I will not use this towing service again, I was extremely unhappy.
Our daughter was involved in a wreck & we were not given the option to use a different company. When we asked if we could have the vehicle towed to our home about 5 miles from the scene, we were told it was better to take to their lot so they could deliver it to a body shop the next day, and that insurance pays for it anyway.
The next day, we went to their business to look at the vehicle, one of the guys didn't even know it had been brought in and he had actually picked up the other vehicle from the same wreck. Turns out our vehicle was driveable, so it didn't even need to be towed. We drove it off their lot to avoid further lot fees, but had to pay the $250 they charged. The man in the office gave me incorrect details of the accident & even told me how it was my daughter's fault, when I told him actual facts he gave me other scenarios. I thought it odd that he knew anything at all, since he did not work the wreck. Also odd that when I walked in to get the keys, his back was to me & he was on the phone telling someone that "She is here to get the car now" and went on to say "I don't know.... she just wants it....yeah, I know....yeah.....I don't know..." etc.
When he saw me, he cleared his throat and said to the person "I just called to tell you your t-shirts are here."
He was unprofessional and gave me many reasons how it was my daughter's fault, and said he has been in this business for many years & someone always loses. read more