My boyfriend need to have his vehicle towed. The company AAA sent Quality Towing to tow his vehicle. This was not a good "Quality" impression / experience. The young man they sent out was very inconsiderate and rude. He said that he only had 10 minutes to get hooked and leave - get down the road. The guy even left without saying anything. Seriously.... Quality??? Where's the quality in that?? read more

My State Farm insurance provided me with service from this company for being locked out of my vehicle and let me tell you I was so happy with their skill and how long it took them to get to me. Thankfully, I was just at the Walmart in Clinton and they were able to reach me in 20min--very soon. I called there company directly and spoke to a very kind representative. It totally made my morning honestly I was so happy the situation even happened because they were so kind and so patient. And then to top it off once my locksmith came to my door. He managed to literally get my key out of my seat in less than five minutes. Chris was exceptionally talented and made my experience locking myself out of my car a breeze and I will forever be grateful for this company And my insurance that paid for it. State Farm is also a great insurance the way to go guys. read more

Scammers! !!!! QUALITY TOWING quoted me one price over the phone for a 5-mile tow, but when I arrived to pick up my vehicle, they added $300 more in fees !! When I questioned the charges, the manager became belligerent and threatened to keep the car longer. Total extortion !!!!! if I could rate a 0 for review I would !! read more

William helped me; he was so kind and helpful!! He arrived quickly and got me back on the road! 10/10!!

I've used quality towing every time I needed a tow. They always come through at a reasonable rate and always on time

Jordan was friendly and helpful. Made a rough night much more manageable. He dropped me off at the motel, letting me stay dry from the rain. Thank you read more

AAA sent William to unlock our Ford Ranger. He was very courteous and timely in his response. Thank you, William.

Have used this place multiple times. Their prices are fair and they usually get to you quickly. However if you're stuck in mud or snow do not expect any help from them. A driver from them was sent here via AAA. My kid's car was stuck in our yard in the mud from all the wet the snow has caused. Our cars make it in and out of the actual gravel drive just fine. He parked off the driveway. Anyway the guy took one look, saw snow, ran away talking about himself getting stuck on 'ice.' Mind you it was dark so how he determined it was 'ice' is beyond me. Aaa still hadn't sent anyone else 24hrs later so we just called quality towing directly. Figuring that explaining the sitaution may help. The lady that answered had the nastiest tone I ever heard. You'd have thought my son insulted a deceased relative or something. I took the phone to explain it was not 'uphill' cause she kept saying 'up there.' I explained the drive was flat, salted and shoveled today. She kept trying to cop attitude and cut me off talking bout not risking their trucks. I interrupted explaining that I didn't want anything risked but was trying to express the situation properly so nobody wasted their time. She then stated that they could 'try' (gee thanks for doing ur job lol) but that if any sliding happened they would have to leave. That's fine all we want is an attempt. Dear god what terrible customer service. Do not call these ppl unless you're on a plain road. They'll leave you stranded without even making an attempt then abuse you when you call. UPDATE: Lowe's Tows in clinton came here no hesitancy upon hearing the situation. Got the car out in less than 7 minutes. Were very kind and helpful. I highly recommend. read more

Thank you Jeff for coming to our daughter's rescue tonight after having a flat tire. They were there in less than 30mins Thank you all again read more

Cody from Quality towing LLC in Oak Ridge TN was very professional, courteous and listen to our needs. He picked up our truck and delivered it to the dealership in no time flat. Can't thank him enough. This was on 06-15-2024 read more

Hug love you guys helping him on your dime. Thank you! Will use you guys if in your area& need help!! Great job guys. read more

Saw you helping Adam Brown Adventures on YouTube. It was fascinating watching you pull that old car out of the river in one piece. It looked really cold out. It's awesome you helped with their effort to find missing people. Way to go! read more

