I had a surprisingly great experience at the DPS office overall. Most of the staff were friendly,…read moreprofessional, and genuinely helpful. The process moved smoother than I expected, and several employees went out of their way to answer questions and keep things organized. That said, I would strongly recommend avoiding the lady at the first booth if possible. My interaction there felt unnecessarily rude and dismissive, which stood out compared to the rest of the team. Thankfully, once I got past that initial step, the rest of the experience was much more positive. Overall, good customer service from most of the staff, but that first impression could definitely use some improvement.

Made an appointment for my daughter to get her drivers license w/all completed ppwk and road test…read morealready done from a third party beforehand. Close and convenient location! We live in Lucas. Upon arrival we were greeted with an employee that assisted us promptly with the check in. Very quick process and on our way to grab a seat. Not even needed, as we noticed the ticket number displayed on the monitor to go to our register. The employee helping us was friendly, fast and the picture was taken and we were on our way. Took about 30 minutes or less for us. Definitely doing this again for my other two when the time approaches. Great experience!

Had an 8am appointment on March 24. About 25 mins before the office opens, two DPS staffs came out…read moreto make sure we are to be served correctly. They took their time with much courtesy and patience. I was served by a very nice lady at Counter 3. Very polite, courteous, with a great attitude and professionalism. THANK YOU!

If I could give a zero rating I would. Terrible attitudes from the staff, and don't try calling the…read morecustomer service#, for additional instructions. I didn't pass my eye exam. I had all my documents, paid the $33 for my renewal, was shoveled an vision test form, to be filled out by my optometrist, but wasn't told what to do with it afterwards, had an attitude when I asked. Now getting back to the customer service #. It keeps asking for your phone #, never allows you to get past it. When you do, the wait time is ridiculous, and when you try to leave a recall #, it goes back to asking for your phone #, over and over again, will no let you get past it. It's that it some chat person, which is not capable of answering your questions. Do better please. No one has the time to deal with this, just to do the right thing and renew their license on time. Better attitudes, more human customer service reps, and better service is what you really, and truly need.

A constant failure of verifying the correct information every time I come here. First time they…read moreput my date of birth on my license wrong and it was off by TEN DAYS. And then they also wrongly put my presence as a work permit when I clearly gave them my green card.

I had an appointment and arrived on time. I was one of the first people there and stood in line…read morewith other appointment holders. Even though I had already filled out all forms at home and checked in online, I was told I had to fill everything out again once inside. Annoying, but fine. After that, I was told to sit down. That is when I noticed everyone else was being handed a paper number except me. The woman handing out numbers, the one with dark curly hair, completely skipped me like I did not exist. When I went up to her and calmly asked why I did not receive a number, she was immediately rude and dismissive. She acted irritated that I even spoke to her. She told me to go stand in another line for people filling out forms, even though I explained more than once that I had already completed everything online and my online check in number was 005. She did not listen at all. She talked over me and waved me off like I was a problem she did not want to deal with. Because of her attitude and refusal to do her job properly, I had to stand in yet another line for no reason. When I finally reached the appointment check in counter, I was told to sit down again and get a new number. By then, they were already calling numbers 10 and 12 while my online number was 005. At that point, I was angry and worried my appointment had been skipped because of her incompetence. I went back to the same curly-haired woman to ask why my number still was not being honored and why I was being sent in circles. Once again, she ignored me, showed no interest in helping, and treated me like I was invisible. Her behavior was cold, selective, and completely unprofessional. She had no issue being friendly and helpful to other people but chose to treat me with disrespect. The only reason this situation did not completely fall apart is because a kind Caucasian gentleman stepped in and actually listened. He treated me like a human being, reassured me, and made sure my number was accounted for. He was patient, calm, and genuinely helpful. He was the only bright spot in this entire experience, and I truly wish I could thank him in person. God bless that man. Even after the numbers jumped to 21 and people who arrived later were called before me, I was eventually seen. The woman who helped me at the counter was polite and efficient, which I appreciated. This location is extremely disorganized, but the biggest problem is the staff member with the dark curly hair. Her attitude and refusal to listen caused unnecessary stress and confusion, and she should not be in a public-facing role. One good employee saved the situation, but one bad employee almost ruined it entirely. Avoid this location if you can, or be prepared to stand your ground and advocate for yourself.

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

The air conditioning was nice. Was able to sit tonight wait. But the wait was near 30minutesread more

We were recommended Sarah and North Texas DPS from a friend and we had the best experience this…read moremorning for my 16 year old daughter. If you're in the Dallas area, it's a little further (about 25 mins) but completely worth it. Sarah immediately put my daughter at ease. She was so organized and made sure I had all the correct documents for the DMV. They will print for you on-site if you're missing anything. We did the 30 min pre-test so my daughter could get comfortable. It was overall a very positive experience.

