I had an appointment and arrived on time. I was one of the first people there and stood in line…read morewith other appointment holders. Even though I had already filled out all forms at home and checked in online, I was told I had to fill everything out again once inside. Annoying, but fine.
After that, I was told to sit down. That is when I noticed everyone else was being handed a paper number except me. The woman handing out numbers, the one with dark curly hair, completely skipped me like I did not exist. When I went up to her and calmly asked why I did not receive a number, she was immediately rude and dismissive. She acted irritated that I even spoke to her. She told me to go stand in another line for people filling out forms, even though I explained more than once that I had already completed everything online and my online check in number was 005.
She did not listen at all. She talked over me and waved me off like I was a problem she did not want to deal with. Because of her attitude and refusal to do her job properly, I had to stand in yet another line for no reason. When I finally reached the appointment check in counter, I was told to sit down again and get a new number. By then, they were already calling numbers 10 and 12 while my online number was 005. At that point, I was angry and worried my appointment had been skipped because of her incompetence.
I went back to the same curly-haired woman to ask why my number still was not being honored and why I was being sent in circles. Once again, she ignored me, showed no interest in helping, and treated me like I was invisible. Her behavior was cold, selective, and completely unprofessional. She had no issue being friendly and helpful to other people but chose to treat me with disrespect.
The only reason this situation did not completely fall apart is because a kind Caucasian gentleman stepped in and actually listened. He treated me like a human being, reassured me, and made sure my number was accounted for. He was patient, calm, and genuinely helpful. He was the only bright spot in this entire experience, and I truly wish I could thank him in person. God bless that man.
Even after the numbers jumped to 21 and people who arrived later were called before me, I was eventually seen. The woman who helped me at the counter was polite and efficient, which I appreciated.
This location is extremely disorganized, but the biggest problem is the staff member with the dark curly hair. Her attitude and refusal to listen caused unnecessary stress and confusion, and she should not be in a public-facing role. One good employee saved the situation, but one bad employee almost ruined it entirely.
Avoid this location if you can, or be prepared to stand your ground and advocate for yourself.
