I had a surprisingly great experience at the DPS office overall. Most of the staff were friendly,…read moreprofessional, and genuinely helpful. The process moved smoother than I expected, and several employees went out of their way to answer questions and keep things organized. That said, I would strongly recommend avoiding the lady at the first booth if possible. My interaction there felt unnecessarily rude and dismissive, which stood out compared to the rest of the team. Thankfully, once I got past that initial step, the rest of the experience was much more positive. Overall, good customer service from most of the staff, but that first impression could definitely use some improvement.

Why is it so difficult that a human pick up the calls? The " virtual assistant " its horrible!!!!!!…read moreIt's costumer service!

Had an 8am appointment on March 24. About 25 mins before the office opens, two DPS staffs came out…read moreto make sure we are to be served correctly. They took their time with much courtesy and patience. I was served by a very nice lady at Counter 3. Very polite, courteous, with a great attitude and professionalism. THANK YOU!

It is very hard to manipulate the website. If you just need an ID you have to wait the same as for…read morea drivers license. You're a big state and city with resources. Please do better.

I had an appointment and arrived on time. I was one of the first people there and stood in line…read morewith other appointment holders. Even though I had already filled out all forms at home and checked in online, I was told I had to fill everything out again once inside. Annoying, but fine. After that, I was told to sit down. That is when I noticed everyone else was being handed a paper number except me. The woman handing out numbers, the one with dark curly hair, completely skipped me like I did not exist. When I went up to her and calmly asked why I did not receive a number, she was immediately rude and dismissive. She acted irritated that I even spoke to her. She told me to go stand in another line for people filling out forms, even though I explained more than once that I had already completed everything online and my online check in number was 005. She did not listen at all. She talked over me and waved me off like I was a problem she did not want to deal with. Because of her attitude and refusal to do her job properly, I had to stand in yet another line for no reason. When I finally reached the appointment check in counter, I was told to sit down again and get a new number. By then, they were already calling numbers 10 and 12 while my online number was 005. At that point, I was angry and worried my appointment had been skipped because of her incompetence. I went back to the same curly-haired woman to ask why my number still was not being honored and why I was being sent in circles. Once again, she ignored me, showed no interest in helping, and treated me like I was invisible. Her behavior was cold, selective, and completely unprofessional. She had no issue being friendly and helpful to other people but chose to treat me with disrespect. The only reason this situation did not completely fall apart is because a kind Caucasian gentleman stepped in and actually listened. He treated me like a human being, reassured me, and made sure my number was accounted for. He was patient, calm, and genuinely helpful. He was the only bright spot in this entire experience, and I truly wish I could thank him in person. God bless that man. Even after the numbers jumped to 21 and people who arrived later were called before me, I was eventually seen. The woman who helped me at the counter was polite and efficient, which I appreciated. This location is extremely disorganized, but the biggest problem is the staff member with the dark curly hair. Her attitude and refusal to listen caused unnecessary stress and confusion, and she should not be in a public-facing role. One good employee saved the situation, but one bad employee almost ruined it entirely. Avoid this location if you can, or be prepared to stand your ground and advocate for yourself.

0/5 HORRIBLE went in there for a appointment for a…read moremotorcycle license and they denied me because they didn't know what a motorcycle was and asked for a supervisor and told me the same thing NEVER GOING BACK HERE AGAIN!!! UNPROFESSIONAL GO TO A DIFFERENT AREA

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

Very good and fast for a permit. didn't have to wait more than 5 mins with our appt. Customer…read moreservice was very helpful!

We were recommended Sarah and North Texas DPS from a friend and we had the best experience this…read moremorning for my 16 year old daughter. If you're in the Dallas area, it's a little further (about 25 mins) but completely worth it. Sarah immediately put my daughter at ease. She was so organized and made sure I had all the correct documents for the DMV. They will print for you on-site if you're missing anything. We did the 30 min pre-test so my daughter could get comfortable. It was overall a very positive experience.

I am so thankful we found North Texas DPS Testing! First of all, Sarah is amazing! She communicates…read moreeasily and gets stuff done quickly! My son had the best testing experience here! Sarah is so organized and had everything ready for us within a small window of notice! Can't wait to bring my younger son here soon! Thanks y'all!

Clean. Orderly. Gone are the days of waiting three hours through a cacophonous milieu of chaos…read more This Department of Public Safety Office makes getting your license renewed easy. First, you do have to secure an appointment online. When I got the notification via mail that it was time to renew my license, I made an appointment a few months in advance on their website. Once I arrived , there was ample parking for my early morning appointment when I arrived. Upon walking in, there was an employee who had me check in via iPad to assign me a number and then directed me to a waiting area. I only had to wait about 10 minutes before my turn. Once my number came up via an announcement and a readout on the flatscreens in the waiting area, I made my way to the appropriate desk. The rest of the process was pretty much unchanged from years previous- submitting forms, taking a new pic and paying the fee- it was all pretty simple and I was in and out in about 35 minutes. I would definitely book my next appointment at this branch. It was hassle-free and such a departure from the DMV of yesteryear.

I didn't know if I would be able to get an appointment before my drivers license expired in a few…read moredays, but I did. I was able to do my application, as all of us due to get an appointment at a drivers license location that had an appointment available. I had to keep trying because the first one's that were available were a month away or more. I didn't plan to renew it that far in advance. But I kept trying to find an appointment earlier. There must've been some cancellations as I was able to pick one up same day in Garland. So I Ubered over to the Department of Public Safety to a store there in Garland and it was really organized. Very nice place, very clean, plenty of room even with lots of people in orderly transition to get there renewals done there. The people were real friendly and I got it done after about a half hour wait everything was cool. I brought over my passport and my drivers license and that's all they needed. I filled out a one page form. Got a temporary permit and the real license is on its way to my mailbox, Easy Peezy!

This Drivers license office is the best! The staff was so very kind and helpful! I am so grateful…read morefor their help..they were very quick and efficient. So thankful for them!

As long as you have your paperwork/docs ready, you are good to go here in a very short amount of…read moretime. You need an appointment though. Their system runs like clockwork. Employees are courteous and professional.

It looks like it'd take a long time once you walk in, but the processing was super efficient. You…read morewait in a distanced line to speak with the pre-screeners who make sure you have all the right documentation, they then give you a number which is called out by the processors. From start to finish, it took about twenty minutes, and I was handed new plates (new state registration). Ez pz!

Came here to register our vehicle since we are new to TX. They were only letting a certain number…read moreof people inside so I had to stand outside. They did have an area covered to help with the sun or rain but if it's a long line not everyone will be able to be under it. Thankfully it was a nice cool morning. I didn't have to wait long before I got to go inside. It took around 30 mins from the time I got in line and walked out with my tag. The DMV rep that I got to work with was Barbara. She was super nice and helpful. Everyone who worked there was nice and professional. This was one of the best experiences that I've had at a DMV. Btw: they're only letting one person per household inside, if you need someone else to go through the process. The other person has to stand at the exit door until they're needed. They're letting children go in with the adult. Mask are required.

Try to avoid this place. They won't help you even if there is no one waiting in the lobby or being…read moreserved. The receptionist will say anything to not help. She was rude too! I thought rockwall was a nice place. Never going here again.