There are companies so bad I wouldn't recommend them to my worst enemy. My experience with Rocky Mountain Doors (RMD) falls short of that level. They aren't evil, nasty, or truly harmful. I just can't recommend them to friends.
My dissatisfaction stems from the poor quality of the door they sold me and their actions afterwards.
RMD installed the door in July 2014. I initially believed it was a quality product. After the first winter I found rain water dampened my inside carpets under the door but I could not tell how the water was getting in. By the spring/summer of 2017 the problem got much worse with water seeping under the door's windows, coming through the door itself. I found the cause. The weight of the glass had caused the corners of the window frame to crack. These cracks effectively created a funnel, streaming rain water into the door and into my carpet and floor. My confidence in the "quality doors" was shattered. I was once told, "Customer confidence is gained in drops and lost in gallons." Bob said this was covered under warranty and he would order new frames. The new frames would be better, stronger, blah, blah, blah and they wouldn't crack like the ones I had before. It would take a week or two to get the new frames. So I caulked the cracks and no more leaks. This was around August or September of 2017.
Sometimes bad things happen. The measure of a company isn't that bad things never happen, but what a company does and how it reacts when bad things happen. After more than a month I called to inquire. I was told the frames were never made. The order was "lost" on someone's desk. So...now I was going to get an even better frame, blah, blah, blah to make up for the delay. Fast forward towards the end of January...I had to go to the store to finally find the frames had arrived. On Jan 24, 2018 new frames were installed. I was shocked when I was handed an invoice. I understood these were covered under warranty. It seems we had a misunderstanding. The frames were covered, but the installation wasn't covered. Installation is only covered for the first year. What? Even for an obvious design flaw? These frames were a time bomb. They were going to fail. I guess if doors lasting about 20 months is acceptable to you then you've come to the right place. As a customer I HAD confidence that I was buying a quality product backed up by a quality company. I'm disappointed on both accounts.
I understand RMD is a business but when I pay for quality, I expect quality, not ongoing aggravation. I have a $385 invoice claiming $100 to stain frames which I imagine to be less than a 20 minute job (i.e. $300 per hour) and $285 for installation (which took a little less than 45 minutes (i.e. $380 per hour)). Now I don't know about you, but I have never come close to making $300 per hour. If you do, then perhaps RMD is a reasonable choice for you, but if you make less than that, you may just want to try someplace that backs up their claims of quality with... uh, quality. This really is the crux of the issue. Not only did they sell me a defective product, but to rectify the defect, they are making a profit. The adjectives that come to my mind are less than kind about Rocky Mountain Doors.
I don't expect RMD to take a loss because of another manufacturer's defect. But I do expect them to stand behind the products they sell.
I do not dislike any of the people I have met at RMD but I can't recommend them to friends. The quality of the window frames was inadequate for what they are expected to do. This created a situation that partially flooded my bedroom and potentially caused damage to my house, carpets, flooring, furniture, and created great concern and effort to locate the cause of a problem that should never have happened in the first place. And to add insult to injury, the company that installed them makes a profit to fix the problem. Shameful.
So, if I don't like you, I recommend that you get your doors from Rocky Mountain Doors.
If I like you, do yourself a favor and look elsewhere. read more
