A newer hotel that embraces the minimalistic trend seen in other chains. Traveler friendly by…read moremaking the room easy to check when departing. A quick glance, and you can see if anything was left. There are outlets and usb ports aplenty. I (as a seasond traveler) would recommend carrying a nightlight for the bathroom. This comes in handy in many hotels. The room was clean, and the bed was comfortable. I will look for the Avid brand in the future.

I was traveling and needed to stop so I was looking for a hotel in Richmond, and through my search…read moreI found avid hotel. It was very easy to book the hotel through the IHG website. From the outside, the hotel looked brand new and had lots of parking. As you stepped inside, you entered into a large lobby area with lots of seating and dining tables. At the front was a small check-in desk and at the back was the complimentary tea, coffee, and hot chocolate, microwave, as well as where the 'grab'n'go' breakfast is located. The room itself is basic but room enough and has all the basic amenities. As you opened the door, on the left was the entrance to the bathroom and after that was a storage rack with a place to store you luggage on top as well as hooks with hangers to hang your stuff on. Next to that was a small section which contained a small ironing board, and underneath the luggage rack was a fridge as well as cubby hotels with additional storage and the iron. The bathroom was also a decent size and contained a sink with counter space, a toilet, and a small stand-in shower. The shower was the only thing that looked small and prefabricated (and thus a bit cheap) but overall the bathroom was decent and had Dove toiletries next to the sink (hand wash and lotion) as well as in the shower (body wash, shampoo and conditioner). The bed was located along the left side of the wall and I had a king-size room which the bed size and comfort were decent and provided a good nights sleep. On either side of the bed were two small nightstands with plugs as well as USB ports on either side. Across from the bed, along the right side of the wall, contained additional hooks to hang your jacket/clothes, a TV mounted along the wall, and a long desk underneath that along with a TV-tray/mini table underneath the big table. The big table was great to do work as well as eat and the mini-table provided extra storage for the work and food. Overall, the room was a decent size, comfortable, had the basic amenities that a guests need, and provided a good nights sleep. The hotel does provide additional amenities for the guests including complimentary parking, complimentary wifi, tea, coffee, and hot chocolate available all the time, grab'n'go breakfast, pool as well as a gym. I was only there for a little while so only experienced the complimentary parking (lots of spaces) and the complimentary wifi which was strong and was able to connect multiple devices. Had I stayed longer I would've enjoyed the complimentary tea/coffee/hot chocolate, the fitness facility as well as the breakfast. Overall, it was a nice hotel with lots of amenities and services for the guest. The room was comfortable, provided a good nights sleep, and the wifi was strong.

I didn't get a lot of photos but I recently stayed here for 4 nights on a work trip. My overall…read moreexperience was great. Upon arrival I called and had a shuttle at the airport in about 15 minutes. Mrs. Carrie (not sure on spelling) picked me up and was an amazingly kind lady. She made me feel like I was family and you can tell it is who she is, a kind and caring person. Ben helped me get checked in, and I was setup for my stay. He provided info that I asked for about the area and was also very kind. My first night I walked across the street to "Mexico Restaurant" and food was pretty good. The next morning I made a typical hotel breakfast shown in the photo. Aside from this - the room was nice and most of my time was working away. I had breakfast and used the treadmill and finished the night in my room. Room felt clean, noise level was better than some of my stays, food was good, service was great. I believe you get the energy you put out and this was a positive week. If you're flying to the Richmond airport and need a place to stay nearby, this is a great spot (or the other Marriott in the same parking lot, that also looked nice). It's about 5 minutes from the airport and they pick you up and return you when needed to fly out. Recommend.

I stayed here after a flight delay left me stuck overnight in Richmond. As frustrated as I felt…read morewith the delay, I was greeted by extremely friendly staff and an open, cozy lobby area. The room was in fantastic shape -- I couldn't believe the quality for the price, as some of these Richmond rooms were well over $200/night. As a sufferer of chronic back pain, I feel extra inclined to highlight the bed. I had the refreshing sleep I needed (especially as I faced another plethora of additional delays the next day). The next morning, I had a super smooth check-out process and a lovely shuttle transfer to the airport. The driver was absolutely fantastic -- I cannot remember her name for the life of me (I'm so sorry), but I am beyond grateful for her cheerful demeanor and sense of humor. I highly recommend this Fairfield, especially if you need a place to stay during a delay!

Very basic hotel. Not the cleanest, but not dirty either. No coffee maker in the room, and it was…read morejust the bed with basically nothing else in it. The breakfast was small with quite limited options, but what they had was great. Great ham, pepper, and cheese omelets made fresh.

