Changing to 2 stars cause no one ever will answer the phone…read more I wish there was a way to separate the stars for the people versus the company. People there for the most part were very friendly. They did make me come back four hours later because I didn't have an appointment for a 10 minute transaction so that's why I'm only giving three stars. Don't let them fool you with their "preferred" customer status it means absolutely nothing.

Manager and every employee here was extremely rude to my wife, and me. She gave us a really nasty…read moreattitude, treated me like I'm trash, and would not help us with a simple transaction. Don't go to this location unless you want to me disrespected.

I tried calling the Hingham branch. My call was routed to India. Someone in India wanted my…read morepersonal information. No thanks. I tried calling again. I was given a recording: no one is here, please call again later. What kind of business would treat their customers like this? Why can't I simply call the branch and talk with someone IN HINGHAM? What is the big deal?

I worked with Mark today on processing an insurance check. He was extremely helpful and took the…read moretime to answer all my questions. The professional manner in which he went about assisting me was outstanding! Thanks Mark

Rockland Federal Credit Union is a heartless, inflexible business. I would not recommend working…read morewith them in any capacity. I am highly disappointed by the way I was treated on the phone today by one of their employees. As a non-profit founder in the area for 10 years, I expected more from a locally focused company. I will be taking my business elsewhere as soon as I can.

After over 25 years with this bank, I am closing my accounts and leaving. The reason is that the…read morepast two times I have gone to cash checks, I have been accused of committing check fraud, communicated to me by screaming at me so loud that parties in the parking lot actually heard and checked if I was okay. I felt alarmed my personal banking information was also communicated through shouting to the point of other customers stepping in and telling the staff that this is my private information. I came in with a large scholarship check issued by Bank of America and was called a "fraud." The employees told me that they would watch me walk across the street to cash it at Bank of America and return with cash to prove I am not a "fraud." I reiterated that I do not feel safe walking across the street with a large amount of money in my pocket after they have been screaming my financial details loudly and everyone around knows I would be walking with a large sum of cash. I told them please give me my check back and immediately close my accounts and rather than giving it back to me they simply deposited it right then. I reported to managers and they assured me they would follow up with employees; I regret giving them another chance after this. A few weeks later a number of fraudulent charges appeared on my paypal account and I went in to report the activity. The manager wrote a bizzare document and asked me to sign it stating that I reported that I had consented to these charges but no longer wanted these subscriptions so I was acknowledging responsibility for them. I reiterated that I did not consent to these charges and this statement was not accurate. The manager stated that since i reported this to paypal and they did not refund my money that I am giving them the equivalent of a "legal notice" that proves I am responsible for these charges. Again voices were raised at me and I was called a "fraud." I reported to a senior manager and went to Weymouth branch and insisted upon a fair investigation. They conducted the investigation and confirmed that I was indeed the victim and not perpetrator of fraud. What concerns me is that not only is this bizarre and unprofessional but also creates a lot of risk for the bank and it's members. I have told the staff every time they have accused me of "fraud" to please follow their official fraud reporting procedures if they think so, and they decline to follow formal steps but rather continue yelling and causing chaos. If you are looking for a bank that supports you getting robbed in the Westgate Mall parking lot, having your identity stolen, and enduring out of state online scammers debiting your account, look no further. If this is not what you want, go elsewhere. Terminating this 25 year relationship.

I won't say they are racist but I will say service is much better when you are the same color as…read morethem. The senior personal banking advisor was incredibly rude and belittling and was backed by the branch manager.

From the owner: At South Shore Bank we pride ourselves on serving our clients as well as the greater community. As…read morea mutual bank, our commitment is rooted in the needs of our clients rather than the demands of investors.

Absolutely great- Andrew in your Rockland office was helpful and SUPER knowledgeable.read more

Wasn't familiar with this bank until today. Colleen is horrible at assisting or managing anything…read more and sadly had me wait outside (it's raining) while she contacted the issuer of a check to clear. Any idiot wouldn't send a customer away empty handed without offering a seat inside while they wait at least. Simple courtesy alone. The whole clearance thing I've never personally ran into in 30+years banking with many small banks such as this. Very few locations spread clear across opposing ends of the commonwealth. Not a fan.