This was my first time here and at first if I hadn't read the previous reviews, I wasn't sure if it…read morewas a virtual skydiving, but it wasn't lol it was a great activity for groups and solo child. The concessions were closed, so it's a good thing we had lunch. Also glad we had the orange socks that are mandatory! They definitely push the membership as the price of one hour is more than one month! But for us it was just a one time thing for a visiting relative. There seem to be enough activities with different levels, which is great. And I love the massage chair so I could relax for 15 minutes for five dollars, which was pretty cool. It wasn't a great massage chair, but it got the back done.

The biggest rip off of all time. I got charged the full $122 for 3 kids because I forgot to mention…read morethe $12 Tuesday night special. Never coming back again.

Took my two boys up here for one of their birthdays over the weekend. We did the premium unlimited…read morepass. They had a great time! Everything was very clean, the staff was helpful and friendly. It wasn't terribly busy on a Sunday so they didn't have to wait too long for Go-Karts. Only negatives were the Go-Karts were hard to steer so it was easy for younger kids to get stuck, and the bumper cars are is really small so it wasn't very exciting.

Great place for kids to burn some energy. A lot of different sections. My son loves the zip line,…read morehe did 3 times. Great place to host birthday parties.

We went on a member night without being members, ti celebrate my daughter's birthday because I was…read moretold on the phone it was ok to still walk in. When I got there half an hour before friends would arrive I was told I could not walk-in since it was a member night. The manager at the store , BRYAN, was so nice and did his best to let my daughter and her 7 friends enjoy her special day, he tried to call the owners and talked to another manager and , in the end, let them enjoy and used the passes (I had groupons). He also gave her a new pair of socks and a drink for her b-day, very kind man. We ended up signing up for the membership since we figured it was worth it (about 25 dollars per month to jump every day and bring a friend free on Mondays). Overall, great service, the do honor groupons and my daughter had a blast. (And is still having a blast to this date since she is a member now). ps: I did not book a party room, I had only 8 kids and used groupons for 90 minutes of jump rather than booking an expensive party room and jump for only 45 minutes. Party packages with food also only included pizza and my daughter does not like pizza. I did not see any worth in the party packages. It worked well. kids had fun. I would say the waukesha one is better, but this is closer to us.

I attended a private birthday party here for my best friend's 9-year-old, and unfortunately the…read moreparty experience was pretty disappointing. The private party package was around $400, with about 10 kids attending (includes: pizza, drinks, cleanup, and jumping), and we were placed on the upper level. Just a heads up for anyone booking: there is no elevator, only stairs to access the upstairs party area. That made it a little inconvenient when we had to keep going up and down for forks, other party items, and when it was time to take the gifts home. The party reservation was from noon to 2:00pm, but the preordered pizzas and drinks didn't arrive until about 1:30/1:40pm. One pizza came out first at that time, but we were still waiting on the other two, which made the last part of the party feel rushed. By the time everything arrived, there wasn't much time left for the kids to eat, have cake, and wrap up before the reservation ended. We made it work, but for a private party package, the timing should have been much better. Part of the reason for booking a party at a place like this is to avoid having to manage all the little details yourself, so the delay and disorganization definitely took away from the experience. The space itself has had a revamp, and there are definitely some cool areas for the kids. The facility is huge, and the warrior course and different jump zones were fun. The basketball section was cool too, though that area looked like it was either still under construction or needed some additional work. At checkout, they asked how the service was, and we were honest that we wished it had gone better. My best friend booked the party there so she wouldn't have to stress about the details like she would hosting at home. The new GM transferred there, apologized and said he's working on getting the staff up to par, and mentioned that next time we come in, we should let him know and he'd take care of us. We appreciated the apology and willingness to train the staff better, but that was pretty much it. Overall, the kids still had fun because there's a lot to do, but the party service and food timing really missed the mark for the cost.

I'm writing to express my love for the aerobics class at Jump America. I…read morehave lived in the Gurnee area for a few years and had been to Jump America for events with my children. It wasn't until last April that I heard about the aerobics class from a friend. I began attending then and haven't stopped. Not only is the work out amazing, but Dorothy, our leader, is so personable and passionate about fitness and our success. She constantly does research on nutrition and exercise to help improve the program. It is because of her and the workout that I continue to attend. The option to bring a child along is an added bonus. Thank you for that!!

