This is what Southern hospitality is supposed to be.
My family and I were traveling through Tennessee on our way to Orlando with our three children when we had a tire completely blow apart on the interstate in the Smoky Mountains.
We were stranded, it was after hours, we were in an unfamiliar area, and honestly, we were scared. We had our kids with us and had no idea how we were going to get back on the road.
After hours of searching for someone who could help us, we found Rocky's Mobile Mechanic.
What happened next is something our family will never forget.
They didn't just show up, hook us to a tow truck and leave. They stayed with us through the night, personally took the damaged tire and rim off our rental vehicle, and then went out of their way to find a replacement tire for us after hours. They brought the tire back, mounted it, put everything back together, and got our family safely back on the road.
They spent the night helping a family they'd never met.
And they did it with kindness, patience and genuine concern for our safety.
We're an African American family of five traveling through an unfamiliar part of Tennessee, and when you're already scared and stranded, being treated with that kind of compassion means more than I can explain. We never once felt like a burden or like we were just another customer.
The invoice says "mobile mechanic," but what we experienced was so much more than a mechanic doing a job.
Rocky's Mobile Mechanic gave our family a helping hand when we genuinely needed one.
This was our first experience with them, but we'll never forget them.
To the people at Rocky's: thank you. Seriously. You helped turn what could have been one of the worst nights of our family vacation into one of the most memorable examples of kindness we've ever experienced.
Because of you, we were able to get back on the road and continue our trip with our children -- and eventually make it to the happiest place on Earth.
If you're ever in the LaFollette area and find yourself needing roadside assistance, remember Rocky's Mobile Mechanic.
These are good people.
Thank you for taking care of our family. We'll never forget it.
-- The Street Family read more