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    Rocko's Bakery

    4.0 (1 review)

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    1 year ago

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    Honeybee Cookie - Comically bad

    Honeybee Cookie

    (3 reviews)

    Writing this to hopefully save others the stress I just went through for a major event. As a small…read morebusiness owner myself, I try to support local small businesses whenever possible, but I feel it is important to be honest when a service falls this short of professional standards. I ordered 8 dozen custom cookies for a client's Grand Opening event. I provided a clear brand guide, multiple reference photos, and clear design direction. Unfortunately, the final product did not reflect what was discussed or the quality shown in their portfolio at all. The cookies weren't even presentable. To be honest, I feel like I was totally catfished. I reached out directly to try to resolve things, but we weren't able to come to a resolution. All she had to say was that, in her professional opinion, she believes they look good... so, buyer beware I guess?

    I have never written a bad review in my life. Upon communicating with Isabella, I had shared the…read moreexact cookie theme/colors we wanted for my sons first birthday party, in which all was agreed upon with no questions. Isabell agreed to create these cookies for us. When I arrived to pick up the cookies, much to my surprise they were not anything like we had agreed on. I was in tears asking how this happened. Isabella did not apologize for the lack of communication on her end. The cookies were dull in color when we had asked for bright and lively cookies. I cried the entire way home as these were supposed to be a highlight for my sons birthday. When I came home, I respectfully emailed her, asking To have the cookies remade or to make this situation right. We have not heard a word since. Not only that, but I went to go look up on Instagram and she had blocked me! Worst costumer service, worst communication. I would not recommend Isabella nor honey bee cookies as this was such a disappointment, disrespect and lack of professionalism. Picture is what was agreed upon (bright and colorful), other is what we received ( dull, no color and lack of creativity)

    Rocko's Bakery - foodstands - Updated May 2026

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