I am so thankful we found North Texas DPS Testing! First of all, Sarah is amazing! She communicates…read moreeasily and gets stuff done quickly! My son had the best testing experience here! Sarah is so organized and had everything ready for us within a small window of notice! Can't wait to bring my younger son here soon! Thanks y'all!

I don't often write reviews for government offices, but the staff at the Texas Department of Public…read moreSafety in Plano absolutely deserve one. My appointment was scheduled for 1:20 p.m., and through pure operator error (completely my fault), I accidentally went to the wrong location. I had went to the Texas department of transportation. Then I drove to McKinney location only to realize my appointment wasn't there either it was in Plano, about 30 minutes away. Talk about panic mode! I had been waiting for this appointment since last August and thought I had completely blown it. By the time I arrived in Plano, I was late, stressed, desperately needed a restroom, and was convinced I'd be marked as a no-show. That's when I met Ms. Mona. She greeted me with kindness, directed me to the kiosk, and when my ticket showed "No Show," she didn't just send me away. She calmly suggested I speak with the representative at the window because they might still be able to work me in, even though they were very busy. That little bit of encouragement gave me hope. Then I met Ms. Esther, and she was nothing short of an angel. Everything that could go wrong seemed to go wrong. My utility bill had the wrong address, so I had to email new proof of residency. I realized my vehicle registration was still in my car, so I had to run back outside to get it. Then I needed my veteran's proof of service...another trip to the car. I was definitely getting my steps in that afternoon! To top it all off, I accidentally emailed my documents to the wrong email address because I forgot part of the address and even misspelled "department." I was rushing, overwhelmed, and honestly on the verge of a panic attack. Through every bit of it, Ms. Esther never once acted frustrated. No eye rolls. No impatience. No attitude. She was patient, professional, encouraging, and genuinely kind. She gave me until 2:40 p.m. to get everything submitted, and thanks to her grace, I finally got checked in at 2:49 p.m. My number was called at 3:28 p.m., and I walked out with my new Texas driver's license at 4:09 p.m. Looking back, every single problem that day was my own doing. Had I slowed down, double-checked the address, and organized my paperwork before leaving home, the appointment would have been smooth. But instead of making me feel worse, the staff treated me with compassion and respect. The facility itself was clean, with plenty of parking, clean restrooms, ample seating, and friendly employees throughout the building. Thank you, Ms. Mona, for giving me hope when I thought I'd lost my appointment. Thank you, Ms. Esther, for your patience, your professionalism, and your kindness. You probably don't realize it, but you saved me from a panic attack, a migraine, and a whole lot of tears that afternoon. Customer service like yours deserves to be recognized. Thank you for turning one of the most stressful days into one I'll actually remember with gratitude

It's been a long time since I had to go in person to the Department of Public Safety for a license…read morerenewal, but lucky me, this was my year. When I got my notification, I learned they now operate on an appointment system. I made my appointment and the next available was one almost one month away. Today was my day... An appointment I was dreading could not have gone smoother. I checked in 30 minutes prior to my appointment (the maximum allowed). I didn't exactly clock how long it took me, but I was in and out and back on the road well before my scheduled appointment time and the person I worked with could not have been more pleasant!

Cannot speak to an actual person and the ai is dumb. I dont understand why they make it so…read moredifficult to get a few questions answered. Just more people not wanting to do their job and leaving it all to computers. We've regressed as a society since everyone is so dependent on AI.

This Drivers license office is the best! The staff was so very kind and helpful! I am so grateful…read morefor their help..they were very quick and efficient. So thankful for them!

It looks like it'd take a long time once you walk in, but the processing was super efficient. You…read morewait in a distanced line to speak with the pre-screeners who make sure you have all the right documentation, they then give you a number which is called out by the processors. From start to finish, it took about twenty minutes, and I was handed new plates (new state registration). Ez pz!

Came here to register our vehicle since we are new to TX. They were only letting a certain number…read moreof people inside so I had to stand outside. They did have an area covered to help with the sun or rain but if it's a long line not everyone will be able to be under it. Thankfully it was a nice cool morning. I didn't have to wait long before I got to go inside. It took around 30 mins from the time I got in line and walked out with my tag. The DMV rep that I got to work with was Barbara. She was super nice and helpful. Everyone who worked there was nice and professional. This was one of the best experiences that I've had at a DMV. Btw: they're only letting one person per household inside, if you need someone else to go through the process. The other person has to stand at the exit door until they're needed. They're letting children go in with the adult. Mask are required.

Try to avoid this place. They won't help you even if there is no one waiting in the lobby or being…read moreserved. The receptionist will say anything to not help. She was rude too! I thought rockwall was a nice place. Never going here again.