This branch needs SERIOUS HELP WITH management. They have a LOT of trouble answering the phone (up…read moreto 40 rings!!!) and, when they finally pick up, if you leave messages for the "branch manager" you don't call you back. (At least for me-I'm on my 3rd message now, we'll see if they call back.) This is a BANK-NOT STARBUCKS! The managers need to take things much more seriously. It's scary to have your money managed by such an incompetent staff.

I don't know why I still have a Citizens bank account. It's a garbage bank, they treat you like…read moregarbage. But this locations is just awful. I was in Europe recently. I popped in to this location to let them know i'm going to Europe. Please don't shut my card off, because every time I go to Europe they lock my card for fraud. I also tried to buy Euros and Pounds. But apparently they no longer offer this service. They used to though. They were utterly confused as to why I'd want to fly into Europe with foreign currency. Blank looks and fluoride stares. As i'm waiting for my flight I get a notification that my account and card are locked for security purposes. I wasted stressful hours trying to get them to fix it. Unfortunately the employees here don't speak English all that well. Typical of Citizens bank. When I came back in they were completely confused as to why I was upset that they shut my card off. They admitted that they made a mistake, but did not offer ANY apology what so ever. Also 4 times in the past month the ATM has been out of service. Typically on a Friday when i'm trying to make business and personal deposits. The hours are so slim that I have to use the ATM. It's also 100x quicker using the ATM than going in and speaking to an employee, who might try to sell you a refinance at 7% (when I have a 2%) I also bank with Rockland and DCU and literally have never had any of the issues I have with Citizens.

The Norfolk Community FCU is an outstanding place to conduct both personal and business banking…read more They have an extraordinary staff. I could go on much further in my praise for this institution but let it suffice to say it is so much better than dealing with a 'big bank'. When you call, they know the person, not just the name on the screen. And you know who's on the phone with you too. I joined a long time ago and have never found a reason to conduct my banking anywhere else.

I visited the Franklin branch for help, and Mrs. Ambika assisted me. She was very friendly,…read morepersonable, and professional. She helped me with more than just a lost debit card. It was a one-stop shop. Thank you, Mrs. Ambika, for your great customer service! Have a great day and be safe!

I visited the Franklin branch to apply for a personal loan and met with Suhasini. She was…read morewonderful! She explained each step and was able to answer all of my questions. Highly recommend not only for their help with loans but general banking as well.

I recently just moved here I've been to all the BankOf America this place is awesome the people…read morethere are the best they helped me so much with different things I hope all of them have a great new year

I just don't know why anyone would use another bank. Bank of America has so many easy to use bells…read moreand whistles and it great. And I keep a pretty good balance in there so I never have a problem in case there are fees. My online banking is effortless and easy to use. I pay all bills out of this account and I love it. Every time I go to the Bank Of America In Medway there are great people who quickly and expertly assist me. My one drawback? I don't live in Medway and the location is in a strip mall that is not the easiest to get to. I would respectfully suggest that they move to Mills. Into the old location where Middlesex Savings Bank was. This location is right off Route 109 and doesn't have a 1/4th of the traffic and congestion of the Medway location.

Tellers have zero personality. But my baking isn't effected. What appears to be the manger... more…read morethan helpful and a joy to this place. She works hard

I am new in country and went to open new account in BOFA, The staff was extremely helpful and…read morehelped us to open the account in sometime. Also, Advised to come in a months time for credit card application. The Bank Manager, was also kind and nice. They guided us through entire process and even helped us to activate the cards and helped us in knowing the ATM Menu properly.

Worst bank I have ever banked with. the online app is terrible. charged tons of hidden fees. takes…read moreforever for transactions to clear. The people in the bank are friendly but not helpful at all. For a bank that says they care about all their customers they did not care about me at all. also Super inconvenient they have no locations outside of mass. will never bank with them again.

I have banked here for several years. The staff (including management - Ann Marie and Sheryl) have…read morebeen awesome. They are always helpful and when i go thru the drive thru there is never a long wait. I recommended this bank to anyone - it is truly a neighborhood bank that care about its customers.

Friendly and prompt service. I love this bank, but this branch especially goes above and beyondread more

What a great experience!!…read more Seriously! I've never been compelled to write a review for a bank but I went to the Middlesex bank in Medfield to use the coin machine which broke so i decided to come here instead. Smiles greeted me in and when I was done, I went to the desk to have the loveliest conversation with the bank teller. It was calm, it was happy, it was an experience that I will be returning to have. Well done.

Bank of America branch closes and these guys raise their ATM fees to $4.00 per transaction. What a…read morejoke. Even though my bank reimburses me for fees, I will not be back.

We used Dean bank for a residential mortgage. First we spoke with the broker Tina who was very…read morepolite and answered all the questions she could. I asked some follow up questions via email, in which she requested with other information. She failed to tell us that she would be leaving that evening for a 4-day weekend and left no colleague to contact in her place. We should have known by this first poor experience that it would not be a good match and selected another bank. But we proceed. We had an accepted offer on a house. Dean Bank's security and transfer of information is incredibly antiquated and leaves you open to breach of information. If you value your privacy, you'd have to do everything in person on paper. Slow and antiquated is how I would describe each and every exchange. I had to be on their backs, almost daily, asking if certain things were done and if they needed any additional information. They made us miss our mortgage commitment and almost lost the entire deal because they didn't know they hadn't received the appraisal. The same appraisal I had asked about approximately 7 times prior to mortgage commitment. Day of closing was fine. Mortgage statements looks like they are fresh off the typewriter, with very little information other than you owe XXXX. Using their website and online banking feels like a throwback to 1998. There are many things that you cannot do, you must go in or call. You have to call the office to reset your password. You can also send them a message, but it takes them D A Y S to respond to anything. I look forward to the day we can refinance and leave Dean Bank in the dust, where it likes to be. Everyone I have spoken too has been very nice. BUT they are not equipped to handle business in today's world. If you have a rotary phone, still pay all your bills by mail, and like going into the bank for every single task then DEAN is definitely your bank.

Always friendly and forthcoming with their services. Welcoming you as u come in the door. Treat u…read morelike family like they have known u forever. Always tell u what deals and promotions r going on at any given time. Help u to fill out slips for your accounts. Explains what is going on with your account or services they offer. Sometimes they offer free cookies and free pops.

Myke Roeschlein made my day today at Citizen's Bank - he commented on my name so I got a good look…read moreat his business card. Myke is like a 1 out of 100000 gem that would keep you doing business with a company, he was just that great. I don't think I've ever met a more upbeat, pleasant, friendly employee ANYWHERE in a very very very long time, and I am in customer service myself. I've spoken to many employees at Citizens, including someone in the corporate office to handle a complaint, but none of those experiences came close to today. So WOW, thanks Myke!