So Quality Towing of Oak Ridge Tennessee just towed my wife's truck home from Clinton. The driver (Brandon) of the tow truck makes the comment that "if any BLM PROTESTERS GET IN HIS WAY HE WILL RUN THEM OVER" and laughs. My wife Tonya Hopper and sister Heather Rau... Who are of Caucasian decent was present at the time... Along with my Bi-ethnic 7 YEAR OLD DAUGHTER. MY step father them pulls up shortly after (not knowing what just was said)... Ofcurse driver Brandon says nothing of the same capacity. Brandon then brings the car to our home (I'm outside Not knowing what was said) Brandon says nothing while doing his job...hands my wife the keys and leaves. I'm then told what had transpired. I call Quality instantly in outrage. The manger answers the phone very professional and politely. After a few words in she POLITELY interrupts me and says " Excuse for interrupting but I'm shaking I'm so mad and he will not have a job after this call ends." I was so upset I forgot the Lady's name. A "Brandon" will not tow for me ever again. Thank to Quality Towing for stand up for the right thing, but Desmond Freeman and I will have "Frees Tow and Haul available soon to insure this never happens again. One truck or one million! "IF YOU REALLY WANT CHANGE: BE THE CHANGE!" Now is the time for All businesses to thin the herd with Unacceptable behavior! My #BLM=our$2 read more

Quality towing has volunteered their time on multiple occasions to help pull cars out of rivers and lakes. The staff is always amazing. Go to them when you have toeing needs in the area. read more

I just want to thank Quality Towing for helping Jeremy with Exploring the Nug to help recover that car from the river. Quality Towing did it all on their dime in order to help. I'm in Ohio so a little far away but it's important that they get a shoutout for doing such a good job. read more

Thank you for helping Exploring with Nug and Depths of History pull the lady's red car out of that river !!!

Darkness and pouring down rain didn't stop Jason from rescuing my car within 30 minutes! Great communication to let me know when he was close to my location and when he had delivered it to the repair shop. Thanks for being awesome, really appreciate you. read more

Very quick and friendly service. I'm not sure what else I need to say to make this an accepted review. How stupid yelp. read more

fat fuck couldnt get my car home in one piece. never took pictures on the car before he put in on his truck. but thankfully I did horrible experienc using them. will never again, and nor will anybody else I know. I think people would rather have there car in one piece on the side of the road. other than 17287 pieces in my driveway read more

My car was DEAD. Would not move.Right across the steet on Oak Ridge Turnpike happened to be a repair shop I knew NOTHING about except yrs ago an 80-ish r od man I was friends with used them occasionally. We're talking over 20 yeas ago. I needed my car towed. I looked on my oh so smartphone on Yelp and Quality towing got a good review. Yelp hasn't let me down yet so I called them and i'M SO GLAD I DID! Going to this car repair/gas station/rip off joint was a HUGE mistake but Destin I believe became my hero! He was the true hard working gentleman who came to rescue and tow my car and me not just once but twice in less than 24 hours. He was fast, very professional and extremely kind. This place called the next morning and told me my car was ready. Paid an outrageous price for no more than they did but that's a separate review. I drove maybe 4 miles, stopping once, and on Ilinois at the stoplight IN the turn lane, my car did the EXACT SAME THING-IT JUST WAS DEAD! I was furious! Had a man cuss me at my window. I called Quality towing again and Destin showed up quite fast. We returned to the repair shop I'd just paid and left less than an hour before thinking my car was fine. Of course, they knew I was on my way back. When Destin took my car off his extremely cool looking wrecker he asked me did I want to pay the towing bill or just give it to them. I didn't realize I even had and option. Of course I said "let them." Bless his heart, HE walked in, gave it to the man behind the desk and without words got it signed and smiled at me and left. To me and anyone I hope to inform, if you HAVE to be towed- Call QUALITY TOWING in the Oak Ridge 4area. No towing is cheap but the kindness,fast response and the overall experience while not one I was looking for turned out to be a good experience considering the whole thing. Thank you Quality towing. read more

My car broke down on me on Clinton Hwy ...I called Quality Towing within 30 minutes they got to me loaded my car up and brought me and my car back home! They charged a flat $75.00 fee. The driver was extremely nice to us. I would call them back again! read more

I'm 73, and this is my third time to have a car towed. Of those three occasions, Quality Towing was the best by far! Their quote for the towing was half of what anybody else was asking for (the distance was over 30 miles, one way). Received quality service from an honest and friendly driver and assistant. What could have been an unusual situation turned out to be a very pleasant one. read more

