Customer service was less than stellar. Wife and I were in the store asking about a grill guard…read moreand tailgate ladder for our Ram 2500. The phone rang and after a 10 minute wait while she continued talking on phone we left. We were also told there is no bathroom for public use.

He could have sold me a new $1100 tonneau to replace my broken one which other repair shops said…read morecould not be fixed. He fixed it for $33. Bottom line: Integrity.

My husband just called to ask if they had a part in stock for our camper. The lady that answered…read morethe phone cussed at him and when he said he would just go somewhere else she cussed at him again. Would not recommend this business to anyone!

great place amazing customer service and helped me with every step of the way with my situation…read morewith my RV I would recommend to everyone

After I bashed the exterior metal steps on my RV, these knowledgeable, courteous guys were able to…read moresee my RV right away. They fixed the steps for an affordable fee and I was out of there within an hour!

We purchased a Keystone Passport 3100RE in May of last year from another RV dealer in Tyler, and…read moreunfortunately, it has been in the shop multiple times for repairs, with them keeping it for weeks at a time. Recently, I had a leak in the water heater and decided to reach out to Pittsburg RV, as they are much closer to my home. I had met Randy, the manager, and thought I would give them a try. I called Randy this week, explained the issue, and Carl Hughes promptly called me back to discuss the details. I dropped the RV off for repairs, and to my surprise, they called the very next morning to let me know it was ready for pickup. I wasn't expecting such a quick turnaround! The team at Pittsburg RV was incredibly professional, listened to my concerns, and got the job done fast. They've definitely earned my business, and I highly recommend giving them the opportunity to earn yours as well. Bryan Caldwell

Matt the owner is very dishonest and did not follow through with what is promised. Has taken…read moreaggravate of my dad and continues to scratch for more money than the work that has been done. Please avoid this business as they are unethical.

I tried and tried to give them a chance to redeem themselves but it seems like I wanted that more…read morethan they did. I can honestly say this was one of the worst customer service experience I have ever had. I rarely leave reviews but when people are looking to purchase something that is so costly steer clear. I am not local to the area , I found an RV that I wanted more information on and reached out via email. They reached out first thing the next day and we were ready to move forward. I had been in very close contact all day with our sales agent and went as far as submitting a credit app to have them run our credit. It wasn't until after our credit was ran that we got a call saying "oh sorry the camper just sold to someone else"...... 1. Why did you run our credit if someone else already had a credit app in for the same unit 2.Why weren't we informed before taking a ding to our credit that we had no shot. It felt like since we were not there in person we were pushed to the side and completely screwed over. I got a call a few days later from the manager saying how sorry they were, they weren't sure how this happened and they were going to make it right. I wasn't sure how seeing as how the camper we wanted now belonged to someone else but was willing to see what came of it. We continued our search for a different camper and thought we had found one about a month late. I reach out to the sales agent as well as the manager asking how they were going to be able to "make it right" I simply asked what that looked like, through our a few options, to see if I was on the right track or way off base. I would get vague responses and eventually none at all. Once again since I was not there in their face I was pushed to the side and not cared about. Unfortunately good customer service is incredibly hard to come by and from my experience does not exist at this location. If it were me I would go anywhere else.!

Bought a used camper from the Poteau location. I asked multiple questions about the camper and was…read moretold that it was all set for going camping. The salesman either was lying or did not know what he was talking about. The skylight leaked water, refrigerator did not work, canvas in bedroom area was separated from the camper in one area, the converter did not work and the bearings had not been checked as promised. Beware of doing business with these people.

