This location has several floors and offers a huge selection of men's, ladies' and children's…read morefashion. They even have a clearance floor at the top. The prices are very good, the clothes are good quality and the staff is helpful. We stopped in for a look and ended up spending $900 HKD to get $200 off. We got about 10 items ranging from pants, a jacket, a few shirts and two sweaters. The second time we stopped in (two days later), the promotion ended however, there were discounts on certain items throughout the store. The deals were so good, we wanted to buy more but our suitcases were too full already. I would definitely shop at this store again the next time I am in Hong Kong!

poor quality merchandise! Bought a pair of liner flatted trousers. Never worn and gave it a hand…read morewash.The colour came out a lot while being hand wash and the worst part is the whole trousers were left in patchy discoloured marks all over after hanged dry. Reported to the customer service department but all they offered were only apologies. i was not able to get any refund or exchange due to the price tag already been removed

I know I've reviewed the Zara in Central - the one along Queens Road Central - but the one in New…read moreTown Plaza warrants a review too, albeit a not so good one. The Zara in New Town Plaza is located on the third floor, aka the busiest floor as that's where the MTR station is. It's right opposite Gap, and both stores are normally equally crowded. It doesn't help that it's near the area of the mall that is linked to Phase 3 of the mall and Sha Tin Centre and Sha Tin Plaza, as this just makes it even more packed with people who are walking to or from those places. The Zara here, for some reason, is permanently crowded. On weekdays, it's crowded. On weekends, don't even think about coming. It's impossible to get a good look at clothes because there will always be someone in your way. The lines for the changing rooms stretch a mile long, making it hard for people like me who insist on trying anything on before buying to purchase anything. Not to mention that the air conditioning is really weak here! Recently, they rearranged the front section of the store so it's a lot more spacious than it used to be. Possibly the only redeeming factor about this Zara is that the kids' section all the way in always has a load of clothes on sale - think as low as $49 for a tee. Somehow, I find the clothes at this Zara quite a bit tackier than Zara normally is - if I went to the Zara at Central and made a list of all the stuff I liked, I probably wouldn't be able to find half of them here. I think it's because this mall is frequented often by mainlanders due to its proximity on the East Rail Line, so the selection of stuff, to be honest, is a little on the tacky side. I normally skip Zara when I'm at New Town Plaza. Even if I found something I liked, I wouldn't have the patience to stand in a line for half an hour for the changing rooms.

I am a fan of Uniqlo, but I am not a fan of this location. This Uniqlo is at New Town Plaza on the…read moresecond floor, which is actually one level below the main floor of the mall and MTR Sha Tin Station entrance. This store is moderately sized so the selection is decent. However what I don't like are the insane crowds here on the weekends. Really difficult to get around the store here. Like I said above, I like their products. Specifically their basic product lines like AIRism and HEATTECH which offer functional clothing at reasonable prices. AIRism is perfect for HK as it keeps you comfortable on warm weather days which this city has plenty of. Although there was large crowds, the line to pay was orderly and the service here friendly in spite of the chaos. If you live in the NT, this Uniqlo is perfectly fine. Just plan accordingly since this store is at New Town. It might be better to go to another store just to avoid the mall crowds here.