This is easily the worst dealership I have ever dealt with in my life, and I have purchased 4 cars and 2 motorcycles, all from different dealerships around Ontario.
Aside from the extreme disorganization and unprofessionalism I had to deal with, there is a very concrete and disheartening reason that lead me here to write this review today.
From the start of the process to purchase a motorcycle, I asked for upfront pricing: I wanted to know all the fees and total final price of the bike that I would be paying. I asked for this on the phone and through email. When I explicitly asked for a bill of sale with "the final, total price, including all accessories, fees, and taxes for insurance purposes, I finally got one. It said Documentation Fees would be $0 (see photo attached). 2 weeks later when I went in to sign for the bike, after 3 months of correspondence, wouldn't you know, there's a surprise extra "Doc Fee" of $195, sneakily added at the bottom of the bill of sale they wanted me to sign, hoping that I wouldn't notice it. It was never mentioned to me before signing day and I persistently asked the salesperson and the financial advisor about any extra fees many times and of course there was no sign of it on the bill of sale I had been sent earlier.
When I asked what it was for, they tried to convince me that it was a bank fee at first, but then conceded that it was indeed a dealership fee, required to acquire a special Kawasaki financing rate?! Absolute bull shit.
I was so appalled by the dishonesty, deception, and condescending rudeness of the manager, that I walked away from the sale.
I have included a screenshot of the bill of sale they sent me originally, you can see the documentation fees are $0 on this one. No sign of $195 "Doc Fee" anywhere. Unfortunately, many people blindly sign the bill of sale out of excitement to pick up their bike and this dealership preys on those people for a few extra bucks.
Avoid this dealership like the plague, they will nickel and dime you, stab you in the back, and then screw you out of every last penny they can steal out of your pockets when you're not looking. I can only imagine how much they screw their customers in the service department there. Shameful. Disrespectful. Unprofessional. Disappointing. Disgusting.
The people that lied to me, committed fraud, and contributed to the corruption of this dealership are:
Jeff Gauthier (Salesman)
Amanda Bellefeuille (Financial Advisor)
Camille Charette (General Manager) read more