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    Rockland Trust

    2.6 (5 reviews)
    Closed 10:00 am - 1:00 pm

    Services - Rockland Trust

    Personal banking

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    Ask the Community - Rockland Trust

    Citizens Bank - Citizens Bank -- Horace Mann Plaza: 293 East Central Street / RTE 140, Franklin                   Storefront

    Citizens Bank

    (3 reviews)

    I don't know why I still have a Citizens bank account. It's a garbage bank, they treat you like…read moregarbage. But this locations is just awful. I was in Europe recently. I popped in to this location to let them know i'm going to Europe. Please don't shut my card off, because every time I go to Europe they lock my card for fraud. I also tried to buy Euros and Pounds. But apparently they no longer offer this service. They used to though. They were utterly confused as to why I'd want to fly into Europe with foreign currency. Blank looks and fluoride stares. As i'm waiting for my flight I get a notification that my account and card are locked for security purposes. I wasted stressful hours trying to get them to fix it. Unfortunately the employees here don't speak English all that well. Typical of Citizens bank. When I came back in they were completely confused as to why I was upset that they shut my card off. They admitted that they made a mistake, but did not offer ANY apology what so ever. Also 4 times in the past month the ATM has been out of service. Typically on a Friday when i'm trying to make business and personal deposits. The hours are so slim that I have to use the ATM. It's also 100x quicker using the ATM than going in and speaking to an employee, who might try to sell you a refinance at 7% (when I have a 2%) I also bank with Rockland and DCU and literally have never had any of the issues I have with Citizens.

    tellers don't know the banks policies. last week they cashed my husband check against my saving and…read moredeposited to our joint account. This week the same teller refused even though she did it last week no questions asked. The teller asked her coworker. when I tried explaining the situation to her coworker I was told to be quite she couldnt think while I was talking. I am done with this bank.

    Dean Bank

    Dean Bank

    (8 reviews)

    Bank of America branch closes and these guys raise their ATM fees to $4.00 per transaction. What a…read morejoke. Even though my bank reimburses me for fees, I will not be back.

    We used Dean bank for a residential mortgage. First we spoke with the broker Tina who was very…read morepolite and answered all the questions she could. I asked some follow up questions via email, in which she requested with other information. She failed to tell us that she would be leaving that evening for a 4-day weekend and left no colleague to contact in her place. We should have known by this first poor experience that it would not be a good match and selected another bank. But we proceed. We had an accepted offer on a house. Dean Bank's security and transfer of information is incredibly antiquated and leaves you open to breach of information. If you value your privacy, you'd have to do everything in person on paper. Slow and antiquated is how I would describe each and every exchange. I had to be on their backs, almost daily, asking if certain things were done and if they needed any additional information. They made us miss our mortgage commitment and almost lost the entire deal because they didn't know they hadn't received the appraisal. The same appraisal I had asked about approximately 7 times prior to mortgage commitment. Day of closing was fine. Mortgage statements looks like they are fresh off the typewriter, with very little information other than you owe XXXX. Using their website and online banking feels like a throwback to 1998. There are many things that you cannot do, you must go in or call. You have to call the office to reset your password. You can also send them a message, but it takes them D A Y S to respond to anything. I look forward to the day we can refinance and leave Dean Bank in the dust, where it likes to be. Everyone I have spoken too has been very nice. BUT they are not equipped to handle business in today's world. If you have a rotary phone, still pay all your bills by mail, and like going into the bank for every single task then DEAN is definitely your bank.

    Rockland Trust - banks - Updated May 2026

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