This is a company I would recommend to anyone looking for an RV purchase. Dusty and his staff are…read moreabsolutely wonderful, honest, pleasant, faithful and fun people to do business with. We were looking for a specific brand of RV and during a camping trip to New Mexico in October 25 on our return trip home to Pittsburgh my wife and I decided to stop here to look at what stock they had. Dusty spent an exorbitant amount of time going through the various units and discussing all aspects of the manufacturer and the model we were interested in. Although we were interested, as usual I was not yet ready to make the purchase. Over the course of the next few months we talked with Dusty on a couple of occasions and he was gracious enough to spend whatever time he needed to answer our questions. Even though there are other dealers closer to us, including one we visited earlier, we were very impressed with Freedom RV. Long story short, we were visiting our daughter in Florida and decided to attend the Tampa RV show in January '26 and had the opportunity to meet several people, including the owner himself of the manufacturer which is Trailmanor. They had nothing but great accolades for Freedom RV and their story and vision made it clear to us that we would be purchasing not only an RV but owning something from a company who actually stood by their product with support which none of the big name manufacturers will do. So we contacted Freedom RV and made the purchase of our new RV after returning to our winter home following the show. A HUGE thank you goes out to Dusty, Kelly, Julia and Brenton for all of their hard work and patience in putting this deal together. We are happy to be a part of the Freedom RV and Trailmanor family.

Awesome experience: 1. Zero pressure…read more2. Sincere & pleasant people 3. "Extra Mile" service Nuff said?

Overpriced and shoddy work. This is a 1 star combo plate…read more I got my first RV (not from them) to see if I liked it. I wanted them to do a once over on everything to make sure it was serviceable and flush out tanks. I later found the gray water tank hadn't been touched/tested. They said they tried to fill the propane and it leaked. They said they didn't fix those those. Turns out the propane is still in the tank months later as I use it very little. I can only guess that they mistook the relief valve for a leak(?). I understand that there is not as much money in service vs sales of a new RV. However, a job worth doing is worth doing well. They also don't realize that Someone looking to upgrade to a larger RV remembers the shoddy work. For truth in advertising, I think the "Shady" should be underlined or somehow emphasized in the name.

We are staying at the RV Park right next door to the RV Center and we discovered that our gray tank…read morewould not empty. Late on Tuesday I went over there to see if someone could take a look at it on Wednesday. They said that they were booked solid Wednesday since it was the day before Thanksgiving and they would be closed the entire weekend. Never-the-less a technician drove over to take a quick look and said that he might be able to squeeze me in so I didn't have to deal with it for the entire long weekend. Not only were they able to squeeze me in on Wednesday, but they fixed the problem in only 1/2 hour!! We can now enjoy the long Thanksgiving weekend. THANK YOU!!!!

