I've been a customer here most of my life. Have never had any problems…read more I went in to make a transaction today, and as usual, the tellers were very friendly. I did inquire as to whether Eastern has any incentive programs for referring new customers (which some banks do) -Unfortunately, they do not... Even one of the tellers commented, "We really should!"

My mortgage was trasferred to Eastern Bank several months ago, Communication was poor - no guidance…read moreon where to send payments, escrow management, etc. I still cannot log into my account due to unspecified "problems on their end". Nearest branch is 25 miles away.

Worst experience at a bank ever. Citizens recently took $900.00 out of my account with no warning,…read moreno call, no email. Then they started sending payments back from my online banking, AND charged me to return them because my account was in the negative. At the branch no one could help and on the phone they told me they took the money back because my check was blurry. A check I deposited 3 weeks ago! I asked, "What do I do with a negative balance until then?" The man on the phone at Citizens had no answer. I asked, "Why didn't anyone warm me that you were taking money from my account?" Again, no answer. Closing my account. Very very bad business.

i get checks from a person that has an account at citizens , i dont have an account at citizens …read more Everytime i cash a check at citizens i get the third degree about opening an account , i politly say no but they keep on pushing it , then they have the audacityto ask what bank i do use and i say that is private info . lately when i go in ( and i use several different branches) it seems that if you dont have an account you get payed in 10's and 20's rather than big bills , another ploy to have you open an account ! What they dont seem to understand is i would never open an account at a bank that is going to ask a lot of questions or inconvenience a person i write a check to and pressur them to open an account . Not all but most of the branches behave this way and if they want my business that has to change .

Monique at the Wareham Office is fantastic. She's always responsive, makes sure we continue to get…read morethe best coverage at the most reasonable price each year, and she's been invaluable during a few accidents. Her guidance was so helpful during a stressful time. She truly cares about her customers and makes that clear every time we call or visit the office. I highly recommend Monique Duquette at Rogers and Gray in Wareham.