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Billings Window & Door

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4 months ago

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Sarah H.

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Rocky Mountain Door

Rocky Mountain Door

(6 reviews)

We purchased an older house with a beautiful nonstandard sized door. Unfortunately the lock…read morehardware was original to the house and long wore out after over a century of use. We really wanted to keep the original door since it is something special but getting the hardware updated was an absolute nightmare. Hours of poring over catalogues, looking at eBay auctions trying to find vintage parts brought up nothing. I spoke with at least four different locksmiths in town including some who specialize in old houses and absolutely nothing came of it. We had actually gotten to the point where we were going to give up and look at having a replacement door made so we could have modern hardware that will allow us to properly lock our front door. We found Rocky Mountain door by pure chance and after a couple of phone calls and in about two weeks, the original door was taken down taken to their shop and had nice modern hardware fitted to it and I think the door is ready for another hundred years. I am really looking forward to working with them on several other projects we have around the house. I give them my wholehearted, unrestrained and unequivocal endorsement.

Picked up our Exterior French door today. Super excited for our remodel to get underway. Actually…read moreordered the door on Thursday, they built the french door at their shop and I was able to pick it up the next day. For delivery they get 5 stars. After that their service and attitude only warrants 1 star. They loaded the french door unto the pick up bed Box. They had trouble with securing it. I told him I had to get to Laurel with it. "You'll be fine" Unfortunately I made it about 2 miles down the road, when I actually saw the tie down give way. Pulled over by 32nd/Central, 2 nice gentlemen from State Farm came out and assisted. But again, I made it another mile before the tie-down gave way. I called my husband and son, and the three of us spent another hour reloading the door and securing it properly. When I called to let them know loading was NOT good, it was a flippant "sorry about that". When I called back to speak with the owner, he gave me only excuses why it was my trucks fault. I really wanted for them to apologize and remember NOT TO LOAD the next vehicle like that. The door installed really nice. They built a good product, in a short amount of time. So I spent money locally, (which is good) they had the product to me quickly (another point), the product is excellent in quality (no air leaks) but service and customer satisfaction is thumbs down. I had an interior french door to purchase, which I did at the local Lowe's store, they missed those $$

Win-Dor Industries

Win-Dor Industries

(9 reviews)

Win-Dor Industries Inc. Has come through for me in a big way. A couple days ago I posted an…read moreunfavorable review about Win-Dor. The owner, my salesperson and I had a lengthy conversation this afternoon about my door. It had come in and opened in the wrong direction. My door was a special order and as we all know most businesses sell special orders as non returnable. Even in my business where special orders are an everyday occurrence, I fully understand the implications. Win-Dor made an exception and offered to order a new door and exchange the incorrect one at no cost to me. I want to thank the owner and salesperson for taking the time to hear me out and to offer this solution. What wasn't said in my original post that I would like to be known is, from the time of my quote to when I picked up the door my salesperson went above and beyond. Offering options and solutions to my design that would allow me to get what I wanted for within my budget. Actually, what he offered that I could afford was beyond my expectations. I am truly thrilled with the overall project even tho we had a bump in the road. Win-Dor had no obligation to return my door and they could have sent me walking today. What they did today was turn an un-happy customer into a very happy and thrilled customer. I feel confident enough with Win-Dor and it's staff and their abilities to refer all my clients to them for doors and windows. I deleted my original review because I felt as if now it's a mute point. I would ask anyone who read, liked or commented on the original post to please consider Win-Dor for your next project. They made it right and after all that's really what matters in the end. Thank you Win-Dor for standing behind your promise to take care of your customer. I really appreciate it.

Worst service ever. screen door underwarranty but Toby just said he will have it delivered to our…read morehouse and we can find our own installer . Talk about defensive, rude and a very poor representative of Anderson products. I do not understand how they can possibly stay in business.

Lynnrich - New Berlin Sliding Patio Door

Lynnrich

(2 reviews)

Stay away from them worst customer service ever…read moreI had my windows changed out and set up the install day and time. they showed up a day early and wanted to let me have a construction crew that I do not know run around my house when the only person there was my 15yr old daughter after the windows were installed I had an issue with 2 of them not closing properly, it took 2 months to have them come out and look at it. second time with 1 of the same windows another 2 months and the actual (joey) owner came out to fix it. I called him when I got home and he said I was lying because he showed me that it was working before he left, funny I wasn't home when he left. He then told me it was not his fault that I was too stupid to know how to open and close a window. Go a head and use them if you don't want any follow up service and when you call have the owner call you names while swearing at you

if you have this company do your roof, make sure to have them pull the paper off the bottom edge of…read morethe roof where the ice and water shield goes. they dont do it and in order for it to work properly it needs to stick to the wood. they had an out-of-state crew do the roof on my house this summer and they did not cut the shingles at the edge of the roof going up the eave. they just ripped them off. they also broke a spotlight off the fascia and did not report it or offer to fix it. when joe from the office came to look at the handiwork he tried to play off the jagged edged shingles like there was nothing wrong with them and thats how they should be. when he saw the fascia bend and sticking out he looked at me and said, "so whats wrong with it?" they did the job in september and still havent fixed the damage. they did a poor job and i will not hire them to do any more work.

Renewal by Andersen of Montana

Renewal by Andersen of Montana

(7 reviews)

Crew of three did a removal of the 50 year old sliding glass door and installed the new door. After…read more2 years when we tried to close the screen door, it would jump off the track every time. It was obvious the frame had become out-of-square. First troubleshooter from RbA confirmed frame was not square. Second RbA troubleshooter discovered that the sill plate was warped, due to installers not adding boards to properly support sill plate. Body weight of users, stepping on sill while going in and out, caused sill to warp, thus inducing out-of-square to frame. Second troubleshooter added a sister board to the existing sill support (which the installers should have done, but failed to do so), then hammered in a few wooden shims to warp the sill in the opposite direction in order to get the screen door to work. Not happy to have paid for a $10,000 door with a warped sill plate after only two years of use. Manager told me the installers did the job correctly, so considered the problem fixed. He told me our house had, probably, settled since the install. House hasn't settled 1mm in 50 years. RbA = FRAUD. We're in Montana. Blaming the faulty install on the old house doesn't represent RbA's "certified, master installers" very well. If old houses present a problem, then, perhaps, the "certified" installers should have known enough to make sure the sill plate was adequately supported in order to keep the sill from warping in only two years. I suppose the "old house" excuse will be used by RbA to justify the new weatherstripping from coming loose from the new frame, too.

I wrote a review, but I don't know where it went. We were totally satisfied with all aspects of the…read moreprocess from purchase to installation of windows and a pony wall--all within six hours. I highly recommend Renewal by Anderson.

Billings Window & Door - windowsinstallation - Updated May 2026

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