Takes hour or more for your food they have limited seating and everything you try and order they…read moreare out of it.

My son has a neck issue that limits his ability to do things like trampolines and bouncy houses. So…read morewhenever we visit such places, usually for a birthday party, I'm always looking at how safety is handled. Sky Zone does this well. It has several different areas that are segregated, each with a set of rules posted and with staff monitoring like lifeguards. In general, kids are kept from bouncing on the same area - the most dangerous part of trampolines - though it's not explicitly disallowed, and the staff don't interfere if they don't need to. Kids get a sticker shown the time they're on, which keeps it from getting too crowded. After watching all of it, the only place my son and I decided he should not go was the dodgeball area, as he's not allowed to play any form of that game, anyway. I'm generally impressed by how it's run. While the long waiver is intimidating, it's really easy to do, with multiple computer kiosks. I can't speak to the cost of sessions or parties, as I did not pay for it, but the party had its own concierge and a clean room locked with a code.

Registered and paid online for 1 child and they double charged me. I've shown proof and they refuse…read moreto refund me. They were rude and condescending. Told me it 100% not their fault.

I really really like this place. This is a facility that is meant for all in any type of children…read more It seems like it's a really good spot for birthday parties and events. We've never been at one, but we've seen some take place while we've just been there during a free time. They have bins for when toys get icky and need to be taken away from the rest of the stuff. Everything seems to be very well organized, cleaned really well and the equipment is really interesting and different than a lot of other play places. Again, I think it's suppose to be giving sensory needs to a wide range of individuals and children. And it's cool! They also have a calming room with a beautiful mural on the inside as well as an infant room which is a great way to section off some of the smaller kids so there's less likely for injury. The main area does have running around, swinging, jumping, but that's what you're there for! They have dress up costumes, coloring space, a giant chalkboard wall and trampoline. I will say the staff is usually hosted by one or two younger people, there's no real problem with that except when they were experiencing technical issues with their portal to be able to login to register your kiddos. That happened a few times a handful of months ago, but now they've switched to a new system and that all seems 100% better. We've been there multiple times and we will continue to go back, our twins love it.

This is such a fun place! My son keeps talking about going back after our first time last week. It…read moreis so important to have some thing like this for when the weather is not so great. Great opportunities to run around and be active, or do imaginative play.

I've been here twice. There are a different kinds of trampolines, foam pit, and obstacle course…read moreclimbing area. The price is reasonable for two hours of fun. I like that they allow adults to use the trampolines also. Highly recommended.

Do NOT go here! I purchased 7 jump tickets via their website and, upon arrival, the ENTIRE site is…read moreunder construction and half closed down, but their on-line site is charging their full rate without an explanation that they are rebranding or changing ownership to a new concept with half the place shut down. That practice is a racket, dishonest, and reprehensible. They are, I guess, trying to transition to Ninja Kidz--but I will never come back here. And it was dirty and gross.

Always a great time. Week days are slow and you'll have the…read morepark to yourself. Weekends are really busy BUT inside doesmt feel busy. No lines or anything. Kids can play right away. Always clean. Friendly staff. Love it here.

I purchased a three-month summer membership for my Grandson. After the three months I was charged…read more$15 for September and $15 October for a month to month membership. I didn't notice the September charge. I called after the October charge and was told that I failed to check a box that stopped it from being a continued membership. No refunds available. This is very deceptive marketing, I wouldn't trust this company in any future dealings.

Awesome place. There are lockers and you can rent a lock. There are couches for the adults who…read morearen't jumping. Well supervised and just overall a great experience. $10/hour. Highly recommend.

So I give one star because I show up for a field trip for my child and 3 other classes of 5 year…read moreolds. This trip has been planned for quite some time. We show up and there is no one here to let us jump and do anything and there is issues trying to get answers on why. We are stuck in the lobby area and the field trip will be over at this point before it starts. I hope they can make up for this and figure it out. I do NOT recommend this place as a field trip for children. Actual business hours might be better.