they were a little slow so I should call them in arranged to have more work done. Really!!!!! You haven't fixed the $3000 job you did, but you'd like me to bring it in so I can pay you more money for a job not done properly.. I think not. don't waste your time or money. Look for another alternative! I've had luck at cornerstone in Custer and Dr John's in Bellingham read more

The people are nice enough. However, I don't think they have adequate experience with Mercedes. I took my car in due to a fault with the Airmatic system (a pneumatic style suspension system rather unique to Mercedes.) They said it was not the compressor, and that it would take 10 hours (maybe less) just to troubleshoot where the leak was coming from. Without fixing it. At $195/hour. Their recommendation was that I replace the system with a conventional suspension system, and they could do it for $9000. I decided to try another shop. I took it to Autohaus where I bought the car. They said the problem was actually the compressor. They put in a new compressor and the entire out the door cost to repair the Airmatic system was $800. read more

Hidden fee they keep to themselves. Diagnostic cost. Labor was more than the item cost by a lot. Do not recommend. Only positive, they were open when I needed. ​​​ read more

Got a screw in the tire of our rental car on our way back to the airport to catch a flight. Couldn't patch at this location, but they were able to direct us to another nearby shop. Helped fill out tire for free so we could make it to the other shop. Super friendly and helpful guys! read more