I recently just moved here I've been to all the BankOf America this place is awesome the people…read morethere are the best they helped me so much with different things I hope all of them have a great new year

I just don't know why anyone would use another bank. Bank of America has so many easy to use bells…read moreand whistles and it great. And I keep a pretty good balance in there so I never have a problem in case there are fees. My online banking is effortless and easy to use. I pay all bills out of this account and I love it. Every time I go to the Bank Of America In Medway there are great people who quickly and expertly assist me. My one drawback? I don't live in Medway and the location is in a strip mall that is not the easiest to get to. I would respectfully suggest that they move to Mills. Into the old location where Middlesex Savings Bank was. This location is right off Route 109 and doesn't have a 1/4th of the traffic and congestion of the Medway location.

Nancy at the Mendon office does a great Job. Very pleasant, knowledgeable and goes out of her way…read moreto make you happy

After many years doing business with them ...I wish i had chosen another bank! It takes forever to…read moreget a replacement card! sometimes they dont show up...one time they sent ten! They don't follow up with what they say they will do for you...do they really think we wont notice?? Since my account is linked to all my bills...it wont be easy...but i am gonna start all over at a real bank...save yourself some grief and just find a better bank now .. dont waste your time here

The Norfolk Community FCU is an outstanding place to conduct both personal and business banking…read more They have an extraordinary staff. I could go on much further in my praise for this institution but let it suffice to say it is so much better than dealing with a 'big bank'. When you call, they know the person, not just the name on the screen. And you know who's on the phone with you too. I joined a long time ago and have never found a reason to conduct my banking anywhere else.

This branch needs SERIOUS HELP WITH management. They have a LOT of trouble answering the phone (up…read moreto 40 rings!!!) and, when they finally pick up, if you leave messages for the "branch manager" you don't call you back. (At least for me-I'm on my 3rd message now, we'll see if they call back.) This is a BANK-NOT STARBUCKS! The managers need to take things much more seriously. It's scary to have your money managed by such an incompetent staff.

I don't know why I still have a Citizens bank account. It's a garbage bank, they treat you like…read moregarbage. But this locations is just awful. I was in Europe recently. I popped in to this location to let them know i'm going to Europe. Please don't shut my card off, because every time I go to Europe they lock my card for fraud. I also tried to buy Euros and Pounds. But apparently they no longer offer this service. They used to though. They were utterly confused as to why I'd want to fly into Europe with foreign currency. Blank looks and fluoride stares. As i'm waiting for my flight I get a notification that my account and card are locked for security purposes. I wasted stressful hours trying to get them to fix it. Unfortunately the employees here don't speak English all that well. Typical of Citizens bank. When I came back in they were completely confused as to why I was upset that they shut my card off. They admitted that they made a mistake, but did not offer ANY apology what so ever. Also 4 times in the past month the ATM has been out of service. Typically on a Friday when i'm trying to make business and personal deposits. The hours are so slim that I have to use the ATM. It's also 100x quicker using the ATM than going in and speaking to an employee, who might try to sell you a refinance at 7% (when I have a 2%) I also bank with Rockland and DCU and literally have never had any of the issues I have with Citizens.

I moved to Milford over a year ago and had been banking with another bank that was closer to my…read moreprevious area. I wanted to see for myself what my local bank was like. I did read previous reviews of this bank but I went in and met with the customer service team anyways. They were great and very helpful when I was opening my accounts there. When I had questions about online banking, they were great and walked me through the questions I had to make it clearer and easier to navigate. I've now moved all my accounts to this bank and I've had nothing but top notch service from the staff there. Jeff C

New level of incompetency. In to open a CD. During application process made several spelling…read moremistakes. After 4th. Left the bank with my money

So I signed up for one of those "internet banking" bonuses. I called the customer service line…read morebecause I did not get the bonus although I did everything right. They promised it was on the way and said, if it didn't show up... I would have to go to a branch. After waiting patiently over 6 months they had my money, I went to this branch. After a long wait to get to the manager- she does what? Call the customer service line. Err I could have done that. She said that since the offer was "internet banking" they didn't know anything about it. I told the manager I wanted to close my accounts today and she said, I wouldn't be able to because the bonus would have to come into the account I opened. So, TD Bank, gets to keep my money indefinitely while it promises me a bonus I should have gotten *months* ago? How is that my problem? You can cut a check for me - because it was YOUR error. She said she couldn't. I told her close my account. Bait and Switch. I will never darken this bank's door again and if you think you are going to get your bonus.. good luck. They will just play stupid and never give it to you.

The best, most service-oriented, customer-friendly bank i have ever used. I had a complex issue as…read moretrustee of an estate and they carefully, patiently worked through it with me. They were careful to protect the beneficiaries, but worked hard to find creative solutions and then implement them meticulously. Even their lawyers were helpful. A+++

My mother-in-law has been using Middlesex bank in Holliston for several decades. The staff are…read morealways friendly and helpful. Bank lobby hours are not always convenient, but they offer mobile app services which is nice.

They are not open a lot of the time. Would be better if they were open a little before or after…read moreschool.

From the owner: No ATM at this location. The Medway HS Branch is ONLY OPEN on days that school is in session from…read moreSeptember to mid-June. This branch is located in the main lobby of Medway High School. It serves as an educational facility with 10-15 students from Medway High School working as Tellers with an experienced CRB Branch Supervisor. The staff can help with new accounts, deposits, loan payments, check cashing, loans and other account or service needs. All visitors to the branch must stop in the Medway High School office, just off the school entry, to register before visiting the branch.