When we arrived at our friends' in Sulphur Springs TX, to mooch dock on their property, our living…read moreroom slide wouldn't go out and our levelers weren't working properly. Our friend insisted we take our motorhome to Travel Time RV for the repairs because he trusted them to do the job right and at a fair price. He was very WRONG!!! The mechanic, Allen, who worked on our rig has no right calling himself a mechanic. We gave him a laundry list of what needed to be fixed and pretty much everything he touched was worse than before. We gave him a new wiring harness for the slide/levelers and he said it was no good and took the old one out of the trash and put it back. We were charged over $200 for another wiring harness and it was put in so poorly that all of the wires frayed while driving! This is a letter we sent to the dealership: I am writing this to explain what happened with the service we received at your facility. At the insistence of our friend we agreed to bring our RV in to your facility for service. The items that were to be addressed were: the levelers, the front slide, cleaning the ac's and replacing the electric element in the water heater with a new element that we provided. As to the slide, I gave Allen a brand new upper wiring harness to replace one of the 2 that are required. He put it in before replacing the lower harness, and then told me that the new one I gave him was bad. How could he have known it was bad if he didn't replace the other one first. When I said let's get a new one he said no and went to the trash, dug out the old one from the trash and put it in before replacing the second harness. The parts were replaced with reconditioned parts which you now claim come with no warranty. I have spoken with other mechanics and the all say that even reconditioned parts come with some warranty, even if only 30 days! As far as the levelers he did replace one foot and some springs. I gave him a new element for the water heater which he said he replaced. The heater never worked on electric and still only works on propane which is exactly the way it was when we brought it in. He also said that he cleaned both AC's which seem to be fine. We picked up the RV and went back to our friend's and the slides went out and in once. We left and went to our next stop and the levelers and main slide do not work. Also all of my instruments and fans do not work either. In addition, the tire that he had off to work on the wire harnesses was put back but he didn't put both lug nuts on properly that keep the hubcap on. We lost one of those lug nuts while traveling and the other one came loose and we almost lost the the entire hub cap. We have been traveling full time for over 5 years and now hub caps have ever come loose even when driving over rough terrain. The total paid for the work was $3373.97. Before we took it in all the instruments on the dash and one fan worked, now nothing works. The slide worked sometime and now not at all. I had asked Allen to check my rear camera and monitor because it worked most of the time, but not all of the time. He told me that it was hopelessly dead and would not work at all. However, when I returned I pushed the button to see if he was right it went on and works perfectly. This truly makes me doubt that Allen knows what he's doing!!! My RV is in worst shape then when we brought it in and $3373.97 is a lot of money! And we were without our rig for 3 weeks!!! Bottom line I would like to know if anything can be done to make amends for what i'm going through before I let the world know just what I think of the treatment I received at your shop and the lack of quality workmanship. PS: When we arrived at our next destination we asked the park management for a recommendation of a mechanic to come to the park and fix our issues. The mechanic he recommended fixed everything. We needed two rocker switches, that the mechanic claims he replaced, for the slide that cost us $30 total and the mechanic charged us $200 for his time. Jason was efficient, knowledgeable and quite fair in his pricing. We wish we had never gone to Travel Time RV in Sulphur Springs TX and you shouldn't either!!!

Had a tire disintegrate and destroy the plastic fender, the cabin wheel well and part of the inner…read morewall of my travel trailer. Took it to Travel Time who ordered parts immediately. But, it took 3 months to get them. Once they got them, it only took a couple weeks to get the work done. Since it was starting to dip into the low 30s at night, they winterized the trailer free of charge. Then they came in about $300 below the estimate. They don't just have a satisfied customer. They've got a loyal customer.

Incredible RV repair man!!! He is extremely affordable AND efficient. We called him in the evening,…read moreand he showed up the next morning. He also showed us how to troubleshoot our problem on our own if it ever occured again (older RV refrigerator kept giving us an error code and shutting down completely, but the unit itself was still in great shape). He followed up with us the next day and reminded us to call him if the problem occurred again. We did need to call him later that week, and he graciously helped us over the phone at no additional charge. We called 5 different RV repair me before him before we left on our trip to Beaver Bend State Park, and they all said we would have to get the unit replaced. Cole is a blessing to have found, and he eliminated our RV stresses without emptying our pockets. We cannot say enough praises about him and his work ethics. Our only problem...we can't take him with us! ; )

I called this guy up because I was having a problem draining my shower. I also had a broke handle…read moreon either my black tank or my gray tank. I was confused. I took a picture and showed him he was supposed to bring me a handle and replace it instead he drove out to my house. Charge me $75 to go and pull the handle to let my gray water drain. That was the problem. I was pulling the wrong handle . I was pulling the black water, but it had a broken handle so it was really hard. I feel like this guy knew exactly what the problem was. So he showed up did not show up with a new handle and charge me $75 to pull the black water tank handle. Definitely would not trust this guy at all. So the service call should've been him replacing the broke handle. I thought it was pretty strange because he came out here really quick and I thought oh well maybe he has the handles on stock or something but no he came out without the part. So basically, I had two handles and one of them had a broken handle that I could not pull and the one that I was pulling was not the gray tank so this guy came out here without the new handle that I asked him for just wait for him to make a quick $75 without doing any work whatsoever. I even have the text messages still I will be uploading those later. They're on another phone.