I have stayed here A LOT. But now... it is really dirty and I am really disappointed. People are…read moregreat. Floor is disgusting. I can't believe it. Guys, clean up your act. I am sticking to the floor ... literally with my socks on. So instead of messing up my socks, I am walking on the floor with a bathmat so I don't have to touch it. I'm going to take a picture of the reverse side of the bathmat before I leave and it's going to be gross and I know I'm going to be disgusted. Really disappointed. Really really disappointed.

The hotel is in a good location between Scott's Addition and Glen Allen, with a few convenient…read morerestaurants nearby. It still feels bright and relatively new despite being a few years old, and the staff were consistently friendly and helpful throughout my stay. The room itself was a good size, and the property offers a decent set of amenities, including a swimming pool, laundry facility, fitness center, basketball court, and a nice outdoor entertainment area with a pool table and TV. The bed and pillows are very soft, which will be a plus if that's your preference. A few minor trade-offs to note: unlike the downtown location, this property charges $1 for laundry soap and doesn't include ice makers in the fridge, though parking is free. Also, there appeared to be limited luggage carts--when leaving at 7:30am on a Saturday, all three were already in use. Overall, it's a comfortable and convenient stay with a good mix of amenities and service.

Good hotel. Free hot breakfast. Plenty of parking. Nice gym and pool. Prime location just a few…read moremiles from downtown, without the downtown premium $$ Friendly staff. Studio with pullout sofa was perfect for me and couple friends staying a couple nights. Fully stocked pantry with snacks, beer, wine by the checkin counter. Would stay again.

The concierge staff is amazing no matter what time of the day! The breakfast is reliable ... they…read morehave different items for everyone - I love the waffle machine!!! I like a clean room & a very comfortable bed...: check! I've been there twice with these darn snow storms in Richmond when we lose power and I can say each time that I'm thankful that they're there.

A NEEDLE WAS LEFT IN OUR ROOM! The room wasn't overly clean, was missing dishes, and had a nasty…read morehandprint left on the wall. Then, we found a SYRINGE NEEDLE on the kitchen floor. No way it was swept or cleaned before we got there. AND we were charged for parking even after all this hassle. They just apologized and said they would give us points for the inconvenience which they didn't do either. DO NOT STAY HERE!

We picked this hotel for our overnight stay in Richmond, VA. They were located close to the…read moredowntown area. The price was excellent for the location. Parking spots were available in the adjacent garage and a lot across the street. The hotel had very nice lobby, with few booths with TV in them. The full service served breakfast and Starbucks too. Our check-in process was quick. The room was exactly as we booked. Beds were comfortable. Bathroom had standing shower. Unfortunately the cable system in TV and the wifi in the room wasn't working. But we liked the swimming pool they had. It was indoor and the water was warm. Our checkout was also smooth. Staff members were very friendly throughout the stay.

Warm greeting upon arrival, always a plus. Not the easiest to get to but the usual high quality bed…read moreand mattress. Cleanliness was first rate.

The Hilton in Short Pump is one of my regular hotels when I come to Richmond for business. They…read morehave surface parking as well as a parking garage. They have EV car chargers in the garage (ChargePoint) if you have a plug in hybrid or full EV car. The rooms are clean and the common areas are clean. They have a good workout room with a Peloton bike, treadmills, elliptical trainers and dumbbell free weights.

Picture it. It was Mother's Day weekend. You pay a good amount for mediocre accommodations. Looks…read morearen't everything when foundation isn't making sense. You pay $10 a day for parking in a regular lot (not a garage) which I was not aware. You pay for basic breakfast $10 daily (even cereal and milk). Go to IHOP or Cracker Barrel you will enjoy the food and atmosphere better more than likely and it will be the same price. You also pay for Wi-Fi daily. Sooooo what are spending all that money on when it comes to your stay? Oh I know the mold around the shower handle in the bathroom. Filled out their survey after the stay and you think they would reach out. Disappointing experience to say the least.

Definitely a hotel I would stay at again. The rooms were clean and quiet. We were at the end of the…read morehall on the 4th floor. Breakfast was just okay to be honest. Located across the street from a hospital, but we never heard one siren the entire time we were here. Deborah Winans, the woman who checked us in, was great! Very nice and helped get us into a quiet room.

The staff is so friendly, room and building itself is immaculately clean. Urusula was particularly…read morehelpful accommodating our needs. Traveling alone with a 9 month old baby has its challenges but this hotel was a bright spot of our trip. They made things easier