I called three companies to get quotes to tow my truck this past weekend. Quality LLC was the best price by $10. I was not stuck on the side of the road so this was not an emergency situation. I called and scheduled to meet the tow truck where my truck had broken down. It was a Sunday and plan to meet the driver and hour and a half from the time I spoke the the dispatcher. The dispatcher who answered the public number was friendly and polite. The tow truck was late I called to confirm there was not a mix up 15 minutes after the scheduled time. I was assured the driver was on his way. The driver called a few minutes later and said he was headed my direction. He showed up 30- 40 minutes after our planed time. It took a couple of minutes to load my truck, all wheel drive required a "Roll back." I followed behind the 9 miles to the garage that will perform repairs. The driver said it would be the same as the dispatcher told me over the phone, no load fee or per mile charge just a flat rate. $65.00 All in all it was as pleasant experience as possible under the circumstances. I was worried after I read two of three terrible reviews on google. I would call these guys again, hopefully not anytime soon. I am not judging the tardiness to harshly since I told them it was not an emergency, and it was also an ugly rainy Sunday afternoon. read more

Four hours away from home on a road trip, my car's transmission decided to give out. I used Nissan's Roadside Assistance and they set me up with Quality Towing. They were timely, efficient, and helpful. I hope not to have to use them again after my car gets its new transmission, but if I find myself in a bind near Oak Ridge again in the future, I would give them a call! read more

I called AAA to have my car towed from Oak Ridge TN to Athens TN which is a hour away and he was late getting the car to start when he arrived he was alone then almost 2 hours later he had a female with him. I had things to do so had to cancel to wait on this slow ass driver. I will file a complaint with AAA to complain about the quality of the service i received. read more

Called AAA to get a tow for my car. They called Quality Towing. After an hour I called AAA back to find out where they where. After another hour they finally showed up. read more

Disappointing service. My wife hit a deer on her way to work. When Quality Towing arrived, they loaded the car onto the truck, and the windows were still down with the hazards and headlights still on. I asked him if he was going to roll the windows up and turn off the lights when he got to his place of business. The gentleman assured me he would do that as well as secure the vehicle. When he left the scene, he pulled into a Weigels gas station for gas, and I decided to follow for confirmation once again that the car's windows would be rolled up and the hazards/headlights turned off when he arrived at his lot. He assured me again that he would take care of it. Two days later my insurance company contacted Quality Towing to pick up my car for transport to a collision center for estimates and repairs, and they were told by Quality that my car was not in their lot. Once this was worked out by a conference call among me, my insurance company, and a representative from Quality (as they did have my car), the insurance company was able to transport the car to the collision center as planned. However, when the car reached the collision center, the windows were still down, the hazard light button was still engaged, and the car battery was dead because the lights had been left on. My biggest concern was that my 2014 Infinit had been exposed to open weather because the windows had been down for the entire 2 days it was stored in Quality's lot. After all this, they also said that they had not been given a key to the car, which they had been, and later stated that the key was left in the vehicle before it was transported to the collision center. This company was very unprofessional and lacked attention to detail and communication among its employees. I expressed my dissatisfaction with their service. During the conference call, they went over the charges for the tow bill and it was absolutely ridiculous!! They also tried to charge an extra day's lot fee (their bill started charges on the 6th but the accident was on the 7th). They charged a tow fee, labor fee, gate fee and a lot fee. The tow itself was $175 and the labor was $375 with a $40 gate fee, but I do not remember the lot fee. Either way it was ridiculous and their service was completely unprofessional. read more

I extend my thanks and appreciation to Quality Towing for the professional way in which I was served. A call on a Saturday afternoon was received well by the business and response was more than professional and kind. I even had a special request for the wrecker to stop by my house first to see where a car that was in storage would go at my home. This would make a difference in how to load (front or back first) on the roll-back. I was given an hour and 1/2 window but response was even quicker as the driver (Dan) was on his way and at my home within less than an hour. The gentlemen introduced himself and presented a very professional and courteous attitude and help and discussed the best way and how to drop the car once it was at my home. The driver met me at a storage area and took special care with my old car and respected me and my needs. The driver then took special car in delivering the car to my house and helped me get it into the garage. All went very well and he (the driver) should be commended on his professionalism and courteous approach as well as his knowledge of how to handle the load and people around him. He displayed absolute respect for me and my needs. Thanks for your help and be sure Dan knows how much I appreciate the help and delivery. Harry/Oak Ridge read more